Bríd Smith
Question:78. Deputy Bríd Smith asked the Minister for Transport the position regarding the renewal of a driver licence in circumstances (details supplied). [34362/20]
View answerThursday, 5 November 2020
Questions (78)
Written answers
I appreciate the difficulties you are experiencing. The Road Safety Authority (RSA) is responsible for the National Driving Licence Service (NDLS).
The RSA is working with their providers to see how they can create the additional capacity needed as quickly as possible, while adhering to the return to work protocol. Options being introduced include a combination of additional staff, extended and additional operating hours (i.e. Sundays where needed), and the provision of overtime. The NDLS booking system is undergoing software changes to cater for the expanded booking window associated with the additional NDLS appointment slots. The introduction of these steps may help ease some of the pressure on the NDLS, free up appointment slots and make it easier to find those slots at local centres.
Anyone can make a case that they are in urgent need of a driving licence can call NDLS customer service at 0761087880 or by emailing info@ndls.ie. and giving the reasons why they should get an earlier appointment. Appointments cannot be scheduled by the Department of Transport.