Friday, 6 September 2019

Questions (1692)

Thomas P. Broughan


1692. Deputy Thomas P. Broughan asked the Minister for Children and Youth Affairs the number of complaints by category and county received by Tusla in each of the years 2017, 2018 and to date in 2019, in tabular form; and if she will make a statement on the matter. [35674/19]

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Written answers (Question to Children)

The Child and Family Agency Act, 2013 requires Tusla, the Child and Family Agency, to establish procedures for dealing with complaints against the Agency or a service provider. It also requires Tusla to publish certain information in relation to complaints.

Any individual who wishes to make a complaint about Tusla services can do so through the "Tell Us: You Say, We Listen" complaints process. Contact details and further information are available on the Tusla website (

Actions relating to complaints are an operational matter for Tusla. I do not have the specific information being sought by the Deputy. I have asked Tusla to respond to the Deputy directly with regard to his request.