The Farmers Charter Action Plan 2009 — 2011 was agreed following discussions with the farming organisations. The Charter sets out specific delivery targets to our farmer customers and covers the following services:
Single Payment Scheme;
Disadvantaged Areas Compensatory Allowance Scheme;
Suckler Welfare Scheme;
Rural Environment Protection Scheme;
Early Retirement/Young Farmers Installation Scheme;
On Farm Investment Schemes;
Afforestation Grant and Premium Schemes;
Animal Health Schemes.
The Charter continues our commitment to the 12 Quality Customer Service principles set out in our Customer Service Action Plan and Customer Charter. Progress under the Charter is monitored by a review committee under an independent chairman. This committee is composed of representatives of farm organisations and Department of Agriculture, Food and the Marine staff.
The most recent figures date from 30 June 2011 where over 90% of payments had been made within the prescribed payment deadlines set out in the Farmers Charter. The next meeting of this Committee will be held on 10 November when the payment deadlines will be discussed again.