The Passport Service is successfully meeting high demand for passports, and has issued over 764,000 passports to date in 2023 and all turnaround times are at their target level. There are no application backlogs, all applications are being processed in the normal way. Over half of all simple adult online renewals are processed within 2 working days. It is not the experience of the Passport Service that there are widespread issues in the system of witnessing passport applications by An Garda Síochána generally, or in particular, causing applications to be cancelled or delayed.
The Passport Service takes its responsibility to protect the integrity of the Irish passport very seriously. The Irish passport has a strong international reputation due to the strength of the security features within the passport book and the robust processes involved in its issuance. The Irish passport was recently ranked 3rd in the Henley Global Passport Index as it provides our citizens with visa-free access to 189 countries.
There are certain passport applications for applicants resident in Ireland that require forms to be witnessed by a member of An Garda Síochána. The witnessing of these forms is a vital element of the identity verification process for the Passport Service, as it provides initial assurance that the person in the photograph is the same person submitting the passport application form.
In the case of children's applications, it ensures that the consent of guardians is verified. Garda stations maintain logs of these witnessed forms for verification purposes. For each application that requires a Garda witness, the Passport Service calls the relevant Garda station to confirm that the Garda witness recorded the witnessed form in the station logbook. Passport Service staff will call the relevant Garda station up to three times to verify the Garda's signature. Where the Passport Service cannot reach the Garda station, there is a system in place whereby the Passport Service contacts the relevant Superintendent’s Office to verify the details.
The Passport Service is continuously looking at ways to make the application process easier for applicants, including the enhancement of digital services. My Department would welcome the digitisation of the records maintained by An Garda Síochána when witnessing applications.
In addition to this, the Passport Service maintains a close working relationship with An Garda Síochána and regularly offers training and guidance to Gardaí on the correct completion of the required identity and consent forms. The Passport Service published an informational advertisement in the May issue of An Garda Síochána’s magazine, the Garda Review, to assist Gardaí with the process of witnessing passport identity and consent forms. Further to this, informational leaflets were also be shared with An Garda Síochána with detailed guidance on the matter during August 2023.
