Dáil Éireann Debate, Wednesday - 25 October 2023
155. Deputy Brendan Griffin asked the Minister for Agriculture, Food and the Marine if he will outline the process whereby a fisherman can get a disputed harbour charge reviewed; and if he will make a statement on the matter. [46944/23]
View answerMy Department is committed to providing all customers with the most timely, efficient and courteous service possible. The delivery of a user friendly, high quality service to all customers and clients is not only key but also a core value of my Department and is set out in the Customer Charter.
If a customer wishes to dispute a harbour charge arising from use of one of the Department's Fishery Harbour Centres, the customer should make contact with the relevant Harbour Master in the first instance.
If the issue cannot be resolved to the customers satisfaction a formal complaint can be made to the Department's Quality Service Unit. If the customer remains dissatisfied after following the steps above, it is open to the customer to contact the Office of the Ombudsman. The Department’s Customer Service Complaints Procedure is available online at: www.gov.ie/en/organisation-information/31429-customer-service-complaints/
