Vol. 517 No. 6
206 Mr. G. Mitchell asked the Minister for Finance the sections of the Department which restrict the time available to take calls from the public; the length of time this has been ongoing; the nature of the restrictions; the proposals, if any, he has to remedy this; and if he will make a statement on the matter. [10756/00]
In my Department there is no practice of restricting times to take calls from members of the public.
The Department has a code of practice for receiving personal callers and a code of practice for telephone use. These codes of practice have been published in the Department's quality customer service action plan and are also available on the Department's website.
The Department's main telephone number and locall number have been published in the Department's quality customer service action plan, on the Department's headed stationery, in the Eircom telephone directory and are also available on the Department's website. The Department has a direct dial-in facility and direct dial-in numbers are published in the Eircom telephone directory.
