I am not aware of the reasons why the person concerned was unable to travel whilst holding the document referred to by the Deputy. I should point out that while the Irish authorities are in a position to confirm the residence status and the right to re-enter of the person concerned, any decision in relation to the entry of the person to the EU country of his destination is a matter for the authorities of that Member State. Airlines and other carriers may also have their own requirements in terms of travel documents acceptable to avail of their services.
I am advised by the Irish Naturalisation and Immigration Service (INIS) that the person concerned is now in possession of an Irish Travel Document issued on 21 February 2012. Queries in relation to the status of individual immigration cases may be made directly to the INIS by e-mail using the Oireachtas Mail facility which has been specifically established for this purpose. This service enables up to date information on such cases to be obtained without the need to seek information by way of the Parliamentary Questions process. The Deputy may consider using the e-mail service except in cases where the response from the INIS is, in the Deputy's view, inadequate or too long awaited.