Television Licence Fee

Dáil Éireann Debate, Wednesday - 20 July 2016

Wednesday, 20 July 2016

Questions (404)

Clare Daly

Question:

404. Deputy Clare Daly asked the Minister for Communications, Energy and Natural Resources the reason a person's personal identification number required to log in to renew a TV licence on tvlicence.ie is not printed on every reminder notice issued to households, despite the website tvlicence.ie stating that it is, necessitating a workaround that is not indicated on the website, namely, that persons seeking to renew their licences who do not remember their PIN should navigate to the first time licence tab and complete that form to generate a new PIN, given that a simple forgot PIN function on the website would save countless hours on hold for persons who have forgotten their PIN and would free up customer service staff for more important tasks. [23248/16]

Written answers

Minister for Communications, Energy and Natural Resources

In accordance with Section 145 of the Broadcasting Act 2009, An Post acts on behalf of my Department as an agent for the collection of the Television Licence fee. The day to day administration of licensing and renewals is a matter for An Post.

I have asked An Post to reply directly to the Deputy in relation to the matter raised.