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Joint Committee on Health díospóireacht -
Wednesday, 29 Mar 2023

Implementation of Sláintecare Reforms: Department of Health and HSE

The purpose of today's meeting is a discussion with representatives of the Department of Health and the HSE on the implementation of Sláintecare reforms. To commence the committee's consideration of the matter, I am pleased to welcome Mr. Robert Watt, Secretary General; Mr. Derek Tierney, assistant secretary; Ms Rachel Kenna, chief nursing officer; and Ms Sarah Treleaven, principal officer, Department of Health; and Mr. Bernard Gloster, chief executive officer; Ms Anne Marie Hoey, national director, human resources; Dr. Colm Henry, chief clinical officer; Mr. Stephen Mulvany, chief financial officer; Mr. Fran Thompson, chief information officer; Mr. Liam Woods, national director, regional health area, RHA, implementation; and Ms Mary Day, national director, acute operations, Health Service Executive, HSE. All those present in the committee room are asked to exercise personal responsibility to protect themselves and others from the risk of contracting Covid-19.

Witnesses are reminded of the long-standing parliamentary practice that they should not criticise or make charges against a person or entity either by name or in such a way as to make him, her or it identifiable or otherwise engage in speech that might be regarded as damaging to the good name of the person or entity. Therefore, if their statements are potentially defamatory in respect of an identifiable person or entity, they will directed to discontinue their remarks. It is imperative that witnesses comply with any such direction.

Members are reminded of the long-standing parliamentary practice to the effect that they should not comment on, criticise or make charges against a person outside the Houses or an official either by name or in such a way as to make him or her identifiable.

Members are also reminded of the constitutional requirement that they must be physically present within the confines of the Leinster House complex to participate in public meetings. I will not permit a member to participate if he or she is not adhering to this constitutional requirement. Any member who attempts to participate from outside the precincts of Leinster House will be asked to leave the meeting. Members participating via Microsoft Teams are asked, prior to making their contribution, to confirm they are doing so from within the Leinster House complex.

I invite Mr. Watt to make his opening remarks on behalf of the Department of Health.

Mr. Robert Watt

I thank the Chairperson and members for the invitation to attend this meeting of the joint committee. As the Chairperson indicated, I am joined by my colleagues, Ms Treleaven, Ms McKenna and Mr. Tierney, as well as Ms Grace O'Regan and Mr. Bob Paterson.

We continue to make significant progress in transforming how we deliver health services in Ireland. We have taken measures that are having an immediate impact on the lives of patients and citizens, as well as working to deliver the foundational long-term change that is required in the health system. Critically, we have embedded Sláintecare reform across the Department of Health with the development of our programme board governance, whereby responsibility for implementation of key reform measures is now shared with our management team in the Department and our colleagues in the HSE's executive management team.

Yesterday, the Minister, Deputy Stephen Donnelly, published the Sláintecare Progress Report 2022 and the Sláintecare 2023 Action Plan, copies of which have been shared with members. The progress report sets out progress made in the Sláintecare implementation strategy and action plan. It includes a number of major milestones, a few of which I will highlight. Significant progress was made in establishing the necessary infrastructure to orientate care towards the provision of more services in the community. This is something we have discussed at previous meetings of the committee. Critical care capacity at the end of last year comprised 323 beds, which was a 25% increase over the level in 2020. Acute bed capacity has been increased by almost 1,000 beds since January 2020. At the end of December last year, there were in excess of 17,000 more staff working in our health service than there were in January 2020. They include additional nurses, health and social care professionals, doctors, dentists and associated colleagues. Expansion in eligibility, which is a fundamental element of Sláintecare in moving to a more affordable system for citizens, includes the highly successful introduction of a free contraception scheme, which was launched in September by the Minister and since expanded and, more recently, the abolition of inpatient charges.

The implementation of regional health areas, RHAs, is a significant reform of our health and social care services. We discussed this on the previous occasion, with members commenting that it is probably one of the most significant reforms ever undertaken in the public service. We need to manage this change carefully by phasing and implementing it in an appropriate way. I am pleased to advise that the RHA implementation plan has been shared with the Minister for his consideration. The draft was prepared by the Department and the HSE and has benefited from direct input from the new HSE CEO, Mr. Gloster, who will give his views on it presently.

At their core, RHAs will be the delivery units for most of the health and social care services provided throughout Ireland. They will be the key structures enabled to plan, fund, manage and deliver integrated care for people in their region. RHAs will be responsible for understanding the needs of the populations they serve and the delivery of effective services in response. Consistent with this, RHAs will have appropriate authority and control over key resources. The planned realignment of hospital groups and community healthcare organisations, CHOs, to the RHA geographies will be a priority action and has begun. This will provide a base from which to align the leadership and its wider teams. The new geographic teams will work to integrate care around patients and build clinical networks to support integrated services. RHAs are a means to deliver integrated care for patients that is planned and funded in line with local health needs. Of course, as we are all aware, they are not a panacea for all the challenges facing the system. They are, however, a necessary step towards providing better care for patients and more integration across the different elements of the health system.

In line with RHAs providing more integrated care for people at a regional level, the enhanced community care, ECC, programme of reform represents a population-based approach to the expansion of primary and community care at a more local level. Importantly, its integration with the acute hospital sector means it will provide health services closer to people's homes and reduce pressure on acute hospitals. It is expected that all community health networks and community support teams will be established and fully operationalised by the end of this year. Members may have seen the publication last week of the second report of the GP chronic disease management treatment programme in general practice, which focuses on the first two years of implementation, from 2021 to the beginning of 2022. This report showed that 91% of patients with chronic disease in the programme were not attending hospital for the ongoing management of their chronic condition, which is now fully and routinely managed within primary care. Our colleagues in the HSE have projected that the impacts of these networks and teams over a full year will enable between 16,000 and 21,000 emergency department avoidances, which is very significant in the context of the challenges facing the acute system.

The new public-only consultant contract, POCC, was introduced on 8 March. The contract, which will only permit holders to engage in public care within the public hospital system, is central to the delivery of the goal of universal, single-tier healthcare in Ireland. All new contractual offers made to consultants from that date will be on the basis of the new contract. All existing consultants are being invited to transition to the new contract.

The publication yesterday of the action plan for 2023 marks the final year of the strategy and action plan for 2021 to 2023. We are now looking to the future and to what the next strategy will look like, building on the success to date. We aim to develop a multi-annual approach this year and would very much welcome input from the committee into that process. This year will be another critical year for Sláintecare implementation. My team and myself, together with our colleagues in the HSE, are focused on delivering our key objectives and moving closer to the vision of Sláintecare to improve health and social care services for the people of Ireland. I am happy to take questions from members.

I thank Mr. Watt. I invite Mr. Gloster to make his opening remarks.

Mr. Bernard Gloster

I thank the Chairman and members of the committee for the invitation to meet with them today and to join with the Secretary General and Department of Health colleagues to discuss Sláintecare progress. The committee heard in detail from me at the meeting on 22 March about my priorities, having taken up the role of CEO of the HSE on 6 March. That appearance, together with my detailed opening statement on that occasion being taken as read, means my opening remarks today will be brief and focus on a few priority themes.

I am joined by colleagues from across the leadership of the HSE, who are involved in the many programmes of work that have been going on as part of the Sláintecare and programme for Government agendas in recent times. They are Mr. Fran Thompson, chief information officer; Ms Mary Day, national director of acute operations; Dr. Colm Henry, chief clinical officer; Ms Anne Marie Hoey, national director of HR; and Mr. Liam Woods, national director with specific responsibility for RHA implementation. I am also joined by Mr. Stephen Mulvany, chief financial officer and previous interim CEO, who is assisting me in the early transition of the extensive portfolio of work being handed over to me. In his presence, I restate the thanks I expressed during my appearance at the committee last week for his work during his time as interim CEO and the extensive efforts he made over one of the most challenging periods for the health service.

The committee has been briefed by the HSE and departmental officials on the various programmes of work. A total of 11 projects of work across two priority programmes are under way, each requiring detailed and careful attention. In this context, the guiding framework is contained in the Sláintecare 2023 Action Plan, as referenced by the Secretary General. I will list some aspects of key focus under the plan to which I will be giving significant attention as CEO over the coming months.

One area of key focus is the ECC programme. By the end of 2023, the HSE will move to evidence of both the operational effectiveness and, more importantly, the impact of the 96 community healthcare networks and the 60 specialist teams for both chronic disease and older persons. The total ECC programme has received substantial investment, with some 2,400 new posts created since its commencement. As we progress towards a long-term ambition of moving away from an acute-centric service, we will have to ensure this investment is giving the maximum benefit to the public. Activity under the ECC programme must be directly connected to improved access to primary care services. Outcomes under the programme must be directly connected to hospital avoidance or timely discharge. The impact should be visible in 2023 and showing an identifiable nationwide benefit by the end of 2024. With the agreement of the committee, it is my intention to give a detailed presentation and insight into this work at the next scheduled Sláintecare session.

Subject to further approval, the RHA system will commence operation in 2024 and will, over that year, transition to a new structure with a single line of authority and accountability for services in the defined geographic areas. Parallel to the recruitment of six RHA CEOs, reporting directly to me, will be the final submission by the HSE on the proposals for both a revised and redefined HSE centre, together with the internal workings of the RHA system. Apart from some minor adjustments and the recruitment of six RHA CEOs, which is anticipated to happen later in 2023, it is my intention to reorganise the centre and populate the RHA system within the existing headcount of the HSE.

The implementation of the POCC is a matter for the HSE and its funded entities. I have requested proposals on an early international campaign to actively promote vacant and new consultant posts in Ireland, with extensive emphasis on the availability of many of the attractive components of the new contract. I expect to have proposals to the Department on this in late April.

