Dáil Éireann Debate, Tuesday - 10 October 2023
93. Deputy Sorca Clarke asked the Minister for Finance the number of access officers within the Revenue Commissioners available to assist people with a disability complete tax return; what offices they are located in; and what tax returns are available to them to provide assistance. [44212/23]
View answerI am advised by Revenue that it has fifteen appointed Access Officers assigned across its operational divisions that deal directly with customers. Access Officers are responsible for assisting customers with disabilities to access the services provided by Revenue.
In practical terms, Access Officers are a point of contact who arrange for the relevant customer service agents to answer the customer’s query. Access Officers will also assist customers by arranging services such as virtual appointments, Irish Sign Language translations, braille documentation and other services.
While Revenue’s trained customer service agents can assist customers to understand their obligations and with any difficulties they may have in completing forms, tax legislation operates on the principle of self-assessment and all customers must take responsibility for the completeness and correctness of their declarations and returns.
There are further details on Revenue’s Access Officer service available on Revenue's website at the link below:
www.revenue.ie/en/contact-us/head-office-functions/access-officer.aspx.
