Dáil Éireann Debate, Thursday - 15 June 2023
102. Deputy Gary Gannon asked the Minister for the Environment, Climate and Communications if he will introduce a community energy advice service; and if there are existing plans within his Department in relation to its creation. [24646/23]
View answerGovernment is acutely aware of the impact higher energy prices has been having on households, in particular those in or at risk of energy poverty. This is why a total of €1.57 billion has been spent on providing support totalling €800 (inc. VAT) to over 2.1 million domestic electricity accounts over the last year.
People experiencing difficulties with meeting electricity and gas bills should contact their supplier in the first instance. Under the industry led Energy Engage Code a customer will not be disconnected as long as they continue to engage with their supplier. Suppliers offer a range of supports to customers, including hardship funds or emergency credit for pay as you go accounts. Suppliers also work with the Money Advice & Budgeting Service (MABS), Alone and SVP in relation to accessing these funds on an individual’s behalf.
Any customer that is in need of additional support may apply for an Additional Needs Payment provided by the Department of Social Protection, including customers on a Pay As You Go meter who have a need for financial assistance to facilitate their continued energy supply. Every effort is being made to ensure that these vulnerable individuals in financial distress, and who qualify, receive an Additional Needs Payment on the same day or as soon as possible where it relates to electricity and heating expenses.
The Energy Poverty Action Plan sets out the range of measures that have been implemented across Government this winter, as well as longer-term measures, to ensure that those least able to afford increased energy costs are supported and protected to adequately heat and power their homes.
Communication on how to manage energy and access the supports available is indeed crucial for how we support people at risk of energy poverty in the long term. Research commissioned by my Department is showing very high levels of awareness and support for the Reduce Your Use/Stay Warm & Well campaign which provides information on energy saving measures and where to go for help with meeting the cost of energy. It is also finding that there is a strong desire among people facing financial challenges to be proactive on saving energy. The Steering Group for the Action Plan will be engaging with key stakeholders as part of its work and I fully expect that ways to further develop the provision of energy advice to communities and people at risk of energy poverty to better enable them to access supports will be central to those discussions.
