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Dáil Éireann díospóireacht -
Wednesday, 19 Feb 2025

Vol. 1063 No. 2

Saincheisteanna Tráthúla - Topical Issue Debate

Online Safety

Gabhaim buíochas leis an Aire Stáit as ucht teacht isteach chun déileáil leis an gceist seo. At first glance, "catfish" might sound like a non-native marine animal but this is something that has been brought to the fore in the past year or more by people using their power in the media. I refer in particular to the two Johnnies and journalists like Ellen Coyne, who have highlighted the practice of catfishing. This is a process whereby somebody uses an image or false identity online to dupe another person into believing he or she is somebody else and uses that knowledge to act against that other person. Catfishing is essentially where a person dupes another person online into believing they are somebody else. In many instances, it has happened in the context of online dating and romantic contexts but there is also a wider issue in respect of fraud and things like that.

In Ireland alone, there has been a great deal of discussion of catfishing. Most people will be aware of the GAA catfish story. In this case, one particular person is estimated to have duped around 40 people online into believing she was somebody else entirely and that she was in a relationship with them even though they had never physically met. For people who are not online and who are not dealing with the online world, this might seem strange but the reality is that people are increasingly living online. They are conducting their business online and conducting relationships online before they ever meet in person. This is, therefore, an area that is ripe for abuse and misrepresentation by nefarious people.

This false online presence and duping of other people is now happening an awful lot. As I have said, it was also highlighted by journalist Ellen Coyne in the "Cruel Intentions: Catching the Catfish" podcast. It leads to the people who have been duped feeling foolish and like they have done something wrong. They feel like they have not been careful enough or that they have been stupid when, in actual fact, the level at which this happens is extremely sophisticated and detailed. Listening to Johnny B. and Johnny Smacks on "The 2 Johnnies Podcast", the extent of and detail involved in what they describe as having happened is extraordinary. Any person could be hoodwinked by it. This not only leads to that person feeling foolish and that they have been duped, giving them a fear of bringing the matter to the attention of the authorities, but it equally affects the person whose image has been stolen. It must be remembered that the images used to dupe people online are images of real people, although they have been misused in the context of the catfishing. Those people are also affected by this. On the "Cruel Intentions" podcast, I heard of a young woman whose image had been stolen. She is afraid that, when going into a local coffee shop, she will be approached by someone who thinks they are in a relationship with her because her image has been used online. It damages a whole range of people, even if they are not involved and have done nothing wrong.

We can all recognise that this is wrong and immoral. What is extraordinary is that it is not illegal. It is clear that catfishing is not against the law in Ireland. When it goes into the wider realm of fraud and people are defrauded out of money, an offence is certainly committed under the Criminal Justice (Theft and Fraud Offences) Act 2001. There have also been attempts in these Houses, particularly by my former colleague, the former Senator, Lisa Chambers, to bring forward legislation to outlaw this practice but, at the moment, it is not against the law. Notwithstanding the fact it is immoral and patently wrong and that it damages a whole cohort of people, including both those whose images are stolen and those who are fooled online by stolen images, how can we expect to stop people from doing this and how can we expect anything to change if we do not make this illegal and introduce real consequences in the courts and in criminal justice legislation for people who do this?

I thank Deputy Ward for submitting this very important Topical Issue. I am responding on behalf of the Minister for Justice, Deputy O’Callaghan. I commend Deputy Ward on his proactivity both here this morning and in the Seanad when he served there. I commend the former Senator, Lisa Chambers, and Deputy Ward on their work on this particular matter.

I acknowledge the important concerns raised by Deputy Ward regarding the dangers posed by online catfishing. He has rightly illustrated and outlined a number of prominent examples we have seen. The Internet has undoubtedly transformed our lives for the better, fostering global connections, enabling remote work and providing vital platforms for communication. This digital transformation has also introduced serious challenges, however, especially when it comes to online safety and personal security.

One of the fundamental risks of online interactions is anonymity. While anonymity can be a force for good in certain contexts, it can also facilitate harmful behaviour, including bullying, stalking, fraud and breaches of privacy. Catfishing exemplifies this darker side of online engagement. As Deputy Ward has said, it is where individuals create false identities to deceive others, often with devastating consequences. Deputy Ward is correct; it is about the damage, the immorality and the fear it creates. Victims of catfishing experience significant emotional distress, financial loss and, in some cases, reputational harm. These cases are not isolated to one victim alone. Those whose identities are stolen also suffer. As more relationships and interactions begin online, it is crucial we explore ways to protect individuals from this deceptive practice. We are talking about people here. I hope the Department will reflect on the points Deputy Ward made in his contribution.

