Dáil Éireann Debate, Tuesday - 5 December 2023
353. Deputy Carol Nolan asked the Minister for Social Protection whether she is aware that the social welfare appeals office is currently telling appellants that it will take six to eight weeks for their appeals to even be logged and acknowledged in the first instance; whether she believes this is acceptable; the steps she is taking to address resourcing issues in that office; and if she will make a statement on the matter. [53320/23]
View answerThe Social Welfare Appeals Office is an Office of the Department of Social Protection which is responsible for determining appeals against decisions in relation to social welfare entitlements. Appeals Officers are independent in their decision making functions.
The Social Welfare Appeals Office has advised me that significant efforts and resources have been devoted to improvements in the appeal process in recent years. The current processing times for appeals finalised from 1st January 2023 to the 30th November 2023 are 29 weeks for an oral hearing and 17.5 weeks for a summary decision.
Improvements in appeals processing times are a priority for the Chief Appeals Officer. A significant Appeals Modernisation Project is currently underway the goal of which is to streamline and enhance the end-to-end appeals process for the customer, the Social Welfare Appeals Office and business areas across the Department. As part of this project a new IT system went live on the 6th November 2023. The new system will significantly reduce the time taken to register and acknowledge appeals lodged with the Appeals Office. Additional staff were assigned to the office as part of the project to assist with the preparation for and transition to the new IT system and the establishment of new procedures.
I trust this clarifies the matter for the Deputy.
