Offenders between 16 and 18 years of age, in common with all offenders in prisons-places of detention, have access to a full range of counselling and psychological services. These are provided for example by: doctors, psychiatrists, psychologists, probation and welfare officers, chaplains, teachers, workshop instructors, Alcoholics Anonymous, Narcotics Anonymous, Gamblers Anonymous and the Samaritans — on a 24 hour, 365 day a year basis, by telephone. Full details are set out in the Department's policy document "The Management of Offenders — A Five Year Plan" published last year which also indicates improvements that are being implemented.