The waiting list action plan for 2023 is receiving internal priority. A revised, scaled-up operation of the leadership and governance of it will be evident in the coming weeks.

Our teams will continue to work in partnership with the Department of Health on a new digital health strategy, the elective hospital programme, the Sláintecare innovation fund, workforce planning, eligibility expansion and healthy living. It is important to recognise that we are pursuing major reforms and changes in a continuous and incremental way while at the same time operationally managing in an extraordinarily complex and demanding environment. Maintaining a focus on the needs of the public today and for the future is a careful balance. I am confident that the HSE, working with the Department and with the support of Government, will continue to achieve that balance.

I thank Mr. Gloster. On behalf of the committee, I wish to be associated with his remarks about Mr. Stephen Mulvany. I thank everyone for co-operating with and supporting the work of this committee. The first speaker for Fine Gael is Deputy Durkan.

I welcome the witnesses and wish to be associated with the remarks made by the Cathaoirleach. I will try to deal with the recurring fundamental issues that have dogged the health services for the past number of years. There are underlying reasons but that does not mean that we must not try to tackle them in the shortest possible time.

On the main issue of waiting lists and capacity in hospitals in general and in accident and emergency units all over the country, and the absence of problems in some hospitals and accident and emergency units, to what extent have the fundamentals that arise on a yearly basis and particularly culminate in the creation of a winter plan to deal with them but not before alarms bells have rung been examined? For both employees in the health services and patients who await attention, confidence in the system has been triggered at that stage and not in a positive way. Is there now the ability to put in place whatever is necessary to contain the issues that repeatedly occur? I do not want to repeat the list of issues because we all know what they are in terms of access, capacity and accident and emergency units. My question is for Mr. Gloster and Mr. Watt.

Mr. Robert Watt

The Deputy has mentioned two broad issues - unscheduled care and scheduled care - in terms of the waiting lists. On unscheduled care, we had a very difficult situation at the beginning of the year, which reflected a large increase in attendance for a variety of reasons. For example, longer-term demographic changes and the incidence of significant respiratory viruses. Dr. Henry can give more detail on the numbers involved. It was a very challenging situation for the health system. A number of initiatives were put in quickly by our colleagues in the HSE under the direction of the Minister for Health. The initiatives stabilised the situation quickly. A variety of changes were made in terms of patient flow, discharges, accessing private beds, weekend working and so on.

Unfortunately, we are again back at a situation of having to deal with too many people at various stages. In particular, early in the week on Mondays and Tuesdays, there far too many people who must wait in accident and emergency units. Nobody is satisfied with that because we know that is a very difficult situation for people and their families, and it has an impact on patient outcomes. We have undertaken a review of lessons learned from that period, and both my Department and the HSE will act on those recommendations.

We need to get away from a notion of a winter plan and have, in effect, an overall capacity and reform plan, which deals with the reality of this situation because it is not winter. We are in spring now and this week, unfortunately, too many people are waiting on trolleys, particularly early in the week. There are a variety of different issues that we need to address around capacity, work reform, patient flow and particularly the question of the delayed discharge of patients. There are way too many people who have been treated in hospital and then need to be discharged back into the community or their home, or to an appropriate facility. Managing that integrated piece is challenging. I am sure that Mr. Gloster and his team will have further things to say on that.

Is it recognised that the recurrence of similar issues year after year is likely to demoralise the people who work in the health services in general and, possibly, dissuade people from working in the health services?

Mr. Robert Watt

Yes.

Recruitment and retention is now a serious issue. Can this matter be mastered?

Mr. Robert Watt

There is no doubt that people would feel under enormous strain and stress when accident and emergency units are overcrowded. Obviously situations where front-line staff who have to deal with the reality of very sick people arriving, and are not able to treat them the way they would like, has a very detrimental effect on such staff. Colleagues in the HSE are closer than myself to the situation but I experienced it myself during that period when I spoke to people in some of the hospitals and know it is a very difficult situation. I have no doubt that the challenges within the health system have an impact on our ability to recruit and retain staff. Surveys have been undertaken, on which Ms Anne Marie Hoey, national director of human resources in the HSE, can elaborate. We have data that shows that people feel burned out and fatigued or find the working conditions very stressful. The challenges we face of retaining staff and problems within the public system are not unique to Ireland. Health systems across the developed world are experiencing the same challenges for a variety of reasons, which are mostly linked to the heavy incidence of respiratory viruses this winter but also the demographic change that we are seeing in the developed world.

Is there not a danger that we seem to concentrate on micromanaging the situation, which emerges whenever an obstacle springs up and bites us?

Mr. Robert Watt

Yes.

That to my mind, in the absence of macro management, will prevent or attempt to prevent some of these emergencies from appearing on the skyline.

Mr. Robert Watt

There is a strategic focus on all the fundamental issues of capacity and reform, and ensuring improved patient flow. Of course, when a crisis hits then it must be managed, which means there is an element of micromanaging the emergency. The Deputy is correct that there is always a danger within any system that is under constant pressure that the people who are in the trenches so much do not have an opportunity to stand up and see the horizon. I do not think that is the case with Sláintecare delivery. In the reforms we are putting in place we are addressing the immediate needs of large numbers of people within our system who are looking for treatment, while at the same time building resilience and putting in place longer lasting reforms that increase capacity.

The Deputy has identified a critical problem within any system in terms of the numbers of people who use the system every year. Every week accident and emergency units have, on average, 28,000 presentations and more than 7,000 admissions. In that component alone there is a large demand but Mr. Gloster and his team must keep the system going and improve it while putting in place longer-term strategic changes, which will in the future deliver better outcomes.

Is the implementation of Sláintecare sufficient in terms of catching up and implementation in general to ensure all parties to it are confident that we are going in the right direction and at the speed required?

Mr. Robert Watt

Yes, I am absolutely convinced, since we have re-engaged with Sláintecare, particularly post Covid. I have been in this job two years and 90% of my first year was taken up with Covid and it was similar for my colleagues in the HSE so there were slippages over that period. Covid affected us for the best part of three years so there were slippages. We have, particularly over the past year, galvanised the teams around delivering. Members may not have had an opportunity to read the report in detail yet. I believe that some of the things that both myself and Mr. Gloster have set out in the report do show very significant reform and change, which, in my view, is unprecedented. Can we move faster and be more ambitious? Yes, we absolutely can. Do we accept that there are challenges with implementation? Absolutely. Are we satisfied with every initiative and reform? No, we are not.

That is why we are redoubling our efforts to accelerate that.

Will we be able to avoid the issues which have dogged us in recent years, such as those in respect of emergencies, access, accident and emergency in particular regions in the south west, and so on? I do not want to go into the details again but one size should fit all. If the service is available and this of a high standard, it also needs to apply throughout the regions and everywhere, because if there is one weak link in the system, it will show up very soon.

Mr. Robert Watt

There are differences in performance by hospital. That can be a function of external factors impacting on particular hospitals or it can be a function of different levels of investment, staffing levels or capacity.

It is quite striking when going to some of the newer hospitals and looking at the facilities, compared with the older estate we have. There is a very significant contrast between the experience of patients and the working conditions for staff. We do not have a uniform approach, to reply to the Deputy. The focus is always on how to improve the services and infrastructure up to the best we can have. It is inevitable in a system that there are going to be variations in performance and experience. We obviously have uniform standards, approaches and policies but the implementation and the reality on the ground can differ depending on the area. We are, however-----

Does everybody within the service know what is expected of them at the present time in addressing the salient issues that have again appeared and reappeared over recent years and is everybody aware of the necessity to implement a particular, specific programme to avoid those kinds of things re-occurring? I note our witnesses mentioned two emergencies. Of course, emergencies will recur, but it is the speed with which we react to those emergencies which will reassure the public and the staff within the said health services.

Mr. Robert Watt

It is fair to say the vast majority of people within the health system are seized of the need to change, reform and deliver because they are the people who see the consequences of us not delivering. We cannot say that for everybody and it would be foolish and naive for me to suggest that everybody is as motivated as the next person but, clearly, there is a fairly significant appetite for change. The system has demonstrated that during the Covid-19 period, during the winter and with the reaction we had, for example, to the weekend working, when we encouraged and asked people to come in again on Saturday and Sunday and give more of their time after a busy week. The system did show fairly significant agility and commitment to treat and discharge people to try to improve the situation. I would say a fairly definitive “Yes” to the Deputy’s question.

I thank the Chair.

Does Mr. Gloster wish to add to any of those comments?

Mr. Bernard Gloster

Yes. I believe I dealt with many of the comments in the past week with Deputy Durkan, but in answer to the question as to whether we are more prepared to respond more quickly to the challenge, the point I made to the Deputy in the past week was that we have 15 key people across the country who manage both acute hospitals and community services. From next week those 15 people will be in one place as part of the key decision-making processes of the HSE. They are in no doubt as to what is required. They are under pressure and there is no doubting that being the case also.

I completely agree with the Secretary General, where I made the point in the past week that we are long past the benefit of winter plans. We have to focus now on all-year round capacity. We have to balance the need to make changes, reform and progress, and to give time to that. We, however, have to respond to the needs of people today. That means there are certain things we may not be able to do that we would like to do, and we will have to concentrate on things like emergency department, ED, presentations and how we can avoid them; ED process flow and how people get in and out of the hospital system; and delayed transfers of care. If we did not have delayed transfers of care in Irish hospitals this morning, we would not have anybody on a trolley. That is as much a process issue as it is a resourcing one and there are two sides to that coin.

The focus, therefore, is very much on that and on the learning from the recent very extensive demands over the winter period. That learning is there and there is nothing new in it. To be clear, all that was known previously, but ED presentations are increasing. I will not go back over the analysis as to why that is as I am sure the Deputy has heard that many times. They are increasing and we have to accept the reality that they are increasing. We have to respond to them in a more consistent way than we have been doing previously, despite the fact that everybody is working exceptionally hard.

