We are committed to providing a high quality service to all our customers. We regard comments and complaints as an important source of information for improving our services.
The Houses of the Oireachtas Service has a formal comments and complaints procedure in place to allow customers give feedback on the quality of services they receive.
The complaints procedure does not cover:
- matters which are the subject of litigation
- matters which have been referred to the Ombudsman or Information Commissioner
- complaints regarding the performance of elected representatives or political parties
How to make a complaint
If you wish to make a complaint about any aspect of the service you have received from the Houses of the Oireachtas Service, please follow these steps.
- Make direct contact with the person or section with whom you have been dealing and outline the nature of your complaint.
- If you are not satisfied with the response you receive, or if you receive no response, make a formal complaint to the Customer Service Officer. You can do this in writing, by email or by completing the Customer Complaint Form.
We will do our best to put things right if we have made a mistake. We will acknowledge your complaint within three working days and try to deal with your complaint within ten working days. If we need to carry out further investigation, we will let you know and aim to have completed this within 20 working days.
Office of the Ombudsman
If you are not satisfied with the response you receive, you may consider contacting the Office of the Ombudsman. The Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in customers' dealings with staff. The Ombudsman provides a free, impartial and independent service.
Read our Customer Charter and download the Customer Complaint Form.
Freedom of Information Guide
The Freedom of Information Act 2014 asserts the right of members of the public to obtain access to official information to the greatest extent possible consistent with the public interest and the right to privacy of individuals.
Customer service officer
Houses of the Oireachtas