With regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”, details of which are on the HSE website, at http://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/.
In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred. If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows.
HSE Director of Advocacy
Tel 1890 424 555
Office of the Ombudsman
18, Lower Leeson Street
Tel 1890 223 030
In relation to the Deputy's further question in this matter, I have again asked the Health Service Executive to respond to him directly.