Thomas Gould
Question:260. Deputy Thomas Gould asked the Minister for Housing, Local Government and Heritage to outline the complaints procedure with Irish Water; and the process for escalating such a complaint. [8634/24]
View answerTuesday, 27 February 2024
Questions (260)
Written answers
Customers may complain to Uisce Éireann through their complaints process in a number of ways, which are outlined and available to the public on their website. Please see link (Make a Complaint | Contact | Uisce Éireann (formerly Irish Water)). If a customer is not happy with a response received from Uisce Éireann they have the right to appeal and can escalate this and make a formal complaint to the Commission for the Regulation of Utilities (CRU), as the statutory economic regulator for public water and wastewater services.