All the witnesses are very welcome and I thank them for their presentations.

The reality in respect of Sláintecare is that we are in year six and, notwithstanding two very difficult years for the health service with Covid-19, we are still very much behind where we should be at this stage. In that regard, I very much want to know why the Department has been so late in producing some of the progress reports. We received the previous implementation report in December 2021 and then, just yesterday, two reports arrived. Why, I ask Mr. Watt, are we or has the Department been so late in producing the progress report and the action plan for 2023?

Mr. Robert Watt

I thank the Deputy for her question. This is the end of March so that is three months, so I do not know if that is late, being three months after the end of the year.

The previous progress report came to us in December 2021, so the Department is at least three months late.

Mr. Robert Watt

The Minister brought the report to the Government and we published the report yesterday in respect of the year past, which was three months after the end of the year. We set out a quite detailed report and I am quite happy to consider a more timely publication or information or whatever members would like to see.

The Department produces a great deal of material in respect of progress reports, minutes of meetings, parliamentary questions, representations and presentations, such as at this committee where the Deputy’s colleagues are present, which is a great deal-----

I ask Mr Watt then about another report specifically in respect of regional health areas, RHAs. We were promised the RHA implementation report in the fourth quarter of the year past and we have not received that yet. We hear it has gone to the Minister. Why has the Department been so late in producing that report?

Mr. Robert Watt

The report is now being given political consideration, so our colleagues in the Department and in the HSE are working through it. Obviously, with the new HSE CEO coming in, we wanted an opportunity for Mr. Gloster to embrace and be happy with the changes and to give his input into it. That is very important.

This report was due at the end of the past year.

Mr. Robert Watt

It was due and has now been set out in detail to the Minister. He is now considering it and intends to bring it to his colleagues.

When does Mr. Watt expect the report to be published?

Mr. Robert Watt

The Minister will reflect on it and will give us his thoughts and we will then bring it to the Government at the end of April, which I believe is the timeframe for that. The Government will then decide what to do with it because it is ultimately the Government's prerogative.

So the report will be four months late then, at a minimum.

Mr. Robert Watt

Yes. That is January, February, March and April, so four months.

It is problematic if the Department is not on top of this and producing the reports when they are promised.

I commend everybody who was involved in the enhanced community care initiative. The results from that have been very positive. It sets out the clear way forward in respect of a key element of Sláintecare, which is switching activity away from the acute hospital sector to the community.

I want to discuss some of the key enablers in respect of the implementation of Sláintecare and, specifically, the RHAs. One of those big ticket items is e-health. We had a committee meeting in January where I believe we were all very taken aback at the very serious lack of progress in e-health. If we are going to move forward in respect of RHAs, that has to be data-driven and, in particular, the population-based resource allocation element of that has to be data-driven, which is so important. We cannot do that if we do not have the data.

In addition, we know the absence of e-health generally and a digitalised system is very much slowing down the system and is also costing the system money. Our committee dug around a bit in that regard, so to speak.

At a January meeting we discovered that the block had been put on e-health in 2018 by the then Department of Public Expenditure and Reform. I do not know if Mr. Watt had a direct role in that, but we have requested the letter to the HSE blocking e-health and the reasons for that. We were told the HSE was advised to wait until the children's hospital was built and that it had a few years' experience with the digitalised system. Incredible advice was given. It is very hard to understand that. Will Mr. Watt explain the current status of the e-health programme? When can we expect to see significant progress on that, given its importance?

Mr. Robert Watt

The Deputy is referring one element of e-health, namely, patient records. E-health encompasses many different aspects. The last time we were before the committee, we agreed that we share the frustration that we need to do better when it comes to data sharing, patient records and e-solutions. During Covid, there was some progress. We managed to leverage the system quickly in new applications which can lead to improved outcomes and services for patients. We accept that we and the HSE need to do better and we are absolutely at one with that. A new strategy is being developed. There are issues around capacity, primarily personnel. There are issues around culture. Perhaps Mr. Thompson or Mr. Tierney might want to give an update on-----

The reason we were told it was blocked in 2018 was because there are issues around capacity. What steps have been taken since 2018 to deal with those capacity issues?

Mr. Robert Watt

When the Deputy refers to something being blocked, is she referring to patient records?

Yes. It is a key element of the e-health programme.

Mr. Robert Watt

I do not think it was blocked. At the time, there was not support for the implementation of a national patient record in one go. It was decided that a more gradual incremental approach would de-risk the project, we would establish new units and there would be interoperability between the different elements. I do not think it is fair to say it was blocked. Rather, a decision was made not to go ahead with the national approach, given our legitimate concerns around large-scale IT projects and the history of overruns, delays and non-delivery. Mr. Thompson will probably know what the indicative cost was at the time. An eye-watering number was suggested.

The figure was something like €850 million over a ten-year period.

Mr. Robert Watt

It was a significant investment. It was not blocked. It was implemented in a different way. Mr. Thompson or Mr. Tierney may wish to add to that.

Mr. Derek Tierney

On what has changed since 2018, we have trebled our investment in e-health, capital investment and revenue investment to a total of €345 million. That excludes €160 million used for ordinary subscription licences, telephony and mobile phones. We have trebled the number of staff working in the ICT area of the health service from a base of 365 in 2019 to more than 850 in 2023. If we look back at the 2018 Sláintecare implementation strategy, it stated there were three key priorities to progress. The first was to deploy EHR in the children's hospital before a broader and wider acute roll-out. The second was to understand the design requirement for community-based systems. The third was to implement and widen the national maternity system. We can report today that we are deploying EHR in the children's hospital. There are lots of-----

We are aware of those details.

Mr. Derek Tierney

Let me finish. The Deputy asked the question.

Mr. Tierney is telling us something we have been told already. I want to ask the HSE for its perspective on this. We got a very different view of this in January.

Mr. Fran Thompson

We received the letter giving us permission to implement EHR in the children's hospital, which we started. We received no other sanctions or permissions. We did not start those. One of the things we have learned along the way is that an incremental implementation is, as the Secretary General said, a much less risky approach. We have spoken to other countries and that is the approach a lot of them have taken. In a lot of other countries, the focus is less on national implementation and more around regional implementation, bringing data together and using a shared care record. In the past two or three weeks, we have received approval to start a procurement process on a shared care record following the submission of the business case.

That is a welcome development, however late in the day. The phrase "less risky" also refers to less effective, if we want a national system. There have been considerable delays in that regard.

I want to raise the issue of integrated workforce planning, which only seems to have come on the agenda in very recent times in the health service, even though it has been raised by the committee on numerous occasions. Regarding the requirement for integrated workforce planning, rather than just doctors, there are obviously implications in respect of the enhanced community care programme and having a complete range of healthcare workers available to implement that in full. Equally, regarding the implementation of the consultant contract, having other healthcare workers to enable the work of additional consultants is an issue. Will Mr. Gloster or Mr. Watt speak to us about that and what is being done?

Mr. Bernard Gloster

There is an acceptance of integrated planning for the workforce, rather than the standard recruitment activities year on year. At the previous meeting, we discussed future resourcing needs. It involves quite extensive work. Ms Hoey can talk to the detail of it. Quite extensive work has been done by the HSE and the Department, along with the Department of Further and Higher Education, Research, Innovation and Science, on projections around many of the different disciplines growing training places, not just in medicine but also nursing, as well as addressing increasing demand for allied health professionals in the three core therapies, namely, physiotherapy, occupational therapy and speech and language therapy.

The Department of Further and Higher Education, Research, Innovation and Science this week discussed at the Cabinet committee on health the approach to building that up incrementally and building on the number of places available over the next couple of years. That will obviously go to the Estimates process this year and so on.

On the HSE operational end of integrated workforce planning, we are trying to look to the future in terms of the number involved and are trying to predict what is required against the available graduate base. We are targeting our efforts against that rather than trying to recruit what we know is not there.

I wish to ask about the expertise within the Department. There did not seem to be a function in terms of workforce planning for some time. Has the Department developed a function and what expertise does it have? For example, has anyone been seconded from the Central Statistics Office, CSO? Who is doing the integrated workforce planning?

Mr. Robert Watt

We have a team of people in the Department focused on this. They work with our colleagues in the HSE and are backed by people from the Irish Government Economic and Evaluation Service, IGEES, some of whom are from the CSO. There is now a very strong data-driven approach and a significant piece of consultancy work is being undertaken to look at this.

Over recent years, we have had the largest net increase in the number of people recruited in the health system. We are also focusing on training. We have increased the number of medical and nursing places. We are now looking at accelerating the expansion of undergraduate training opportunities across all of the different disciplines, including pharmacy, dentistry, physiotherapy, speech and language therapy, medicine, nursing and so on. The Minister, Deputy Harris, will, it is hoped, make an announcement in respect of that. There is significant change in planning. There is expansion but also improvement as well as looking to the future. As we know, there are significant challenges.

Does Mr. Watt have a written report on that which he could forward to us?

Mr. Robert Watt

We can set out-----

I would like to hear about the global figures the Department is working with.

Mr. Robert Watt

I thought we sent something, but I can check.

Mr. Derek Tierney

I will add to Mr. Thompson's update. We are actively progressing two or three other things in parallel. One of these is strengthening cyber resilience. The attack showed where the weaknesses are. As part of the deployment of any patient record system we have to make sure the foundation is secure. Significant investment is going into that.

We are also progressing the health information Bill, which will bring clarity about who is holding information and how it needs to be shared to support patient safety. We continue to roll out individual health identifiers right across the system, including personal public service numbers, PPSNs.

They are all important components of any health programme.

This is a very significant issue and different views are coming from the two agencies. I suggest we have a special session on this sometime soon. It is such an important issue and there seems to be conflict in the information we are getting.