The Government has already taken significant steps to enhance online safety through various regulatory measures. The EU Digital Services Act is a key framework ensuring online platforms take greater responsibility in preventing harmful activities and protecting users. Nationally, the Online Safety and Media Regulation Act marked a turning point, shifting the burden from self-regulation to enforceable accountability. Coimisiún na Meán, the new media regulator, has recently adopted its online safety code, which mandates video-sharing platforms to curb harmful content and introduce stronger reporting mechanisms. We all share the view that some of those entities could do a lot more work in that area. In addition, our criminal justice framework has been strengthened. The Criminal Justice (Miscellaneous Provisions) Act 2023 has broadened harassment laws to include impersonation and the unauthorised disclosure of private information. The Harassment and Harmful Communications Act, or Coco’s Law, further criminalised abusive online behaviour while existing fraud legislation already penalises impersonation for financial gain.

It is essential these laws are fully utilised and enforced. Education and awareness also play a vital role in ensuring Internet users, particularly young people, recognise the signs of deceptive behaviour and protect themselves accordingly.

This debate is an opportunity to reflect on any remaining gaps in our legal and regulatory framework. The Deputy highlighted a number of these, in particular the issue that catfishing is not against the law. It is important we all ensure our response remains robust and that victims of online impersonation have the protections and recourse they deserve.

I welcome the acknowledgement of the seriousness of what I said. I welcome the fact the Minister of State and the Department acknowledge that catfishing is wrong. I also recognise that the Minister of State said it is not illegal. I was in these Houses when we passed Coco's Law, but Coco's Law does not stop this from happening. The various legislative instruments to which the Minister of State referred do not stop this from happening. At the end of the day, this is illegal. I welcome the fact he acknowledged that it can cause significant emotional distress, financial loss and, in some cases, reputational harm. These are all serious issues. The Minister of State is right to say this is an opportunity for us to reflect on this issue, but let us stop reflecting and actually do something. Let us pass laws that make this illegal.

The Minister of State referred to emotional damage and distress and financial loss. Arguably, financial loss is covered by provisions within the theft and fraud offences Act. I am less worried about that, but the emotional distress that is totally unaddressed by the law at present cannot be allowed to go unanswered. The reputational damage the Minister of State mentioned also cannot be allowed to go unanswered. There are arguably defamatory aspects to it, but let us put legislation in place that specifically states catfishing is not allowed. Let us define what it is in legislation and let us acknowledge the damage it does both to the people directly affected by it through being duped online and those whose images are falsely used to catfish. Let us acknowledge that harm. Let us stop reflecting and let us say this is illegal and, when somebody does this, there will be serious consequences for that person in our courts, including prison time and substantial fines. Perhaps most importantly, there will be a mechanism to stop it. At the moment, if I go to Twitter, Instagram, any of the online platforms or any of the Internet providers, I cannot get them to stop somebody using my image. Let us be honest, nobody wants to use my image, but we cannot stop images from being used illegally because we have not passed the requisite law. Let us pass a Bill. Let us make this illegal.

I reiterate that online catfishing is not a trivial issue. It is a very serious matter that has a real and lasting impact on the victim both emotionally and financially. The anonymity the Internet affords cannot be an excuse for deception and harm. I fully agree with the thrust of what the Deputy said. While we have strong legislative measures in place, we must continue to assess whether further steps are needed. I hope this debate will be a stepping stone and starting point. The enforcement of our existing laws is critical and public awareness must remain a priority. Education campaigns, guidance from regulators such as Coimisiún na Meán and vigilance from online platforms are all essential components of the broader strategy. At the same time, personal responsibility is key. Simple precautions, such as verifying online identities, being cautious with personal information and reporting suspicious behaviour can help mitigate risks. Nobody should feel unsafe or deceived when engaging online.

It is important we strike a balance between protecting legitimate anonymity and preventing the exploitation of others. The points made by the Deputy are ones we need to take cognisance of. As legislators, we have a duty to ensure victims of online deception have the protections they need, including that suite of measures the Deputy spoke about, and that those who engage in catfishing are held accountable for their actions. This discussion is an important step in ensuring our laws continue to evolve in response to the challenges of the digital age.

