Dáil Éireann Debate, Thursday - 18 October 2012
122. Deputy Denis Naughten asked the Minister for Education and Skills the current waiting time for an application to the Higher Education Grant SUSI system to be processed; the current waiting time for the processing of appeals to same; and if he will make a statement on the matter. [45494/12]
View answerThe waiting time for processing a student grant application by Student Universal Support Ireland (SUSI) varies, depending on a number of factors including the volume of applications received at any given time, the complexity of the grant applicants circumstances, and time taken by the applicant to submit all the required documentary evidence to enable a final decision to be made on an application. Every effort is made to ensure that students get decisions on their grant applications and are paid as soon as possible.
The average time it is currently taking to process an appeal is 27 days. SUSI aim to issue determinations as promptly as possible and within the specified timeframes defined in the Student Support Act, 2011.