Good morning to all our witnesses. I apologise for not being here for their opening statements. I was speaking in the Chamber. I ask that this committee be afforded a briefing on the RHAs as soon as it is appropriate. We have had two constructive meetings. I was impressed with Mr. Gloster's contribution last week and the direction of travel in which he sees RHAs going. When there is something to report, and more concrete proposals, we might have that briefing. That would be useful.

I will put something to Mr. Watt. It is very frustrating when Opposition spokespeople try to get what I consider basic information from the Minister through a parliamentary question and the response is that the question cannot be answered. I will cite the question I asked first, namely, whether the HSE could outline the amount of money spent "on private medical and other healthcare services for public patients for each year 2013 to 2022". The response I got from the HSE stated that, having reviewed this matter further and engaged with colleagues at national, regional and local level, regrettably, this information is not readily available in a standardised or comparable format. It further stated that the shortcomings in HSE legacy systems are well acknowledged and the replacement by a single, standard financial system in the health service is at the core of the finance reform programme initiated by the Department of Health. It is staggering I cannot be told how much taxpayers' money is being spent on private healthcare outsourcing. It amazes me that information cannot be collated. I engaged with the people who responded to me and they say they just cannot collate the information. Can that information be made available?

Mr. Robert Watt

I was not aware of the parliamentary question response but I will look at that and come back to the Deputy.

Does Mr. Watt think it is acceptable - it is not acceptable but he will give whatever response he will give me-----

Mr. Robert Watt

It is not acceptable, no.

Can that information, in Mr. Watt's view, be made available?

Mr. Robert Watt

Yes.

Is it possible to get it?

Mr. Robert Watt

Yes, it can be made available.

Why was that the response I got?

Mr. Robert Watt

I do not know. I have not read the response. I will come back to the Deputy.

On the RHAs, will you-----

Mr. Robert Watt

We will absolutely provide the briefing to Deputies.

Who signs off on parliamentary questions?

Mr. Robert Watt

Parliamentary questions are signed off across the Department. I am not aware of the actual details of the response to the Deputy's parliamentary question and when it was issued to him but I will come back to him on it. I cannot see any reason I cannot. If it is private healthcare, it depends on how that is defined. Is it all National Treatment Purchase Fund, NTPF? If NTPF is the main focus of the Deputy's question, that information is readily available.

Outsourcing-----

Mr. Robert Watt

It depends on how that is defined because it can grow.

I defined it very clearly but I can define it even more clearly.

Mr. Robert Watt

I am sure it was very clear. I will have a look at it and we will come back to the Deputy.

Okay. Before I address the issue of RHAs, which are important and will be a milestone in delivering better healthcare, I will put a question to Mr. Gloster on the Economic and Social Research Institute, ESRI, report published this morning. It included a section on hospital beds. He might recall that last week we had a very lengthy discussion on this. I said we need more beds. The report estimates the public system is short by approximately 900 acute inpatient beds and we may need 330 additional beds each and every year just to keep up with demand, demographics and so on. What is Mr. Gloster's opinion on that? Has he read that report?

Mr. Bernard Gloster

I have not read the ESRI report in detail. I am familiar with its conclusion. There is certainly no dispute, from my perspective, that we need more bed capacity in the system. As I addressed last week, there are matters about how much of that we can put in place right now, not just on the build side but the staff and work side. I referenced the 200-and-something to be completed.

I will ask something about beds. I certainly do not want to call for beds that cannot be delivered. I appreciate that beds are not just beds. It is about staff and maybe having to build to deliver beds. Is there any capacity at all left in public hospitals to open beds without capital funding? Can Mr. Gloster answer that question?

Mr. Bernard Gloster

It is very variable. The infrastructure is so variable. There is what looks like footprint place and space in some places but the return on converting it would be-----

Has any analysis been done? Will Mr. Watt address that question, if he can? In his view, is there any potential left to open beds without having to build new physical infrastructure?

Mr. Robert Watt

Very little, at this stage.

It would have to be capital. Is that part of the reason it is slow to deliver beds?

Mr. Robert Watt

Yes. There are two issues: capital and staffing. I have not read the details of the ESRI report but I would be surprised if we disagree with it. We need more capacity. We are operating at too high a level of occupancy all the time. It is just not sustainable for our system that we are operating at 95%-plus occupancy of beds on average throughout the year. It is just too tight. We accept that. The Minister has mandated and challenged us to come back with proposals to accelerate the beds up.

Mr. Bernard Gloster

Following last week, I asked Mr. Mulvany specifically, with his experience and finance hat on, to look at the numbers. He may want to-----

Mr. Stephen Mulvany

To support what Mr. Watt said, effectively, we recently completed a bed census, which gives a unique number to every bed and bed space in the acute hospital system.

Has that been published yet?

Mr. Stephen Mulvany

I am not sure.

Could it be sent to the committee?

Mr. Stephen Mulvany

I am sure we can find a way to do that. The point I wanted to get to is, at this stage, there are almost no - although never say never - opportunities to develop beds from existing bed spaces. However, we are looking at that so we can add to the 209 we expect to deliver this year.

One of the frustrations for committee members is, when some of us engage with management of hospitals in our constituencies, and I have dealt with many because of my national brief, they all say they have submitted proposals for additional beds. We then see, however, that it takes a long time to deliver those beds. Has any analysis been done of how we can speed up that process? It strikes me, when we look at the October 2020 budget for the year 2021, 1,147 beds or whatever it was were to be delivered. My understanding is not all of those will be delivered even this year. Some of them might be carried over into 2024. That is far too long.

Mr. Robert Watt

We agree with the Deputy that it is too slow. The Minister and Taoiseach have emphasised to us that we need to increase the number of beds by 1,000-plus. That is the number we are working and being challenged on. Mr. Tierney and our colleagues in the HSE are now identifying the sites and the areas.

There is no funding for any additional beds beyond the 1,200-----

Mr. Robert Watt

There is no funding-----

-----so will that require funding in this year's budget.

Mr. Robert Watt

The Deputy is right that there is no funding at present but we will engage with the Minister for Public Expenditure, National Development Plan Delivery and Reform, Deputy Donohoe, and the Minister. We will discuss this in that context.

I share the Deputy's frustration around the timeframe issue. This week, the Government made changes to elements of the public spending code that did not get too much publicity. That project is under €200 million and will have a streamlined approach. That should take significant time out of the planning and appraisal-----

Mr. Watt might send that along as well. We also like to get the good news out for the Department.

Mr. Robert Watt

We are inundated with good news. It is hard to get it out in an orderly fashion for the committee. It is just never-ending. Maybe we will issue a good news statement to the Deputy every day. We will think about doing that.

The Government has changed the public spending route, which should speed us up. Against that, there are the consequences of procurement, as the Deputy knows, for which a certain number of weeks are required. Our HSE colleagues are trying to steer that but a certain number of weeks are provided for within the legislation and then we have to start digging and building, which can take a while. The period from conception, when we say we need to build 100 extra beds in Waterford or wherever, to us actually going out to market needs to be shortened. The Ministers, Deputies Donohoe and Donnelly, have agreed that needs to happen.

I will come in on the RHAs. Mr. Gloster said last week that he wants all the CEOs in place by early next year. Am I correct about that timeframe?

Mr. Bernard Gloster

That is correct. I said last week that I would discuss that with the Secretary General. We have discussed it in between. The RHA plan and construct is complex. A lot of detailed design has to go into all of that. The Secretary General and I both agree, as does the Minister in principle, there is little value in waiting to have everything worked out before you start with the basics. The plan is-----

Would it not be better to work on the basis-----

Mr. Bernard Gloster

-----subject to approvals, to commence the recruitment of the six RHA CEOs relatively shortly and to have them in place for the start of 2024.

We had some lengthy discussion with officials on this issue of HSE centres versus regional health areas, and that it is overly complicated to some degree. Would it not be better to work on the basis that everything is in the regional health areas until the HSE decides what to take out and what stays at the centre?

Would that not be an easier way to do it?

Mr. Bernard Gloster

For service delivery and the basics to run a service like the local budget or local headcount, yes, one starts from that premise. If we go back to the earlier comment about building major infrastructure and building back capacity, it is devolved to six regions. We have to staff and work up six repeated processes that could be done in a much more efficient way.

That is my point as well. I accept it is complex because we are setting up new structures and aligning primary, acute, community and new management layers and so on. I accept it is not easy and I am trying to work out what the HSE centre does. Are we in danger of overcomplicating it?

Mr. Bernard Gloster

That is why I said we need to stop overcomplicating it. We need to proceed with the recruitment of the six leaders and work with them to design the details below them. By the time we have them recruited, the Secretary General and I given a commitment that I will submit to the Department my view of what the HSE centre should be in the future and that will determine it.

I would support moving to appoint those six CEOs as quickly as possible.

.

Deputy Gino Kenny: I thank the witnesses for their statements. To use the medical term, all vital signs are progressing in the right direction regarding Sláintecare and its concept. The vast majority of people in the country want to see the concept being implemented as soon as possible. There are historical inequalities regarding access to healthcare. It was a breath of fresh air last week to hear the new CEO, Mr. Gloster, speak about wanting to be hands-on during his five-year tenure. People listening will want to know a number of things. What is Sláintecare going to do to address the historical inequalities regarding bed capacity and waiting times? The waiting list action plan is a good idea but the Irish Hospital Consultants Association, IHCA, has been very critical of it. The IHCA's main criticism is that this issue will take over a decade to be resolved because of the historical inequalities around bed capacity. If Sláintecare cannot address bed capacity, there will be a knock-on effect on everything we are trying to do. What are we doing regarding capacity?

Mr. Bernard Gloster

We do not accept the IHCA's analysis that it is going to take ten years to address the waiting lists.

