Mattie McGrath
Question:277. Deputy Mattie McGrath asked the Minister for Education how SNAs can contact staff working in the payroll section with queries (details supplied). [32089/23]
View answerTuesday, 4 July 2023
Questions (277)
Written answers
I wish to assure the Deputy that the provision of the best possible customer service in NTS Payroll continues to be a priority and is under regular review.
The primary means of contact for SNAs to NTS Payroll is, in the first instance, via email at ntspayroll@education.gov.ie.
This enables payroll staff to review and collect beforehand, all the required information needed to respond effectively to the issue/query. Then, where a phone call is required to respond to a query or where it is requested, staff from NTS Payroll will ring the SNA.
An eform facility is also available on the Payroll Division’s webpage which facilitates sending queries to payroll staff www.education.ie/en/Education-Staff/Services/Payroll-Financial/Contact.html.
Queries received through the NTS Payroll email inbox are generally responded to within three days except where there are complex issues which need to be resolved.