Dáil Éireann Debate, Tuesday - 16 May 2023
304. Deputy Pa Daly asked the Minister for Enterprise, Trade and Employment further to Parliamentary Question No. 253 of 9 May 2023, if he will provide a breakdown of the number of complaints made to the CCPC for investigation for each of the years 2018 to 2022 and to date in 2023, in tabular form. [23000/23]
View answerThousands of consumers contact the CCPC on an annual basis. These contacts include requests for information on consumer rights, complaints against companies, and contacts that are both a complaint and an information request. It is not possible to isolate the number of complaints made to the CCPC. The below figures set out the number of contacts with the CCPC on an annual basis.
CCPC procedures for recording helpline contacts received via email were modified in 2021, meaning that consumers who send multiple emails to the CCPC on the same topic are now classified as one contact only. Previously, all emails received were recorded as contacts. For clarity, the number of contacts received is also provided using the previous method of reporting.
Contacts to the CCPC
|
Year |
2018 |
2019 |
2020 |
2021 |
2022 |
Jan - April 2023 |
|
Annual Report Figures |
42,364 |
41,589 |
48,603 |
37,094 |
32,431 |
12,438 |
|
Using prior method of calculation |
42,364 |
41,589 |
48,603 |
41,040 |
37,225 |
13,722 |