Mr. Bernard Gloster

It is because it is not based on analysis that is properly specified or set out. We are making progress on waiting lists. We are reducing the number of people who are long-waiting and the number of people who were waiting longer than the Sláintecare targets. We made significant progress last year and we are hoping to do more this year. There is a challenge in the sheer numbers who are treated every year. The number of outpatient consultations is 3.5 million, the number of day-case procedures is around 1 million and the number of inpatient procedures is between 300,000 and 400,000. If those numbers are off, my colleagues will correct me.

The volume of people coming on to the waiting lists every year is phenomenal. There is a huge amount of activity and this year we hope to combine the core HSE activity on outpatient procedures with additional activity from the NTPF. We are hoping to have the highest level of activity ever within the system. We hope to continue to make progress on the waiting list issue. We also need more bed capacity, more staffing and reform. We cannot have investment without reform. We have to reform the pathways and how we work in order to improve flow and productivity. Small changes in productivity and how we work can deliver significant results. This is why we do not accept the fatalistic view regarding the waiting lists.

Does Mr. Gloster think it is fatalistic?

Mr. Bernard Gloster

Yes. We cannot accept that we will have the same situation in ten years' time. We are already seeing progress, so it is not fair to say that. I am not going to get into criticising the IHCA, however. This year, we plan to see improvements and we are ambitious for subsequent years, based on the commitment of resources we have from the Government. This is a very significant investment and it is our job now to deliver on that.

The most significant, unforgivable inequality is the fact that even in a public system people who have insurance status can access care ahead of people who are not insured. That is unacceptable and the Government agrees. This inequality has existed for a long time. Now, with the new consultant contract, we have made it very clear to new consultants who are appointed, and that includes new consultants in the system and anyone who wants to move over to the contract, that they will no longer be in a position to treat private patients in public hospitals. They will have to deliver their public hours and they can treat private patients outside those. It is not that we have any ideological objection to private medicine or private insurance but when it comes to the public system we believe everybody should be treated the same. That is the largest inequality and, over time, we hope to address it so that everybody is treated on the same basis.

That is good. Over half the population rely on private health insurance. I know it is hard to predict but does Mr. Gloster expect there to be a knock-on effect over the next number of years with outpatient charges being dropped? That would be good. With the implementation of Sláintecare, will there be a knock-on effect on those who have to rely on private health insurance? I understand why people have to rely on it in some cases.

Mr. Bernard Gloster

I think it will have implications for the insurance market and the types of products that are made available by the insurers, and also in how the care is provided. That will take a long time because we have had a system in place for many decades. We need to carefully manage the changes we make. We need to understand the implications but the changes will have significant implications. Whether it leads to a change in the number of people who take insurance will be a function of people's circumstances, their risk aversion and financial capacity and the ability of the public system to meet people's needs.

Surely when Sláintecare is rolled out in the coming years, people will be less reliant on private health insurance? Surely that is the idea?

Mr. Bernard Gloster

Yes, that would be one of the implications. If we have the public system that we want to deliver - a universal, affordable public system - one would imagine that there will be less reliance on private insurance. That is ultimately a decision for individuals and families. There is a big disconnect between the reality of the health system and the perception of the system.

Mr. Bernard Gloster

People are reading stories every day, which frighten them, probably unnecessarily, about access and I think that tends to push people into taking out private health insurance.

Yes, that is the reality. I know the vast majority of people have access to the health system. It is a good system once people get into it. The problem is getting into it. Circumstances such as those described by the Irish Nurses and Midwives Organisation, INMO, with 600 people waiting on trolleys, are completely unacceptable. We hear of people waiting an inordinate amount of time to get a basic surgical intervention. That is unacceptable.

Mr. Bernard Gloster

There are structural problems, including the fact that private patients are being treated for elective reasons in beds in our hospitals when there are people on trolleys in the accident and emergency departments. That might be an issue too. The whole system has to be considered. One cannot look at things in isolation.

The INMO is on the front line and it states weekly that there are hundreds of people on trolleys. There are thousands of people waiting for a hospital bed. That is the reality and once that is fixed, we will have a system where we can say we have universal healthcare and where there is equality rather than inequality.

I would like to get Mr. Gloster's opinion on his tenure. He mentioned last week that he wanted to be hands-on. What does he want to achieve if he stays the full five years?

Mr. Bernard Gloster

I certainly hope I will. As I said to the Deputy last week, I do not have my sights set anywhere else.

I also said last week that the Deputy should have been on the interview board with questions like that. The Secretary General adequately represented him.

I said last week, in pretty straightforward terms, that one has to quantify and back up all the big numbers. To get back down to the basics for any individual patient or member of the public, the critical issues are access and urgent care. If people's experience in those areas is not improving, I will not have done a good job. It is as simple as that. That does not mean I can fix it all tomorrow and I do not think anybody expects that. I made the point last week that when many people are referred for specialist services, that is a good thing. Their health is being attended to. There are many new clinical technologies and innovations. The issue for me is the length of time people are waiting, not the number of people. We talk every week about the 800,000 people on the waiting list. That does not mean anything. What really means something is how long they are on the waiting list. We aim to shorten that time this year. It is a 10% global figure, which some might say is not ambitious but I think it is. The goal is to shorten that time and decrease the number of people waiting in emergency departments. There will be an issue if those experiences are not better. Many other experiences are good, as the Deputy said. When people get in to the system, the quality is good. When people go to enhanced community care, the quality of the intervention is good. Life expectancy is better. Chronic disease and deaths from chronic disease are reducing. The reality is that if people's experience is not improving, then I will not have done a good job.

I thank Mr. Gloster.

I thank the witnesses for attending. We are delighted Mr. Watt is here. He will be glad to hear that the committee had an interesting, informative engagement with Mr. Gloster last week when he took up his new role as CEO of the HSE. I have a quick question for Mr. Watt. Can he tell us how many consultants have signed up to the new public-only consultant contract so far?

Mr. Robert Watt

It has not been in situ for long enough.

How many have indicated?

Mr. Robert Watt

At this stage, it is too early to say. This will be a process. Ms Hoey can confirm the details. We have gone out to recruit for particular posts and invited existing consultants to engage with us about transitioning. It will be three to six months before we have a number. At this stage, small numbers have taken it up but it is too early to judge.

That is fair enough. It is an extremely important component in reconfiguring resources within the health services. In light of the fact that we are hopefully heading into a new structure, with Mr. Gloster having established a temporary management structure in the HSE, with regional health authorities, RHAs, coming in 2024, there is a serious challenge in recruiting staff. I welcome that there will hopefully be a new international campaign but there is also the issue of retaining staff. What will be the structure in the RHAs? Will each area be responsible for recruiting its own staff? Will we centralise back-office systems for human resources? What are the plans to try to reduce the amount of turnover? The RHAs will hopefully come quickly but I am slightly concerned. While we have significantly increased the numbers retained in the health services in the last couple of years, what is the plan to build further capacity and hold on to the capacity we have?

Mr. Bernard Gloster

As we started to discuss last week, there are two sides of the coin. The recruitment part is about protecting what we need to recruit and also investing energy into going after what is available to be recruited. If Ireland produces 300 physiotherapists a year, there is no point in me saying I want to have 600. It is a waste of effort to a large degree. I have looked at the recruitment processes in the HSE over the last three weeks. I assure the Senator that they have improved considerably since I was last in the HSE. The increase in net numbers recruited in the HSE from a pre-pandemic baseline to last December is quite significant, which is a good thing. RHAs will have the authority to decide to recruit but no more than I have the authority to recruit today. I have a controlled number from Government and I can recruit within that. It will be the same within the RHA system.

The part the Senator is talking about is retention, which is much more challenging. I said that there are many strategies for retention, which we can speak about if the Senator wishes. I said last week that we are just about to have our next nationwide staff survey. It is literally just kicking off. That will tell us the experience of our staff. As I said to the Senator last week, if I walked into a hospital or healthcare service anywhere in Ireland and met staff members who put their heads in their hands and said they could not cope any more, all I could ask would be if there was anything they thought I could do that I am not doing to make that work experience better. That is what we have to go after in the short term to address retention. Longer term retention strategies will take their own course.

It might be some consolation to know about the feedback I received after the meeting of the committee last week about that approach and focusing a lens on health and safety, particularly for front-line workers. I have had a number of engagements in recent days with people who are reassured by that. That was a clear and important message that needed to go out. I want to move on to what the history books will refer to as the winter plan, which is now the capacity and reform plan. How does Mr. Gloster see that working? This will be a multi-annual continuously rolling plan which takes account of the four seasons, not just the winter. When additional funding becomes available from Government, will it just go into the priorities contained in that specific plan? How would Mr. Gloster envisage that being designed?

Mr. Bernard Gloster

There are a number of steps. If we wait for the perfect design, I will be coming back to the committee in two years and members will be asking me where it is. First, on the consistency of the process across the country, I explained what I am doing with the management team from next week in that regard. I intend to drive that hard, recognising that we have good people across the country. We can do more on that. Ms Mary Day is the national director of acute hospitals and we had some discussion on that yesterday. That is just an initial step.

Obviously, the final product is unknown because it will be a working document. When does Mr. Gloster expect we will see the first draft of that working document?

Mr. Bernard Gloster

Regarding capacity, it will be by the summer. We have the capacity plan for the rest of this year, and for the following year, at minimum, before the Secretary General and his team can consider the bigger medium-term picture. On capacity, the Senator mentioned money from Government and so on. As I said last week, I can bemoan the fact that the number of beds I have to build or open this year is 210, but there is not much point in me asking the Government for more if I cannot show that I can deliver the 210 I have. There has to be a focus on that first and foremost. It is the same with the money we have today. Money is always a challenge. Of course, one can always do more with more, but the issue is what we are doing with what we have. That will all contribute. Beyond the 200 beds, the Department, to be fair, is considering significant opportunities between now and the construction of the three elective hospitals regarding what we can do with bed capacity across the country and with modern build technology. That is where the requirement for the Government's support in providing funding will become more significant.