The Deputy is right. Catfishing cannot be allowed or condoned in any shape or form. The people affected are not anonymous. They are people we all know. They are victims and we need to ensure they are protected. I thank the Deputy for bringing this matter to the House. I look forward to working with him and the Department of Justice in ensuring we can enhance whatever suite of measures we need and protect the people we need to. I thank the Deputy.

Dental Services

I wish to discuss the ongoing decline in the dental scheme for medical card holders in County Clare. I have raised this issue time and again. The Irish Dental Association has also raised it and has made repeated calls for the scheme to be overhauled. The association states the scheme does not work either for dentists or patients and that a lot of lip service has been paid to it but nothing is happening.

In November 2021, as a county councillor in Clare, I tabled a motion calling for the then Minister for Health to engage with dentists in Clare to prevent a total collapse of the scheme and to ensure funding was available to boost public dentistry in the county in the coming years. At the time of this motion, there had been a 46% reduction in investment in the dental scheme between 2017 and 2021, according to the Irish Dental Association. At this time, we also saw a reduction in the number of dentists signed up to the dental scheme, resulting in only 16 dentists enrolled in Clare. We were in fear of a total collapse of the scheme.

The decline of the scheme is replicated throughout the State. The number of participating dentists has declined by 50% in the past decade. In June 2024, I submitted a parliamentary question to the Minister after several constituents contacted me to say their dentists were not offering the scheme anymore. I was shocked to find out that 12 dentists had signed up but only eight had submitted claims for reimbursement, which meant realistically we only had eight dentists. The constant crisis in UHL has also had a huge impact on dental patients. Some patients, such as children, require anaesthesia to have teeth extracted, but when UHL enacts its surge capacity, the day ward is filled with patients from accident and emergency and day procedures are cancelled. Of course, there is no dental general anaesthetic service in Ennis.

It is a near certainty that everyone in the House has constituents who are suffering due to the failure of previous Ministers to fix the dental scheme, which includes the Minister of State's constituents. People are being left in pain or, worse still, they have to watch their loved ones suffering. Dentists often detect eating disorders and certain types of cancers, so these could also be going undiagnosed. Tooth decay can have serious medical consequences if left untreated. In addition, people are only entitled to two fillings per year under the scheme, so if they have a problem with another tooth, it may have to be extracted when it could have been saved. This is causing a moral issue for dentists as they are about saving teeth.

There are nice words in the programme for Government, including that there will be new contracts, new recruits and lots of dentists, but no facts or figures. What meaningful, tangible steps will the Minister of State commit to now to address this serious issue and give some sense of reassurance to patients and their families?

I thank the Deputy for the opportunity to address the issue of participation of dentists in the dental treatment services scheme. The scheme provides dental care, free of charge, to medical card holders aged 16 and over. Services are provided by private dentists and clinical dental technicians who hold a contract with the HSE to operate the scheme. Services available annually and on demand include an examination, two fillings, emergency extractions, and a scale and polish. More complex care, such as dentures and a broader range of treatments for patients with additional needs and high-risk patients, is available subject to the approval of the local HSE principal dental surgeon.

To support contractors to provide care under the scheme, an additional €10 million was made available in budget 2022 to increase the preventative care available and increase by 40% to 60% from May 2022 the fees paid to contractors for most treatment items. The HSE advises that while the total number of contractors on the scheme has been reduced from 1,046 as of the end of December 2022 to 813 as of the end of December 2024, the introduction of these measures has improved access to care for patients. In 2024, 227,691 additional treatments were provided nationally under the scheme, with more than 44,208 extra patients treated when compared with 2022. The Minister acknowledges, however, that access issues remain and that complete modernisation of care, the service model and, subsequently, contractual arrangements for adult medical card holders is required. I understand where the Deputy is coming from. There are huge challenges. I see the same in the area where I live.

The vision for this service reform is set out in the national oral health policy. Budget 2025 allocated €2 million for this year, increasing to €4 million in 2026, to continue the implementation of the national oral health policy.

