Dáil Éireann Debate, Thursday - 13 October 2022
317. Deputy Gary Gannon asked the Minister for Social Protection the number of times that a one-parent family has had their allowance temporarily re-directed to a different post office without the prior knowledge of the recipient. [51086/22]
View answerPeople who are in receipt of a social welfare payment in a post office continue to be paid at their nominated post office for the duration of their claim. Occasionally, if a person cannot be contacted or fails to respond to correspondence from the Department a person’s payment may be transferred to another local post office until contact has been established. This means that the payment is immediately available for collection once contact is made.
Case specific information, including whether a post office change has been made, is not collated centrally by my Department. Therefore, it is not possible to provide the information that the Deputy is seeking as the information requested is not available.I trust that this clarifies the matter for the Deputy.
