James Lawless
Question:249. Deputy James Lawless asked the Minister for Enterprise, Trade and Employment to examine a matter (details supplied); and if he will make a statement on the matter. [17326/24]
View answerTuesday, 23 April 2024
Questions (249)
Written answers
The Injuries Resolution Board (formerly PIAB) is an independent statutory body. Section 53(3) of the Personal Injuries Assessment Board Act 2003 sets down that the Board shall ‘be independent in the performance of its functions’. As such it is not appropriate for me to interfere in individual claims or in the day-to-day operations and functions of the agency.
The Board are committed to providing a professional and courteous service to all their customers. Where someone feels the service received from the Injuries Resolution Board has not been satisfactory, the agency has a formal complaints policy.
The agency can be contacted by phone at 0818 829 121 or by email at enquiries@piab.ie. Complaints can also be sent in writing to the Injuries Resolution Board at P.O. Box 8, Clonakilty, Co. Cork, P85 YH98. The agency will respond to any complaint or query received and are committed to being open and honest with all claimants.
If someone is not satisfied with how the agency deals with a complaint, it is open to them to contact the Office of the Ombudsman who can examine complaints from members of the public who feel they have been treated unfairly by a public body.