The programme for Government and the HSE’s national service plan for 2025 both contain commitments to implementing the national oral health policy and reforming oral healthcare services for medical card holders. The plan for the first phase of policy implementation, up to the end of 2027, is being finalised by the Department of Health and the HSE, following targeted consultation in quarter 3 of last year. The plan includes reform of services for medical card holders as one of several priority actions. I understand it is a priority.

The policy also highlights the need for strategic workforce planning to ensure a sufficient number of appropriately trained oral healthcare professionals, including dentists, dental hygienists, dental nurses and other auxiliary grades. It is heartening to note we have more registered dentists in Ireland than ever before – 3,778 as of January 2025, which means an additional 129 registered dentists since February 2024. To increase this number further, the Minister supports the creation of additional capacity in higher education, including in oral healthcare. That is so important and I really feel it will make the change. Any investment must be considered by the relevant Department in the context of the ongoing national development plan review, given the significant capital costs involved in expansion.

Substantial modernisation of the service and contractual model, in tandem with increasing workforce capacity, will train and enable more dentists to take contracts to care for medical card holders.

I welcome any news that will help to bring about an increase in the service. The key trends documentation for 2024 mentions that spending on health almost doubled between 2014 and 2023, and this is reflected in the enhanced availability of services throughout the country. Why, then, do we see only half the expected number of dentists participating in the scheme? The number is not reflected in the figures. If we increase the number of dentists in this scheme, it will have to be through contact and talks with the Irish Dental Association, which I do not see mentioned in the Minister of State’s reply. I would like it to happen because the association has been calling this out for a long time.

The Minister of State referred to more money having been invested in 2024, but that is not reflected on the ground. It is not what I was hearing at any of the doors during the local and general election campaigns last year. Every single person we met who needed the services said they were not getting them.

I welcome the commitments. The Minister of State's ministerial predecessors were members of her party and her coalition partner’s party, and their record is nothing short of disgraceful. Therefore, I hope that in her new role, the current Minister of State’s record will be a better one for the affected people.

I thank the Deputy. In all our areas there have been major challenges. I work with families regularly, so I do know the challenges. I have listened to and taken on board the points the Deputy has made. I can assure her that addressing access to dental care, including for adult medical card holders, is a top priority for the Minister and the rest of the Government. A substantial additional investment in oral healthcare services has been made in recent years, but we need to address the issues that arise.

Fundamental reforms are also being progressed through the implementation of the national oral health policy. The policy sets out the vision for the future of oral healthcare services. While it will take several years to bring it to realisation, there will be early and continued emphasis on addressing the current issues.

The fundamental aspiration of the policy is that all Irish people will have their own so-called dental home, whereby they will build a lifelong relationship with a local dental practice or practices of their choosing for continuity of care. That is so important and I agree with it.

The policy has two goals: to provide the supports to enable every individual to achieve their personal best oral health and to improve access to dental care. These are so important. I am confident we can work on this, and we need to deliver on it. I will relay to the Minister my belief that we need to talk to representatives of the Irish Dental Association. That is important. I am not aware of whether meetings have taken place but I will definitely look into it and certainly bring the matter back to the Minister, Deputy Carroll MacNeill. I thank the Deputy for raising this very important Topical Issue.

Water Supply

I am glad to have the opportunity to raise the very serious plight of people in Knight’s Mountain, Knocknagashel and Lyracrumpane, which are beside one another. They have very little water. In fact, their wells are now obsolete because the water is undrinkable. When you pour the water out of them, it is like a cup of coffee. It has gone brown and they just cannot drink it anymore. There are up to 18 houses involved. The cost of the group extension is too prohibitive. In this instance, where the supply line is 4.8 km away, the cost of the overall scheme would be €720,000. This price was given two years ago, so it would be more expensive now. I understand there are up to 18 houses is involved. Each would have to contribute somewhere between €38,000 or €39,000 and €45,000, which is totally prohibitive.

There are two more affected places in Gneevgullia, namely from Knocknaseed to Banard and from Coom over to Banard, where five and seven affected houses, respectively, cannot get a connection because the cost of the group scheme is too prohibitive.

There are also high areas up in Castleisland where the pressure goes down in the summertime, making water scarce. These include Dooneen, Crag, Churchtown and Glounsharoon. These people suffer from very low water pressure every year when water gets scarce later in the summer. All they are asking for is a mile of an extension to where there is an adequate supply coming from the Brosna side. For years, they have been asking for this but they have been left behind.

