Dáil Éireann Debate, Tuesday - 26 July 2022
1270. Deputy Niamh Smyth asked the Minister for Social Protection if the case of a person (details supplied) will be reviewed; if the payment will be expedited; and if she will make a statement on the matter. [41017/22]
View answerThe Department are currently dealing with a high volume of claims from customers working in the Educational Sector. Due to the nature of these claims they are all received in a very short period of time as the first day of unemployment is the same for many of these customers.
The Department have teams of deciding officers dedicated solely to processing these claims and are working hard to process them as quickly as possible to minimise the impact on claimants. However given the volume of Educational Sector Worker claims we receive, and the complexity of the claims, it does take time.
If any customer is in urgent need of financial assistance the Department's Community Welfare Service can provide assistance and ensure that the customer is supported while they wait for their claims to be processed.
The Department has looked into this specific case and a Deciding Officer has reviewed it – however unfortunately the employer of the person concerned has not completed the form correctly and so we cannot process the claim until the correct information is received. The Intreo Centre of the customer concerned has been in touch to advise the customer of this. Once the correct details are received for the customer concerned the Department will ensure that the claim is processed without delay.
