I am advised by Revenue that it strives to reply to queries received through both the MyEnquiries system and through the post within 20 working days during non-peak periods and within 25 working days during peak periods.
Revenue has also advised me that it received almost 2.5 million queries via MyEnquiries in 2021, of which 88% were dealt with within 20 days (68% within 5 working days) and 91% within 25 days. Where a query has additional complexity or where further information is required from the taxpayer or tax agent, then the time required to finalise matters may extend beyond the usual 20-day or 25-day period.
Finally, if the Deputy is aware of a specific case that is experiencing extended delays, he should advise Revenue of the details so the matter can be addressed.