Will the Minister of State, Deputy O’Sullivan, consider very seriously doing something for these people? Water is a basic human right. We can remember when houses were without water for four, five or six days a few weeks ago, which was terrible, but can you imagine being without water all day every day, week after week? The people at Knight’s Mountain tried to get the group scheme going in 2022 and the price they got at the time was €720,000. Even after the grant, they would have to pay up to €45,000 per house. That is not on at all. We must help the people. Kerry County Council is the local authority that administers the group water schemes. This has to be done to Irish Water’s standards, which require top-standard work. That is insisted upon. The cost is so prohibitive that the Government will have to do something, perhaps helping the people to lay the main themselves. These roads are very quiet and those concerned could work along the sides of the roads themselves. The Government should please do something to help these people to get going and ensure they have water.

I thank Deputy Healy-Rae for raising these two important matters, which we will try to address today.

First, I will outline some of the schemes that are available. I appreciate the Deputy has pointed out what the cost might be per household, but it might be helpful to outline what is available. There are a number of grants available, through the local authorities, under the Department’s rural water programme to support householders in carrying out improvement works to their private water supplies.

The amount of grant funding available to households is as follows. There is 85% of the approved costs for a new well, subject to a maximum grant of €5,000, and the Deputy outlined that there are issues with wells in this area in terms of the water quality that is provided. There is 85% of the approved costs for well rehabilitation works, subject to a maximum grant of €3,000. That is if a grant is well in place already. Then there is 100% of the approved costs for works that are necessary to treat the water to meet the water quality standards set out in the drinking water regulations, subject to a maximum grant of €1,000.

There are also nine individual funding measures under the most recent cycle of the multi-annual water programme, which covers the period 2024-26. Each funding measure is directed at a specific activity - for example, source protection, water treatment, network improvements, etc. Two measures are focused on the provision of safe and secure piped water supply to those households currently without such a supply where it is technically and economically viable to do so. Under the programme, these measures are measure A5 and measure A7.

Measure A5 provides funding support for extensions to existing group water schemes and the development of new stand-alone group water schemes. The measure supports the continued expansion of piped water supplies to those parts of the rural population that cannot be served by public water supplies. The grant funding available is 85% of the cost of necessary and approved works, subject to a maximum of €15,000 per household.

Measure A7 provides funding for community water connections. This measure too supports the continued expansion of piped water supplies to those parts of the rural population reliant on private wells that can be served by the public Uisce Éireann water supplies. The funding provided under this measure enables Uisce Éireann to take in charge a network constructed to an appropriate standard. The amount of grant funding available is 85% of the cost of necessary and approved works subject, again, to a maximum of €15,000 per house connected.

My Department is committed to delivering improvements to water services in areas of rural Ireland where there are no public services. In respect of the public water supply aspect raised by the Deputy, Uisce Éireann has confirmed that Lyracrumpane is a scheme that it is currently upgrading. However, Uisce Éireann outlined that it has not received any notifications of any supply issues in this area. In addition, Uisce Éireann confirmed that Knight's Mountain, Knockariddera, is not currently part of any scheme and there are no plans in place to extend to this area. Both Gneevgullia and Castleisland are part of the central regional Lough Guitane supply, where there is ample capacity. Some of Uisce Éireann's team are currently working on replacing 3 km of water mains from the reservoir in Castleisland to the town as part of its mains rehabilitation programme. However, Uisce Éireann is not aware of any pressure issues on the Castleisland supply.

That may contradict some of what the Deputy says about the issues people are facing in the regions of Kerry he talks about in terms of supply issues and the cost per house. I agree with what he said in his opening statements: basic running water should be a right of any human being and any household. I will absolutely undertake to take back the issues he has raised today. Clearly, Uisce Éireann says that it has no reports of people raising issues in that area, so I urge anyone in the area to contact Uisce Éireann - there is a helpline they can contact - and report any underlying issues they have. We have in our Department a section that deals directly with Uisce Éireann. I will undertake to raise the issues the Deputy has raised here and ensure that he gets an adequate and proper response, especially if he is saying that households will have to fork out in the region of €45,000. That cannot happen. That is not acceptable.

