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Student Grant Scheme Payments

Dáil Éireann Debate, Tuesday - 4 November 2014

Tuesday, 4 November 2014

Questions (899)

Bernard Durkan

Question:

899. Deputy Bernard J. Durkan asked the Minister for Education and Skills if and when higher education grant will be paid in the case of a person (details supplied) in County Kildare; the reason the 2013 P60 in respect of their father is being sought; and if she will make a statement on the matter. [41548/14]

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Written answers

As part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.

This service compliments the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.

Enquiries, such as that raised by the Deputy, may be emailed direct to SUSI at oireachtas@susi.ie. SUSI are responding to email queries within a matter of days.

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