Eircodes are assigned to new property addresses using a valid postal address and verified geo-location. When a new address is created, for example by a new build or a re-development, An Post GeoDirectory maps this new address and issues an updated version of their GeoDirectory database file to Capita Business Support Services Ireland, trading as Eircode, in accordance with their licence agreement. This is done on a quarterly basis. Each new address assigned an Eircode is then published on the free to use Eircode Finder website and a notification letter is issued to the occupant containing the Eircode of that address. I understand that the premises in question received that Eircode at the start of August 2018. The timeframe for the updated Eircodes to be made accessible to telecommunications companies is a separate process. This is dependent on the contracted agreement each company has with an Eircode data provider, which feeds in new Eircodes at regular intervals. All such Eircode data providers are sourced and contracted by individual telecommunications companies. Once telecommunications companies have new Eircodes in their databases, they should then be in a position to deal with requests to connect customers to their high speed broadband network.
My department understands that the difficulties in this case, as outlined in the correspondence attached to the Question, relate to internal process issues in the company concerned. Operational matters and commercial decisions of private commercial operators, including the updating of their internal databases with new Eircodes, are a matter for these commercial operators and one in which I have no direct function.