I hear the Minister of State say that Uisce Éireann has not heard anything and knows nothing about this. I did mention to him that it is Kerry County Council that has the responsibility in the first place for group water schemes and to administer those schemes. I am kind of amazed that Kerry County Council has not liaised with Uisce Éireann in this case, but the facts are as I have outlined to the Minister of State very clearly. These people, especially those in Lyracrumpane, applied back in 2022 and they failed to get it going. The Minister of State said there is a grant of up to €15,000, but he never said there is a minimum requirement of having 25 houses. What about the seven, five and 18 houses I have mentioned? There are several others like them. The smaller number must be considered as well, and 18 is almost there in my book, but we cannot have that everywhere.

I am amazed also that Irish Water is not aware of the pressure problems up in the higher areas of Castleisland. I know it is doing works, but that is going a different way. It is going into the town, where there was a massive amount of breaks from Ballymacadam and down through the Main Street in Castleisland. That is dealing with a different issue, but the areas up in Crag have no drop of water for half the summer every year. I am asking the Department to go back and get Kerry County Council to liaise with Irish Water if that makes a difference. However, it is Kerry County Council that is responsible for the group water scheme and its provision and to make it more friendly for the people who need water to do something. This minimum of 26 houses cannot be entertained when five or seven houses and 18 houses do not have any water and where their wells went wrong. These people have done everything possible. They have drilled wells in different places and so on and they do not have drinking water at present. I am asking the Minister of State to do something about this in this Government's time.

I completely appreciate where Deputy Healy-Rae is coming from on this. I reiterate that under the recent review of the rural water programme, the amount per household was increased from €9,000 to €15,000, but I accept that there has to be some degree of flexibility, especially when a smaller number of houses are impacted. That is something that I will relay back to the Department. This is not just an issue in Kerry. There are areas in my area as well, in west Cork, where we have seen pressure issues in particular where there is break after break and we see that Uisce Éireann will replace the next section and then it just moves the problem down the line. What is needed in many of these situations is a substantial overhaul of the water supply. I can tell the Deputy - and this is serious; I am not making light of it - that people in certain parts of Lissavard, in particular, and Rathbarry were happy to see the Healy-Rae vans on site a number of years ago when they were in replacing the pipe network in and around there. The problem was solved and it was fantastic. However, these black spots exist right around west Cork and, obviously, in Kerry. There has to be a programme of replacing these pipes in order that we sort out the water pressure issue. I will take back the Deputy's point about the group water schemes and the fact that where there are smaller groups of houses they seem to be left out of these group water scheme programmes. However, €15,000 is a significant amount per household, but, obviously, if it is an issue where they do not have-----

You would need €45,000. It is no good.

If it is an issue where the necessity is for 25 houses and some areas are being left out, that is something I will undertake to take back to the Department and see if it can be investigated and see if there can be some level of flexibility in these areas of Kerry. I know how frustrating it can be not to have a decent, adequate water supply. Urban areas never have any issue with water supply. I will take the comments back, and I thank the Deputy for raising this again.

I thank the Minister of State. I do appreciate that he will see after west Cork, but I am asking him now, seeing as he is in the position, to see after Knocknagashel, Knight's Mountain and other places in Gneevgullia, and Crag, in Castleisland. I am depending on him to see after those places now for me.

It was the Healy-Raes who saw after us in the end.

Bus Services

I congratulate the Minister of State on his new role and wish him the best in it. Public transport is a key challenge facing the country, but there is a lot of potential there to provide a service that will benefit so many communities across the country, and it is a vital service that we need to invest in and make sure operates properly. Key to any really good, successful public service is reliability. If it is not reliable, it completely undermines the whole system. People and the public have to have trust that a bus will show up when it says it will show up. We have seen the BusConnects programme being rolled out across Dublin and, in particular, I will talk about north Wicklow over recent weeks. This programme has been talked about and promised for a long time. There were quite a number of false starts with it but it was eventually rolled out a number of weeks ago. Unfortunately, when it was rolled out, the provider was not ready for it. GoAhead Ireland was contracted to provide a service under the BusConnects programme, and it was clear that it did not have enough staff or enough capacity to actually roll this programme out.

