Dáil Éireann Debate, Tuesday - 27 February 2024
308. Deputy Joan Collins asked the Minister for Social Protection if she has investigated a scenario (details supplied) and how this can be resolved so that anyone in a similar situation can be automatically paid. [8899/24]
View answerMy Department is committed to providing a quality service to all its customers. This includes ensuring that accurate decisions on entitlement are made as quickly as possible.
The January 2024 bonus was paid to over 1.2 million recipients of long-term social welfare, and the majority of these payments were automatically attached to recipients’ regular weekly payments.
The Department endeavours to pay the vast majority of bonus payments automatically, however a small number of complex cases require manual intervention by an officer to determine eligibility on a case-by-case basis. This most often occurs where a customer has moved between different types of social welfare payment. Any long-term Jobseeker’s Allowance recipient who believes they did not receive a bonus payment should contact their local Intreo Centre or Branch Office.
I hope this clarifies the position for the deputy.
