Dáil Éireann Debate, Wednesday - 17 January 2024
145. Deputy Thomas Pringle asked the Minister for the Environment, Climate and Communications why a company (details supplied) that is delivering the emergency call answering service, which is a State contract, can refuse to attend the WRC following referral by a union thereby increasing the risk of a strike taking place in such an important public service; and if he will make a statement on the matter. [2079/24]
View answerEmergency Call Answering Service (ECAS) is responsible for answering all 112 and 999 calls and texts, providing a vital link between the caller and the Emergency Services (Garda, Fire, Ambulance and Coast Guard). The role of ECAS is to establish the Emergency Service being requested by a caller and the location of the caller or incident for the purpose of routing the call to the most appropriate Emergency Services centre.
The company delivering the ECAS adopts a recognised direct model of engagement with all employees, and employee relations are dealt with internally through various communication channels and employee consultations. Also, the company has directly engaged with the WRC.
The company has appropriate risk mitigation measures in place, that includes detailed Contingency Plans to ensure the continuation of this important public service in accordance with its obligations under the contract. The contractual obligations on the company include a requirement that it will comply with relevant legislation including employment, discrimination and equality laws.
Employment or staff contractual arrangements are a matter for the company and one which I have no function in.