We had an incredible situation where three, four or five buses in a row were being cancelled on particular routes and there were drivers who did not know where they were meant to be going. People were really frustrated. College kids could not get to college and people were missing interviews. It caused enormous difficulties for people when it should have been a positive addition to the locality. This should have been a positive news story but because Go-Ahead Ireland was not prepared, it completely undermined things and still has not got fully on top of it. I had a meeting with the company. Apparently it did not have enough mechanics, which it is now recruiting. There is a really serious question here about why Go-Ahead Ireland got this service. How was it contracted to provide this service when it is not able to fulfil the most basis terms of service, namely, that a bus shows up when it is timetabled to do so? That is something I would like the Minister of State to examine in his role. If we contract out, those contractors are being paid to do a job and they must be able to do that job. This impacts everybody, but what has been raised with me is the huge problems that are caused for people with disabilities when their buses do not show up.

As I said, Go-Ahead Ireland has been contracted to provide this service. I understand a new tender has gone out and I think the company is also to get the new contract. Why is that and how is the Government going to be sure the company is going to be able to fulfil that? Dublin Bus provided the service on many of these routes previously. It was in a much better position to provide this service and it is problematic when we see this privatisation, especially when the private operators are not able to provide the service. I want to ask the Minister of State about this because I have been told a number of other routes are going to be privatised. They are going to be taken from Dublin Bus and given to other operators. One of those routes is in west Wicklow in my constituency: the 65 that goes from Ballymore Eustace through Blessington into Dublin. Can the Minister of State confirm that the 65 route is going to be privatised and can he explain why when we see so many failures with the current privatisation of the system?

I thank Deputy Whitmore for raising this very important matter. I concur completely that the biggest need is for bus services to be reliable and on time. We share the belief that should not just be an aspiration but a reality for the consumer, the travelling public. I thank the Deputy and appreciate the issues she has outlined in her contribution. I commit to bringing the issues she has raised back to the Department. I have not got all the answers for her this morning as I am taking this on behalf of the Minister, Deputy O'Brien.

I clarify at the beginning that the Minister for Transport has responsibility for policy and overall funding in relation to public transport, but neither the Minister nor his officials are involved in the day-to-day operation of public transport services. The NTA has statutory responsibility for securing the provision of public passenger transport services nationally and works with the public transport operators that deliver the services and have responsibility for day-to-day operational matters. That said, I reassure the Deputy that, as outlined in the programme for Government, Securing Ireland’s Future, the Government is strongly committed to enhancing transportation networks and infrastructure development and public transport plays a key role in the delivery of this goal. To support this objective, under budget 2025 the Department of Transport secured €658.442 million of funding for PSO and TFI Local Link services. This represents an increase from €613.813 million in 2024. This package includes funding for the continuation of the various fare initiatives, such as the young adult card and the 90-minute fare until the end of 2025. Funding has also been provided to extend free child fares on PSO services to include those aged five to eight years old and to support the roll-out of new and enhanced bus and rail services under programmes such as BusConnects and Connecting Ireland.

The Deputy is right when she says that we can have all those wonderful measures but if the service is not reliable and there is an issue with buses not being on time or not turning up, all of that counts for nothing. I concur as a Member who lives in an urban constituency and understands the importance of the issues the Deputy is speaking of. The Deputy is right and I will bring that back this afternoon.

BusConnects is a transformative programme of investment in the bus system to provide better bus services across our cities. It is the largest investment in the bus system in the history of the State and is managed by the NTA. The aim of the network is to improve the existing Transport for Ireland system through enhanced services with high-frequency spines and new orbital and radial routes. Phase 6a involves the E-spine of the Bus Connects network redesign project. It was launched on 26 January 2025 and includes the introduction of two 24-hour spines - routes E1 and E2 - which serve areas including Bray, the city centre, Ballymun and Santry. It also provides new local and Xpress routes including L1, L2, L3, L12, L14, L15, L26, L27, X1 and X2 serving Greystones, Newcastle, Kilternan, Blackrock and more. The Bray to city centre core bus corridor will support integrated sustainable transport usage through infrastructure improvements for active travel and the provision of enhanced bus priority measures for all services that will use the corridor. The aim of these works is to provide improved bus, cycling and walking infrastructure on this key access corridor in the Dublin region, which will enable and deliver efficient, safe and integrated sustainable transport movement along the corridor. The core bus corridor scheme is a key measure that delivers on commitments within the National Development Plan 2021-2030, the Greater Dublin Area Transport Strategy 2022-2042, the Climate Action Plan and the National Planning Framework 2040.

