The Refugee Applications Centre at Lower Mount Street, Dublin 2, is a "One-Stop-Shop" facility which provides services for asylum seekers in relation to asylum claim processing, health, accommodation, income maintenance and legal services. The Eastern Health Board – EHB – provides income maintenance services on behalf of my Department at the centre. EHB staff at the centre also source emergency accommodation on behalf of the Department of the Environment and Local Government and they also operate a health screening service from that location.
The EHB's asylum unit provides both income maintenance and accommodation services at the centre. The level of staffing agreed for the asylum unit at the centre is: two superintendent community welfare officers – SCWOs; 25 community welfare officers – CWOs; one office manager; five clerical staff and ten porters.
There has been no disagreement concerning the number of staff at the unit. In fact, when unions representing staff at the unit recently requested the assignment of ten additional CWOs, management responded by offering a further 15 posts in various grades, including the ten CWO posts requested by the unions. The recent industrial relations problems at the unit centred on health and safety concerns and on the number of staff who would be offered permanent contracts. These matters are now the subject of a Labour Court recommendation which the management side has accepted.
The asylum unit deals with some 3,000 people in emergency accommodation and the current average of 1,000 new arrivals each month. Staffing and related issues, such as office accommodation, concerning the reception of asylum seekers are kept under constant review. There is a higher ratio of CWOs to clients in the asylum unit than in other health centres because of the different needs of the clients, for instance, in relation to language and translation difficulties. However, because the range and level of services provided in individual health centres differs depending on local needs, direct comparisons of staffing levels are difficult to make.