We discussed the concept of the right care at the right time in the right place last week.

Mr. Bernard Gloster

That is right.

In an area Mr. Gloster knows well, the mid-west hospital in Limerick, over 50% of people who present at the emergency department are non-referrals. That is chronic. It reflects a breakdown in primary care.

Has Mr. Gloster had time to consider how we can reduce that? We discussed discharge to alternative care, what were previously known as delayed discharges and so on last week but I did not have a chance to ask about how we can address the people presenting at emergency departments in the short term?

Mr. Bernard Gloster

There are a couple of parts to that. First, if people are going to present to a place other than an emergency department they have to have a place to present to and the primary care system has to make that available. I said in my opening remarks that more than 2,000 new staff have gone into the primary care system in the past two years. I have set very clear targets and expect to see evidence of a direct connection between that activity and reductions in people attending hospital and increase speed of people getting out of hospital. That is the first thing. To be fair to those 2,400 staff, they are not GPs. A lot of progress is being made on GP training places and recruiting of GPs but general practice has fundamentally altered. It is not as available to people at short notice as it might have been in the past. That is something on which we keep working with the Irish Medical Organisation and others to improve that access.

The final thing is when people themselves, regardless of what is available, present at an emergency department because they believe that is where they need to go. We know from much of the evidence that many of them are presenting with flare ups of chronic disease that can be managed elsewhere. There is a GP part, a HSE part and a public part. It is about building confidence. More beds and more capacity is important but that is not the only thing. I made the point to the Senator last week that while Limerick requires support - of course it does and I know that perhaps better than most - there is also the question of when you put in more what do you get for the more you put in. In other words, is the problem reducing? That is a serious challenge and part of the engagement I have been having this week. Late last night I spoke to the head of the Irish Nurses and Midwives Organisation, INMO, and I am due to meet her again tomorrow. I take the problem very seriously. Waiting to produce a written plan sometime in the summer is not the best place for my energy right now.

After I left the meeting last week, I went to speak to a group of GPs doing a PhD in public health. We hear plenty of criticism of the health services. I noted their positivity and commitment and their belief in public health and what can be achieved through the outstanding work that is being done through the health service in this country. They are very optimistic and very positive. I always like to finish on a positive and that is it.

I thank all the witnesses for coming in. I am sorry to have missed last week's meeting when Mr. Gloster was here. It is good to speak to him today and I wish him well in his new role. There is no doubt he has taken on a position of great responsibility during a potentially transformative time in the history of Irish healthcare so I wish him well and I hope the committee can assist him in his efforts.

I am the Chair of the Subcommittee on Mental Health. We are holding meetings to assess the implementation of the Sharing the Vision programme. If I may, I would like to ask Mr. Gloster some questions on this and get his thoughts on the Sharing the Vision report and its implementation. I was very pleased to read that implementing the models of care for older people's mental health and dual diagnosis are in the Sláintecare 2023 action plan. Can Mr. Gloster outline what needs to be done to achieve that? How is the HSE working with voluntary sector organisations providing services in these areas?

Mr. Bernard Gloster

I thank the Senator for her good wishes. I am very familiar with her work in this area. I will ask Dr. Henry to talk about the focus on clinical improvement in mental health. Last week, we both did a very important engagement with the Department, HSE and the mental health sector across the country on the end of the first year of the implementation plan for Sharing the Vision. It might be a sign of my age, but I made the point there that I can go back to the policies of Planning for the Future and Vision for the Future and so on. All of them were excellent policies in the area of mental health and all of them were a serious challenge when it came to implementation. Last week we were prepared to hold up a mirror to ourselves and ask: what is it we said we would do; what have we actually done; and what are we going to do about what we did not get done? That is fundamentally it when you get down to it. There have been serious advances in psychiatry of later life. There have been some very good developments in the connections between mental health and maternity care, which is very significant, the prevalence of post-natal depression and so on. In reality, it is our adult mental-health services where we remain most challenged with the demands and complexities of what people present with because of the prevalence of many things in their lives including addition and their social circumstances. The whole system around them means their presentation is very complex.

The other area where we have a serious problem, on which I do not have to educate this committee, is child and adolescent mental health. That is not just in terms of access but in the totality of the response. We have to start from a place of accepting that many good things are happening in the mental health service, but the service is seriously challenged and if we do not get on top of that, the consequences for the public for the future are quite dramatic and significant and they are often not talked about.

Dr. Henry, as chief clinical officer, might talk a little about Sharing the Vision specifically in the clinical space. His leadership and that of his team is significant. We come from a very historic model in mental health in Ireland as with many of our services. It was very paternalistic and very much a rescue and recovery model. We need to get to the recovery place that is well evidenced but not well implemented.

Dr. Colm Henry

The mental health transformation is ahead of the hospital system in many ways because of the move away from providing care in institutions and hospitals towards developing community teams. We attended the two-year review of Sharing the Vision last week which looked at implementation to date and investments and better services, we hope, in perinatal support, eating disorders and CAMHS teams. The Senator mentioned dual diagnosis. There are considerable deficits in access, as she is well aware. That has come to the fore in particular in CAMHS. It shows how far we have to go despite the gains we have made. The conference we had with many mental health leaders last week highlighted the gains we have made, the structure we are putting in place and the appointments we are making, not only to enhance the quality and safety of the service but equally, if not more importantly, to provide timely access. Access is not optimal, to say the least, at the moment.

I thank Dr. Henry. That sounds very positive. Sharing the Vision and heads of the mental health Bill both indicate a move towards a more human-rights based and less paternalistic model of mental health care. This has received some clinical resistance. How will the HSE help create the necessary cultural shift? I think that will be really important.

Mr. Bernard Gloster

That is a valid point. I made the point to the committee last week than when making change in any organisation, particularly in a large public sector body like the HSE, one can change the structure all one likes but it will be a useless exercise if one does not focus on the culture that underpins it. There is also the clinical practice. The clinical practice is moving in leaps and bounds. The structure is the regional health authorities, RHA, to bring about a more regionalised, local and timely decision making process. The culture is quite significant. Sometimes we talk about clinicians resisting progress. Generally I find in the majority of cases that people might not be happy about making changes to the way we do things because they genuinely have concerns about whether the change is a good thing for the people on the receiving end. The Senator has hit the nail on the head because this does not relate to just mental health services. It is right across the social care system, much more than the acute hospital or primary care system. It is across the entire social care system in services for people with disabilities, services for children with complex needs and services for people with enduring mental illness and associated issues.

The reality is that the Irish public service comes from a place of a paternalistic history and background because that is all we knew. It is not that we were bad people; that is what we knew. Changing that involves a mind shift but I do believe a substantial amount is happening in different ways because we now have a young and much more highly educated workforce across all of our disciplines. They have been exposed to a different way of thinking and will carry us on that tide. Approaches such as the recovery model in mental health have gained a lot of traction. There is a lot of evidence of improvement. To be fair to clinicians, and doctors in particular, they will be always concerned about how to protect and mind the people who present to them in great distress. They do not know what to do but to contain and care. It is a culture issue. There is no point in calling it anything else.

I thank Mr. Gloster very much and wish him well in his new role.

Dr. Colm Henry

Again, mental health has shown the way to other clinical services with regard to service user participation in service design, pathway design and service delivery. Many years in advance of other clinical services, we have seen a culture built up of service user participation in the design and delivery of services. That is something we can all learn from.

I thank all of our guests for their presentations here this morning and for dealing with the issues being raised. I will go back to an issue I raised last week. The reason I am raising it again is that I am dealing with three individual cases in respect of Cork University Hospital, CUH. One of these people was in CUH for over 12 months when he could have been discharged within two months of initially going into hospital because no care facility was identified for him. He was over 12 months in CUH. In fairness, excellent care was provided to him. I am currently dealing with a further two cases where there seems to be difficulty in discharging people to the care facilities they require. I raised the issue of the number of community beds in the south and south west area being reduced. We are talking about having more care in the community yet my understanding is that there are 240 beds fewer in the Cork and Kerry region. With regard to the two people who are now in CUH, there is one private nursing home that is prepared to take at least one if not both of them. However, there are only ten contracted beds in that private nursing home and the HSE is not prepared to engage with the home on that issue.

Deputy Colm Burke is going into detail on a specific case.

I need to know----

I know the Deputy has raised the issue.

It is about community beds. I need to know what we are doing on the issue of community beds. We have hospital beds. We are all talking about getting into hospital but what about getting out of hospital, which is the issue?

Mr. Bernard Gloster

Obviously, I do not know about the individual cases. Ms Day can comment on the process of getting out of hospital in a second, if required, but I suspect the Deputy's question is more focused on the 240 beds. Mr. Mulvany will speak to that in a moment. However, in general, nobody's transfer out of an acute hospital is delayed for 12 months simply for the want of a community bed. It is probably the case that a very highly specialised bed is required or that there is a highly complex set of social circumstances surrounding that person. While both public and private providers may say they have a bed, I assure the Deputy that there are also a countless number of occasions on which providers will not accept or receive certain patients on discharge as a result of complexities. That is a general issue. Ms Day and I will certainly look at that case with CUH.

Last week, I promised the Deputy that I would check out something. He mentioned that he felt that CUH was in some way disadvantaged in the general process of how decisions were made.

Can I deal with the community beds issue?

Mr. Bernard Gloster

We are going to do that. Mr. Mulvany is going to do that. I just wanted to make a point because, to be fair, the Deputy raised an issue last week and I said I would check whether CUH was in some way treated differently in the decision-making process or with regard to the number of steps required to get a decision made. It is not. I have checked that categorically. Perhaps Mr. Mulvany could speak to the issue of community beds. I was very conscious of what the Deputy said last week with regard to the loss in Cork and I am anxious to get behind the matter.

