I recognise the frustration felt by Irish consumers where telecommunications networks are not always delivering the services people expect. Accordingly, I specifically included in the Programme for Government a commitment to a Mobile Phone and Broadband Taskforce. The Taskforce worked with key stakeholders to produce a report in December 2016, available on my Department’s website, which contained 40 actions to alleviate some of the deficits. The Implementation Group which I co-chair with Minister of State Kyne is overseeing implementation of the actions and comprises all key stakeholders responsible for delivery. This includes ComReg, which attends as both an action owner, and in an observer capacity in its role as the independent Regulator.
Minister of State Kyne and I published the Mobile Phone and Broadband Taskforce Implementation Review 2017 on 21 February 2018, which comprehensively outlines the progress made in 2017 on the actions identified by the Taskforce. Of the 40 actions, 29 have been completed, with work on the remaining 11 carrying into the 2018 Work Programme. Following close engagement with stakeholders at the National Stakeholder Forum, an additional 23 new measures have been identified for delivery in 2018, that will lead to improvements for consumers across Ireland.
In terms of addressing mobile coverage blackspots, various initiatives are under way:
- My Department and the Department of Rural and Community Development have worked to achieve a greater consensus around site selection for telecoms infrastructure and therefore improve mobile phone coverage.
- Both Departments also worked with a pilot group of local authorities to identify the issues associated with mapping local blackspots. This pilot exercise has been completed, with all local authorities having been asked to map local blackspots and identify infrastructure that could potentially be used to provide additional coverage on an economic basis. This exercise is ongoing and has been included in the 2018 Taskforce Work Programme. It is planned to have dedicated Geographic Information System (GIS) resources in place to support this.
- Under Action 40 of the 2016 Report, a review was conducted to identify recommendations to address blackspots. This work is continuing in 2018 under a focus group to inform future policy development and initiatives, in providing guidance with respect to specific categories of locations where high quality mobile phone coverage should be made available as a priority, taking account of customer expectations.
- ComReg is also delivering a composite national coverage map, which will, in tandem with its work on handset testing and activities to raise consumer awareness, allow people across Ireland to optimise the services available to them.
All of these initiatives should assist in enhancing the quality of mobile phone and data services, particularly in rural areas.
In tandem with the work of the Taskforce, the release by ComReg of the 3.6GHz radio spectrum band, which has been identified at EU level as a primary band suitable for the introduction of 5G, will also contribute to addressing increasing mobile data demands and improve mobile coverage. Mobile operators’ commercial investment has also resulted in improved services, following ComReg's 2012 multi-band spectrum auction. At least one operator now has in excess of 90% 4G population coverage.
In terms of tackling broadband deficiencies, the Government's National Broadband Plan (NBP) aims to ensure high speed broadband access (minimum 30 megabits per second) to all premises in Ireland, regardless of location. The NBP has been a catalyst in encouraging investment by the telecoms sector so that today almost 7 out of 10 of the 2.3 million premises in Ireland have access to high speed broadband. Since this Government has come into office almost 400,000 additional premises have access to high speed broadband. This will increase to nearly 8 out of 10 premises by the end of this year and by 2020, 9 out of 10 premises will have access to a high speed broadband connection. This is being achieved via a combination of commercial investment and a State-led intervention. The procurement process is now in the final stages.
Providing telecommunications services, including mobile phone services, is a matter for the relevant service providers operating in a fully liberalised market regulated by the Commission for Communications Regulation (ComReg), as independent Regulator. I do not have statutory authority to require commercial companies to roll out services and make specific investments in particular locations. The ComReg consumer helpline is accessible at consumerline@comreg.ie and I would urge consumers who feel they have not received an appropriate response from service providers to make contact with the Regulator.
A national list of Broadband Officers can be found at the below link.
http://www.ruralireland.ie/policies/national-broadband-plan/
