Dáil Éireann Debate, Thursday - 30 July 2020
238. Deputy Danny Healy-Rae asked the Minister for Transport, Tourism and Sport if he will address a matter (details supplied) regarding the issuing of driver licences; and if he will make a statement on the matter. [19927/20]
View answerAs you can appreciate, Covid 19 has had a profound effect of the delivery of services. The National Driver Licence Service (NDLS) has just resumed and is operating at around 60% of its pre Covid capacity to ensure that it complies with social distancing, occupational and public health requirements.
The NDLS offices are unable to facilitate any walk-ins due to the social distancing requirements and in the interest of protecting the staff and customers. Therefore, all appointments must be booked in advance. This, of course, has led to an increase in the demand for appointments. The Road Safety Authority (RSA) is working with their providers to see how they can increase capacity while adhering to the return to work protocol. Options under consideration include extended opening hours, overtime and protective segregation barriers between booths.
Currently, it is not possible for first time applicants to apply for a driving licence online , as supporting documentation is required. The RSA is continuing work to expand the online facility to accommodate all driving licence and learner permit application types.
Any queries in relation to driving licences or urgent cases can be addressed to the NDLS customer service at 0761087880 or by emailing info@ndls.ie