Mr. Stephen Mulvany

If you look at the number of community beds in total, including public community beds, short-stay beds, long-stay beds and private community beds, in the Cork and Kerry community healthcare organisation, CHO, area, the total is 6.65 beds per 1,000 per head of population. That is bang-on the average. There is probably more trouble or more of a difficulty with public long-stay beds but the area meets the average for short-stay and private beds.

No. The question I raised is whether there are 240 beds fewer now than there were four years ago.

Mr. Stephen Mulvany

Yes, across our public community nursing units across the country, there are 600 odd beds fewer than there were before the Covid pandemic. That is predominantly due to regulation in terms of numbers and-----

I accept that but what I am asking is how we are-----

Mr. Stephen Mulvany

If I could finish-----

------addressing that. I have given three examples of people occupying beds in hospital while other people are trying to get in. If there is now a shortfall in community beds, how are we addressing that? We are talking about having more community care but, if we do not address the issue of beds in the community, we cannot address the issue of beds in the hospital.

Mr. Stephen Mulvany

Some 121 short-stay beds have been permanently closed in the Cork and Kerry area and the number in respect of long-stay beds is similar. We are not saying that any area has enough but, after those permanent closures and recognising that there are always temporary closures, the Cork and Kerry area has bang-on the national average number of community beds per head of population. That is not to say they are all in the right place and that we do not need some more short-stay beds, for example, but the area is not disadvantaged compared to others, even though it had a larger number of permanent closures, partly because it started with a large number. That figure is adjusted for head of population. Again, I am not saying there is enough, I am simply saying that is the reality.

However, Mr. Mulvany must also accept that Cork University Hospital takes in people from outside its area and that there is therefore more demand for beds within its hospital structure. With regard to cases where it is clear that people can be discharged, to be fair to the people in charge in CUH, they are having difficulty in getting people out. They are doing everything possible to get people out. The problem is that we do not have beds to get them out to. I am asking that this be looked at. We want to make the hospital more efficient and it wants to be more efficient but it is being frustrated because it cannot access the beds.

Mr. Stephen Mulvany

The Deputy can take it that this is being looked at. As the CEO has said, late transfers are a key area of focus.

I will move onto the issue of elective hospitals, which is a matter for the Department of Health. We have now decided on the sites. What is the timescale before we will have a design and begin the planning process?

Mr. Robert Watt

We are now working on the next stage in the process. We have to go to gate 2 of the public spending code. We are working on the timelines for that. Our colleagues in the HSE are doing everything they can to accelerate those timelines. We are due to go back to Government with an update as quickly as possible. We need to develop the detailed design. There is further public spending code work to be done but it is primarily a question of developing the detailed design. Mr. Tierney may have an update on that.

Mr. Derek Tierney

We now have a design team on board. It is starting to figure out what is the route to planning permission. It is also working with the clinical side to understand the model of care for both sites. We are designing a model of care. We started design work on the facility that will allow us to go to planning and, as the Secretary General has said, to get out to the market, subject to Government approval. We will try to engage with the market in advance of Government approval to tee it up and give it a signal that we are ready. We will also look at market capacity.

What is the timescale?

Mr. Derek Tierney

I would say that, by the end of the year, we will have engaged with the market with regard to expressions of interest. I cannot give the Deputy a timescale for planning permission. It is a statutory process.

I accept that.

Mr. Derek Tierney

I hope we will be also engaging with the relevant local authorities within the year.

The other issue I wish to raise is that of the surgical hubs we have been talking about. I understand there is talk of four surgical hubs, one of which is to be in the Cork region. What kind of timescale are we talking about for those? I know we are discussing sites again.

Mr. Derek Tierney

The Government decision was to progress five surgical hubs. In fact, we have plans under way to progress six. There is to be two in the Dublin area and a hub each in Galway, Cork, Waterford and Limerick.

I am hoping by the end of this week or early next week we will have resolved all sites. The plan is to bring at least three of those forward as early as we can, even with an ambition of within the end of the year.

I presume we will have to go through a planning process.

Mr. Derek Tierney

We will, yes. We cannot avoid planning, it is just how light that planning process will be. We will also have to go through a procurement process. We are hopeful that today's announcement on the public spending code gives us flexibility to move ahead within our own systems. As the Secretary General said earlier, we cannot avoid statutory planning or procurement regulation. We are not waiting around, we are trying to parallel as much as we can to make haste on it.

I will go back to one other question for the HSE. In fairness, according to the figures the HSE gave us last week there are now 157,000 people working in the HSE and there has been massive recruitment over the past six years. It has gone up over 40,000 whole-time equivalents. As regards people leaving, have we an exit survey in each of our hospitals and healthcare facilities? Are we analysing them and identifying things that need to be done to retain people within the service rather than having to constantly recruit new people to replace those who are leaving? Where are we as regards developing that?

Ms Anne Marie Hoey

Some aspects of our services do exit surveys routinely, but not all of them. It gives us an indication of the reasons. Over the course of this year we are developing a comprehensive system for capturing reasons for leaving in terms of our turnover data. Recruitment and retention have come up for discussion a number of times this morning. Our recruitment continues to be significant. Last year alone in the context of the replacement for turnover and new development posts, the HSE recruited over 19,000 individuals.

Going back to the exit surveys, are we analysing them? I am getting various reasons from people who have left, whether it is nurses, doctors, community care or whatever. Are we getting anything from the analysis of the exit surveys and should we be doing a lot more in that whole area? To train people in to a particular service takes time. We are losing very valuable people. Can we do a lot more on retaining them?

Ms Anne Marie Hoey

The data that we have indicate the reasons for leaving and they are many and varied. Some people retire, resign or go on career breaks, go to travel and so on. Depending on the reason for the leavers, we try to target and attract people to stay in touch with us. Over the next number of weeks we will have a career hub or talent attraction unit going live whereby we will keep in touch with all of our staff in order that they can see the opportunities that are arising for recruitment in the health services. We also have other attraction mechanisms in terms of our recruitment whereby we are engaging very early on with the undergraduate students in colleges to make them aware in years 1, 2 and 3 of their career opportunities. There are many career opportunities for the staff who are with us as well in terms of development, career progression and so on. We have to continue to make our staff aware of them. On the survey, the CEO has already mentioned that we will be doing a full HSE-wide survey over the course of May and June this year. That will give us very rich data in terms of the staff who are working with us, their experience of working with us and the areas where we can and will improve. That will build on previous surveys that we have undertaken.

In HSE south-south west, for instance, there were 1,800 people providing home care and within a very short period, 400 of them left. Was any reason identified as to why so many people left? I know it was very difficult because all of these people worked during the Covid period. It was always very difficult for them. Was there any real analysis done as to why 400 out of 1,800 people left in a very short timeframe?

Ms Anne Marie Hoey

I will have to look at that specifically. As the Deputy said, the environment can be difficult, particularly during the Covid period and so on. The priority for us has to be to try to support staff through those difficult work environments if that is the situation. I would have to look specifically at the turnover the Deputy references and the specific reasons for it.

Just yesterday I was listening to a representative of An Garda Síochána talking about the people who were leaving the Garda. They were starting to do surveys of members who were leaving. It would make sense for that to be in practice in the future so the HSE can get a better picture. We all have anecdotal evidence as to why people are leaving but that would be a really useful approach if it could be done in the future.

Ms Anne Marie Hoey

That is something we are developing over the course of this year in order that we will have a mechanism of capturing rich data on the reasons people are leaving our system. That will inform the strategies for the future.

I welcome everybody here this morning and especially Mr. Gloster. It is my first time to meet him in person since he was appointed to his new role. I congratulate him and look forward to working with him. There are a number of issues I would like to raise, mainly around University Hospital Limerick, UHL. There was a discussion last week and the HSE brought forward its plans for the future and areas of priority. I want to raise the delay in people being discharged. Is it due to a shortage of beds in nursing homes or a shortage around community care and home help? On the mental health services, I understand quite a few people are long term in the likes of unit 5B. My understanding is that there is no physiotherapy service there currently, and that there are no hoists available in the unit either. Those issues are causing a problem. I know Mr. Gloster probably cannot address them but I would like him to look into it. A number of people there require those services. Because they are on a waiting list and people have to come from other units, it is delaying them for a couple of days. It is causing a problem in terms of people who are there for longer than they should be.

Three elective hospitals have been suggested and to date, there has been a lot of discussion. The CEO in Limerick said that they would like to have an elective hospital in Limerick because we are one of the fastest-growing regions. Has there been any discussion or are there any plans to look further at that? Limerick has been selected in respect of the surgery hubs. Will it be one of the hubs that will be fast-tracked? Numbers at the hospital are quite worrying. Recently, there have been more than 100 people on beds each day. We have discussed the greater use of the other hospitals in the region here before. Is that being looked at currently or is it planned? It was committed to but there has not been any improvement. I am wondering where that is at.

I note a trauma unit is being considered for Cork. Should a trauma unit be considered for UHL? Senator Conway pointed out that 50% to 60% of people are presenting without having been to a doctor. If there was a trauma unit, would it help to send the people who are critically ill to the accident and emergency department and the people who may not need as much care to the trauma unit?

Mr. Bernard Gloster

I thank the Senator for her good wishes. It is lovely to see her again. It is always nice to meet with her. She is probably the attendee today that I have worked the longest with. I think there may be a slight misinterpretation of what some people call trauma, the orthopaedic wards for the breaks, the shoulders and all that. I think the trauma that is planned for Cork is much more complex. I will ask Dr. Henry to address the trauma piece and will come back to the Senator's other questions in a moment.

