Anne Rabbitte
Question:1122. Deputy Anne Rabbitte asked the Minister for Children and Youth Affairs the appeals process that is in place within Tusla; and if she will make a statement on the matter. [46616/17]
View answerTuesday, 7 November 2017
Questions (1122)
Written answers
I have requested information from Tusla, the Child and Family Agency. I will forward the reply to the Deputy once I have been furnished with this information.
The following deferred reply was received under Standing Order 42A:
I refer to your Parliamentary Question (46616/17), which was for reply on the 7th of November.
I have made enquiries to Tusla, the Child and Family Agency, and have received the following Information.
If a service user is dissatisfied with a social work decision, he or she may raise that Issue directly with the local team leader, principal social worker or area manager and/or avail of Tusla’s complaints procedure. Social work applications for care orders are subject to the Courts.
In addition, appeals procedures apply to decisions taken by foster care committees and decisions to place children on the Child Protection Notification System.
I have forwarded to you a copy of Tusla’s complaints and feedback procedures, and a guide to Tell Us, the formal complaints mechanism that exists within Tusla.