Firstly, I must point out that the Financial Services Ombudsman is independent in the carrying out of his duties. I have no role in the day to day workings of the office. However, the Financial Services Ombudsman has informed me that the information requested by the Deputy is as follows:
Year
|
Complaints Received
|
Compensation Awarded
|
2012
|
8,135
|
€1,734,218
|
2011
|
7,287
|
€2,244,030
|
The amendment to the Central Bank (Supervision and Enforcement) Bill 2011, which I proposed at Committee Stage, and was agreed on 24 April 2013, will provide the Financial Services Ombudsman with the power to name, in certain circumstances and subject to certain conditions, financial service providers where the Financial Services Ombudsman has upheld or substantially upheld complaints.