The Passport Service has issued over 300,000 passports this year to date. The majority of online adult renewal applications issue within two working days and over 90% of applicants now apply online.
The Passport Service is well-resourced to meet forecasted demand for 2024. My Department has implemented a staffing plan to ensure that excellent customer service is maintained throughout periods of peak demand and is continuing to work to increase resources within the service.
2024 is expected to be another busy year for the Passport Service and the Passport Service is in an excellent position to meet the demand forecasted for this year.
The number of staff in the Passport Service; by role, by year, for the years 2019 to date are outlined below in tabular form.
PPS Staffing Numbers
|
PO & Equivalent
|
AP & Equivalent
|
AO & Equivalent
|
HEO
|
EO
|
CO
|
SVO
|
TCO
|
Grand Total
|
As of 31 Dec. 2019
|
1
|
9
|
2
|
22
|
80
|
380
|
3
|
-
|
497
|
As of 31 Dec. 2020
|
-
|
8
|
2
|
23
|
76
|
358
|
1
|
-
|
468
|
As of 31 Dec. 2021
|
2
|
11
|
3
|
21
|
80
|
351
|
1
|
148
|
617
|
As of 31 Dec. 2022
|
2
|
11
|
3
|
28
|
77
|
354
|
1
|
266
|
742
|
As of 31 Dec. 2023
|
2
|
12
|
1
|
34
|
108
|
444
|
1
|
190
|
792
|
As of 25 March 2024
|
2
|
12
|
2
|
33
|
107
|
462
|
1
|
186
|
805
|