Niamh Smyth
Question:15. Deputy Niamh Smyth asked the Minister for the Environment, Climate and Communications to review a case (details supplied); and if he will make a statement on the matter. [55655/23]
View answerWednesday, 13 December 2023
Questions (15)
Written answers
The roll-out of infrastructure for mobile telecommunications services in Ireland is primarily a matter for private mobile network operators, operating on a commercial basis in a liberalised market, regulated by the Commission for Communications Regulation (ComReg). ComReg is statutorily independent in the exercise of its functions in accordance with section 11 of the Communications Regulation Act 2002.
Therefore, issues of concern to a consumer should be raised directly with the service provider and following that, may be raised with ComReg who may be contacted via www.comreg.ie or their consumer care hotline at consumerline@comreg.ie or phone 01-8049668.
My officials have checked with ComReg to see has a complaint been raised with them about this issue, and to date it has not. Therefore the customer should first contact Eir's customer care representatives, who are available after 9am by calling 1901. Thereafter the matter can be escalated to ComReg should it be necessary.
ComReg is continually updating and enhancing its online national outdoor mobile coverage map (available at coveragemap.comreg.ie/map) to provide clear information on where operators have good 2G, 3G and 4G coverage. In 2022, ComReg updated this map to include 5G data. This information can assist customers when considering moving to or visiting a particular area and in highlighting blackspots that need to be addressed.