Vol. 538 No. 3
178 Mr. Kenny asked the Minister for Finance if it is a requirement for all public servants who send notices, letters or correspondence to members of the public that they sign their names in a legible fashion so that the public are properly informed as to the contact person concerned; and if he will make a statement on the matter. [17874/01]
The quality customer service initiative was launched in 1997 as part of the strategic management initiative to promote the wider adoption of improved customer service standards in the Civil Service. To facilitate this process, each participating Department or Office is required to produce a customer action plan, indicating how full effect is given to various guiding principles for the delivery of quality customer service. The Department of Finance customer action plan states that all replies should carry a contact name and telephone number. Customer action plans underpin the procedures set out in circular 32/77 on dealings with the public, which advises Departments to adopt the practice of having the name of the signing officer typed below the signature to a letter.
