Dáil Éireann Debate, Tuesday - 13 June 2023
229. Deputy Ivana Bacik asked the Minister for the Environment, Climate and Communications his views on the failure by the communications regulator to act in respect of contract changes by telephone providers (details supplied) which will allow for yearly fee increases in line with the consumer price index. [28513/23]
View answerI have no role or statutory function in the matter raised by the Deputy.
The pricing levels set by telecommunication services providers, including for mobile phone and broadband services, is a matter for those relevant service providers operating in a fully liberalised market regulated by the Commission for Communication Regulation (ComReg). ComReg is statutorily independent in the exercise of its functions in accordance with Section 11 of the 2002 Act and is directly accountable for the performance of its functions to Committees of the Oireachtas in accordance with Section 34(2) of the same Act.
Issues of concern to a consumer should be raised directly with the service provider and following that, may be raised with ComReg who may be contacted via www.comreg.ie or their consumer care hotline at: consumerline@comreg.ie or phone 01-8049668.
