Dáil Éireann Debate, Tuesday - 25 July 2023
710. Deputy Cian O'Callaghan asked the Minister for Social Protection if her attention has been drawn to the serious difficulties people are having in booking appointments in their local Intreo centres by phone and email; how she plans to make this system more accessible; and if she will make a statement on the matter. [36284/23]
View answerMy Department is committed to delivering excellent customer service as pledged in the Customer Service Charter. This includes providing the highest quality of services to all customers and to treating customers with courtesy and respect. The department strives at all times to ensure that our customers’ experiences in dealing with us, whether in person, by email or over the telephone, are positive.
The provision of in-person service at Intreo Centres continues to be available for all our customers and remains an important part of service delivery. The majority of Intreo Centre services do not require an appointment and are available on a walk-in basis. Where a person requests an appointment every effort is made to facilitate this request as quickly as possible.
If the Deputy would like to forward the details of a particular case(s) I will have them examined.
