Dáil Éireann Debate, Tuesday - 18 June 2013
351. Deputy Seán Kyne asked the Minister for the Environment, Community and Local Government the steps being taken to ensure that both social housing tenants and persons in receipt of rent supplement have access to an independent and impartial process to report and resolve problems including the standard of accommodation; and if he will make a statement on the matter. [29286/13]
View answerTenancy problems experienced by social housing tenants should be referred to the relevant local authority in the first instance, and addressed through the authority’s complaints procedure. Should a social housing tenant feel s/he was unfairly treated, or not be satisfied with the local authority’s handling of the problem, it is open to the tenant to contact the Office of the Ombudsman, which provides a free, impartial and independent dispute resolution service.
Persons in private rented accommodation may avail of the dispute resolution services of the Private Residential Tenancies Board, which are provided in a timely, cost-effective and equitable manner.