I understand the Department of Transport is engaging with the NTA regarding recent issues concerning particular bus services that are, as outlined by Deputy Whitmore, operated by Go-Ahead Ireland across some of its greater Dublin area routes. I am advised these issues are linked to fleet reliability issues across its network of services in Dublin due to a shortfall of mechanics. As the Deputy rightly said, the company has advertised for this role. This has had a knock-on impact on the routes launched in the Bray and Greystones area on 26 January as part of phase 6a of the BusConnects network redesign programme. The NTA will continue to monitor the situation closely. It is receiving daily reports from Go-Ahead Ireland on service availability by route. I have been advised the latest reports indicate a significant improvement in the situation. I will be interested to hear the Deputy's reply on that. I reassure her that all of us - the Department of Transport, the NTA and the public transport operators - must work to ensure the customer has a reliable service, as she has outlined, and the resources will meet passenger demand. I thank the Deputy for raising the matter.

I thank the Minister of State. On reliability and improvements, there have been some improvements, but when we are still missing services that is going to hugely impact on the people who require that particular bus. For example, the bus from Newcastle has been frequently dropped. If there are improvements in say, the L3 in Delgany, that is not going to make any difference to the person in Newcastle who needs to get to work. It cannot be the case that there are slight improvements. We must see reliability across the whole system. Every bus that is due must turn up on time when it is meant to turn up and where it is meant to turn up.

I raise also the Xpress services. In Greystones we had the 84X Xpress service. It was a very good service that got people from Greystones into town in good time. It was run by Dublin Bus and was reliable. Under the BusConnects programme this is now being covered by the X1 and X2. There are a couple of problems with this. It now takes perhaps half an hour longer for the Xpress service to get to where it needs to go because of the changes, but as well as that the NTA has dropped a number of daytime services so it is now only a rush-hour service. My message to the Minister of State is this: if it is not broken, please do not fix it. The 84X was an excellent service that everyone appreciated. The service should have been expanded rather than being reduced and being made take longer. It is incredible that under the “transformative” BusConnects programme, as the Minister of State called it in his reply, transformation means Xpress services are taking 20 to 30 minutes longer than they did. That makes no sense. I ask the Minister of State whether more X1 and X2 services can be provided during the day to equate to what people had prior to the BusConnects roll-out and whether the 84X route can be brought back because it worked very well, unlike this expanded route.

I thank Deputy Whitmore again for her contribution and for bringing the matter to the House. I assure her I fully recognise that transport connectivity is hugely important for the people who live, work and study in the areas she has mentioned and across urban and rural areas. It is vital and key to revitalising our villages, towns and urban centres.

I accept the challenges we have heard this morning and I will work with the Deputy to bring the issues she has raised back to the Department. I fully agree with the Deputy that reliability is critical. That is the end of the discussion; it has to be.

By expanding the public transport network and increasing service levels, as outlined in policies like Connecting Ireland and BusConnects, and as committed to in the programme for Government, the Government will aim to achieve with the providers more balanced regional development and greater connectivity for all public transport users. I can assure Deputy Whitmore that I will take the points she has made with regard to the 84X, X1 and X2 bus services and bring them back to the Department, which I hope will liaise with the providers and the NTA.

BusConnects has already achieved significant success in transforming Dublin's public transport network. In the latest progress report, published in the summer, comparisons were made between network redesign phases 1 to 5a before launch, from quarter 4 of 2019, and after launch, from 2023. The programme has led to a substantial increase in service levels. Customer satisfaction research into phases 1 to 4 of the network redesign project shows an 80% level of user satisfaction. There is, however, a piece that we need to get right. I concur with Deputy Whitmore in that regard. I can reassure her that the NTA and the Department of Transport will continue to work closely with the operators to enhance the punctuality and reliability of public transport services, both on existing routes and in the new services which continue to be rolled out.

As I mentioned earlier, I have been advised that the NTA is liaising and working closely with Go-Ahead Ireland to improve service delivery on the impacted routes and that improvements have already taken place. Further, through initiatives such as the implementation of new ticketing technologies, we are taking steps to enhance capacity and improve the overall transport experience for members. On behalf of the Minister, Deputy O'Brien, I again thank Deputy Whitmore for raising these matters this morning. I assure her that I will bring her concerns back. It is important that we listen, hear and engage.

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