No offices have been closed because a customer claiming to have COVID19 has presented in the office.
The Department has a specific protocol for cleaning based on Health Protection Surveillance Centre (HPSC) guidance.
Where a customer or a member of staff presents with symptoms the area in which they spent time, such as a desk, public counter or toilet will be closed off until it can be cleaned.
The HPSC has issued a guidance document, which sets out the required cleaning standards following confirmation of a case in the workplace. This is adhered to by our cleaning service.
There are two levels of cleaning being used:
Level 1 Daily Sanitisation Cleaning (Prevention) – This is a cleaning service with a focus on sanitisation touch points and communal areas. It is carried out by our onsite cleaning team.
Level 2 One-off preventative deep clean – This is a cleaning service with a focus on deep sanitisation of surfaces and touch points with increased levels of chemicals and PPE. It is carried out by specialist deep cleaning team (by prior arrangement).
A deeper clean (referred to as level 2) will be used where there have been confirmed cases of COVID-19 or persons who meet the criteria for testing within an office during the last 72 hours.