Dáil Éireann Debate, Tuesday - 1 February 2022
289. Deputy Bernard J. Durkan asked the Minister for Finance the average length of time taken by the Revenue Commissioners to revert to customers via the online inquiry system; and if he will make a statement on the matter. [4858/22]
Amharc ar fhreagraI am advised by Revenue that it strives to reply to queries received through both the MyEnquiries system and through the post within 20 working days during non-peak periods and within 25 working days during peak periods.
Revenue has also advised me that it received almost 2.5 million queries via MyEnquiries in 2021, of which 88% were dealt with within 20 days (68% within 5 working days) and 91% within 25 days. Where a query has additional complexity or where further information is required from the taxpayer or tax agent, then the time required to finalise matters may extend beyond the usual 20-day or 25-day period.
Finally, if the Deputy is aware of a specific case that is experiencing extended delays, he should advise Revenue of the details so the matter can be addressed.
