An exceptional needs payment is a single payment to help meet essential, once-off, exceptional expenditure, which a person could not reasonably be expected to meet out of their weekly income.
According to the records of the Department the person concerned has not submitted an application for an exceptional needs payment.
As a result of this representation an appointment has been scheduled for the person concerned to meet with a designated officer on 26/9/18 in order to discuss her circumstances and assess entitlement to an exceptional needs payment.
I trust this clarifies the matter for the Deputy.