Paul Donnelly
Question:309. Deputy Paul Donnelly asked the Minister for Social Protection the number of WTE staff, by grade, working in the INTREO National Information Centre as of 8 November 2023, in tabular form. [49864/23]
View answerTuesday, 14 November 2023
Questions (309)
Written answers
The National Intreo Contact Centre is the Department's response to the customers' need for a centralised point of contact. It has replaced all local lines and created a centralised streamlined point of contact for working age schemes with the intention of reducing footfall to INTREO offices. The NICC has approximately 98 staff with blended working arrangements. These staff answer calls for both the NICC and CWS helpline.
|
National Intreo Contact Centre |
||
|
Grade |
People |
Posts (FTE) |
|
Higher Executive Officer |
9 |
7.90 |
|
Executive Officer |
11 |
10.6 |
|
Clerical Officer |
60 |
54 |
|
TCO |
18 |
18 |
|
TOTAL |
98 |
90.5 |