Dáil Éireann Debate, Tuesday - 16 October 2012
420. Deputy Thomas P. Broughan asked the Minister for the Environment, Community and Local Government if he will indicate the response time for citizens who have contacted the dedicated email facility for pyrite affected homeowners; and if he will make a statement on the matter. [44532/12]
View answerUnder the terms of my Department’s Customer Charter there is a commitment to respond to letter and email correspondence within fifteen working days. My Department endeavours to meet this deadline having regard to other competing demands on resources. A complaint service is in place and anyone who is dissatisfied with the service received can contact the Quality Customer Service Officer for the Department who will deal with the complaint within ten working days. The Quality Customer Service Officer can be contacted @ qcsooicer@environ.ie. My Department also put in place a dedicated helpline from mid-July to late August 2012 to assist homeowners with any queries in relation to pyrite.
