Social Media Monitoring

Dáil Éireann Debate, Tuesday - 11 February 2014

Tuesday, 11 February 2014

Questions (316)

Damien English

Question:

316. Deputy Damien English asked the Minister for Social Protection if her Department currently engages in real-time reporting of online conversations on issues relating to her Department; and if she will make a statement on the matter. [6604/14]

Written answers

Minister for Social Protection

My Department does not currently engage in real time reporting of online conversations on issues relating to social welfare, which are in the public domain and found on websites, blogs and social networks.

The Department provides a wide range of contact channels for its customers including LoCall telephone numbers, face to face in its network of local offices, e-mail, SMS (text), twitter, and through its website www.welfare.ie.

The Department keeps its contact channels under review in order to make full use of new and emerging technologies to broaden the choice of service delivery for customers.