The Child and Family Agency Act, 2013 requires Tusla, the Child and Family Agency, to establish procedures for dealing with complaints against the Agency or a service provider. It also requires Tusla to publish certain information in relation to complaints.
Any individual who wishes to make a complaint about Tusla services can do so through the "Tell Us: You Say, We Listen" complaints process. Contact details and further information are available on the Tusla website (www.tusla.ie).
Actions relating to complaints are an operational matter for Tusla. I do not have the specific information being sought by the Deputy. I have asked Tusla to respond to the Deputy directly with regard to his request.