Paul Murphy
Question:93. Deputy Paul Murphy asked the Minister for Children, Equality, Disability, Integration and Youth if he will ensure the provision of local accommodation for a person (details supplied). [21922/24]
View answerWednesday, 15 May 2024
Questions (93)
Written answers
The International Protection Accommodation Service (IPAS) cannot comment on individual cases.
The International Protection Accommodation Service (IPAS) is always available to deal with any complaints from residents and residents are encouraged to engage with IPAS if they are unhappy with any aspect of their accommodation. Where a complaint is significant in nature or a resident is not comfortable raising a complaint with a centre manager, they may make the complaint directly, or through a representative authorised to act on their behalf, to the IPAS Customer Service Team.
If they wish to request IPAS accommodation they may contact the IPAS helpdesk to seek advice. The IPAS helpdesk can be contacted by email at ipasinbox@equality.gov.ie.
In the event of a resident not feeling comfortable with contacting the Department directly or the centre management, the Jesuit Refugee Service (JRS) operate a confidential support helpline for all residents being accommodated by IPAS. The Freephone helpline is operated by the Jesuit Refugee Service (JRS). If a resident wishes, a complaint made through this service may be passed, in confidence, to IPAS for investigation and resolution. All residents have access to this independent support helpline. IPAS is working to facilitate clinics at centres, in line with public health restrictions. The Jesuit Refugee Service (JRS) helpline contact number is 1800 929 00 or email: info@jrs.ie
All International Protection (IP) applicants have access to the services of the Ombudsman and Office of the Ombudsman for Children, should they consider that their complaint has not been managed appropriately.