Dr. Colm Henry

That refers to the trauma strategy, which instead of bringing all patients with all categories of trauma to all 26 acute hospitals, is progressing us towards international best practice, where we siphon off those patients with identifiable major trauma and bring them directly to one of two major trauma centres. That has been proven to improve outcomes, reduce mortality and morbidity, and accelerate recovery for patients with major trauma. As part of that trauma network, we will have two major trauma centres with, as the Senator correctly noted, one in Cork and one in Dublin. The centre in Dublin has been identified as the Mater hospital. They will link with a network of trauma units, that will continue to manage all other categories of trauma. Then if one looks at the pyramid of trauma, from the small top of major trauma, to the great mass of trauma that can be managed by, maybe, 15 units altogether in the country, and then there is the lower level of trauma, which can be managed in local injury units and not even in emergency departments. It is an integrated trauma strategy that foresees two major trauma centres dealing with the high-end, critical and small number of major trauma cases.

I thank Dr. Henry.

Mr. Bernard Gloster

Ms Day might answer on the hubs, and then I will take the rest.

Ms Mary Day

I thank the Senator. With regard to the surgical hubs, correctly, Limerick is one of the locations which has been selected as a surgical hub. Currently, we are undertaking options appraisals to ensure that the correct site is identified. We are working very closely with the CEO and with the regional estates person down in the mid-west. Once we have that options appraisal completed, that preferred site will undergo the process regarding the development of the hubs. However, as Mr. Tierney from the Department of Health said, the ambition is to move these hubs along and expedite them within the next 15 to 18 months, so there is a significant focus on it.

Mr. Bernard Gloster

I thank Ms Day for that.

On the wider issues and on the delayed transfers of care first, I reviewed the position in Limerick in the first week I was here, not because I am from Limerick, but the INMO came knocking at my door, and rightly so. In fact, I am meeting the INMO tomorrow afternoon in respect of the national pressures we are continuing to experience. Delayed transfers of care in Limerick were not reported to me two weeks ago to be a substantial problem, in that they were flowing, but I would still have a difficulty with the number, given the pressure Limerick is under. It may be that we will have to continue to invest in delayed transfers of care at the cost of reduction of spending in other parts of what we are doing. It is just intolerable that 600 people across the country would be in hospital when they do not need to be, and fewer than 600 people are on trolleys. The maths are easy. The delayed transfers are not easy because they are complex and come with lots of social issues, legal issues and so on, but in the majority, they should not be of high numbers. I accept that, and I have made that clear to all of the community chief officers across the country, not Limerick alone. The reality is that we are just going to have to deliver better on that.

Regarding Limerick's capacity overall, as the Senator is aware, there is a 96-bed configuration going there. There has been an indication of further bed capacity there but it is not funded in any capital plan, to be fair. I have asked them that in the building of the 96, that they look at any potential ability to create the foundation or shell for future bed capacity, and that is something we will bring back to the Department to see if it is affordable and doable. I have asked the CEO and the head of estates there to advance that.

On the elective hospitals, I have to be very clear with Senator Byrne. The elective strategy determined as a result of Sláintecare and the Government decision is three elective hospitals, and that is what is in the plan at the moment. I do not see that altering. What I would like to see is whether there is any additional help in the short to medium term. This would include the development of things like the new private hospital which the Bon Secours system is developing in Limerick, and whether there is any potential sharing of arrangements that would help us and the public in that context. However, I do not want to stray into that, because there are lots of things associated with that, including procurement rules and so on. We have to look beyond the hospital in Limerick.

I made the point here last week that it is my intention not to focus on individual hospitals but to focus on regions and the totality of the health system in that region. I will be talking to the CEO of UHL within the next few weeks; I am due there shortly and it will be in the next couple of weeks anyway. When I talk to them now, I talk to them as a total health system. I am very familiar, having been there, with what that can actually achieve. Part of our problem is capacity but a part of our problem is process.

On the delayed transfers, I am told, as recently as yesterday, that I will soon be getting the bill because about €6.5 million of additional delayed transfer of care activity had to go into Limerick over the last short period to buy specialised placements for people, particularly people with complex disability.

On the mental health therapy issue, I was not aware that was an issue but I will absolutely look into it. I am very familiar with the acute unit in 5B, on there being an issue regarding requirement for therapy, as in physiotherapy or something like that, I genuinely was not aware there was an issue. I am aware there are people delayed there because there are not high-support capacity beds available in the numbers we would want. If, however, there is an issue of therapy there, the challenge I would be giving back across the country, whether it is in Dublin, Cork, Limerick or anywhere else, is that if we really have patients who need that right now today, I want to know what we are doing with all the physiotherapists we have recruited into enhanced community care. The community owns those patients. It is not the mental health service, as if they go off into another world. I will be challenging the system around that, and there certainly are a lot of physiotherapists in Limerick, so I would be surprised if that is a significant problem. However, I will absolutely look into it.

On the use of other hospitals: in Mr. Stephen Mulvany's time, during the pressure period, the National Ambulance Service was looking under protocol at the utilisation of medical assessment units, MAUs in Nenagh Hospital and St. John's Hospital, Limerick, for medically stable patients. It is too early to say what the evidence is as to how effective that is or is not. I do not think it has achieved high-volume numbers but if it has improved the experience of some people, that is a good thing. Only two weeks ago, I approved the expansion of the MAU in Nenagh and St. John's to seven days for a two-month period to see if that would alleviate some of the pressure. I am told by the hospital CEO that it would, so I agreed to that because they are in a pretty difficult spot. Nobody disputes that.

However, there is one flip side of the question about beds, and the CEO in Limerick does not take any offence when I say this, because again, it does not matter if it is Limerick or anywhere else. When we do put in additional beds, are we seeing any change or improvement to the patient flow and the capacity issues? That seems to be a serious challenge there. It is part of it but they certainly have our full support to try and resolve it. Ultimately, the people who are on those trolleys are our people, and we have to care for them and do better by them.

I have one final question. I know that St. John's looked at 120 extra beds for procedures etc., and a report came to the HSE previously about it. As it has the backing of UHL, is there is any update on that proposal because it certainly would be a great asset to the region? The growing numbers in terms of people living there, as well as the number of job creations there, mean that we need to create beds somewhere.

Ms Mary Day

I was actually in St. John's on Monday. We do our monthly performance meetings and go out onto the sites and St. John's was the selected site. That development is under review. We have spoken to the CEO in the UL Hospitals Group as well, and there is support for it. We are looking again with the estates lead at different connotations around that. There is also a replacement piece there as well, because as the Senator can appreciate, St John's is a very old hospital. The bed stock is not first class, so there is a replacement piece that is more important.

Then there is the additionality and the workflow in St John's. I would like to add, as well, that the local injuries unit there is the second busiest in the country and it is seeing huge numbers of patients. The flows between St. John's and the UL Hospitals Group is actually very positive and the relationship there is very positive. It is a good, collaborative example of how that hospital is taking activity away.

Mr. Bernard Gloster

Of course, building 120 beds in something like St. John's requires consideration, no more than building a surgical hub in Limerick. However, the issue is if it does not start to decompress the pressure on the UHL site by dealing with existing elective work and by taking it out of the UHL site to create the space they need for the emergency work. While it would be a very good effort because it will see lots of people, if they are lots of new people and lots of new, additional elective work that does not do anything to the UHL site, then it is not such a great endeavour. The priority has to be the biggest demand and the priority has to be on the pressure that is on that site. A lot of that is not caused by elective work but it is complex medicine.

I thank the witnesses. Other members are looking to come in, but I wish to welcome the progress that has been made regarding Sláintecare.

I have gone through many of the big-ticket items relating to it. I welcome the fact that the RHAs will progress early next year. It is all positive news, but I share the concern that it is a ten-year implementation plan and that we are already six years into it. I just question if it will be fully implemented in ten years. It does not look like it at the moment, but I am optimistic about that.

A number of Members referred to beds. It has been a common theme. There was mention of the fact that the system we have is slow and cumbersome. The really frustrating thing for the committee is the fact that we know of plans that have been submitted and know they will not impact the hospital system, as such, if we get the go-ahead on them. We all accept that there is a need for those beds, so if there is a system that can be speeded up, will the witnesses come back to us and inform us as soon as possible? I think it is a frustration with the system that we all share.

One of the cornerstones of Sláintecare is the digital transformation and eHealth. It is a key area. Has a recruitment campaign for a director of digital transformation begun? The previous director resigned a couple of months ago. I am concerned about the pace of reform. This was also mentioned in discussions here about some of the massive changes that happened during the Covid pandemic. I acknowledge the fact that a lot of those positive changes and new applications came from in-house. We do not recognise that positive work. It came not from the outside but from staff within the system.

In the same vein, there is the recruitment of a chief information security officer. We know about the challenges of cybersecurity. I would have thought, with all the big markets out there and the likes of Google, Microsoft and so on, that it would be more favourable to try to recruit someone. Is there any news in that regard?

Could the witnesses explain to me why there has been no eHealth Ireland committee meeting since 18 September 2019? I know that the committee was replaced by a technology and transformation committee. I do not know what the difference between the two is. How many times has the committee met? What is the difference between the two committees? What type of work has been done in that regard? It is about that key area of digital transformation. Who wants to answer those questions?

Mr. Bernard Gloster

On the post the Chair mentioned, the Secretary General can come in on the bigger picture. The chief technology and transformation officer is about connecting the totality of transformation, not just digital. That post is practically imminent. It is ready to hit the advertising deck.

Ms Anne Marie Hoey

Yes. It is due for advertising this week-----

Mr. Bernard Gloster

It had to go through international searching and so on before that. The security piece comes with that as part of the overall change and reform. They are challenging posts to recruit to, even despite some of the perceived downturn in the technology world, in terms of getting the right skill set. I have talked to the Secretary General about this several times in the context of the approach to the best we can do with it. I will participate in that recruitment and selection process, because they are key positions for us.

Mr. Robert Watt

To add to what has been said, there is a very challenging market. We might see some easing as was suggested because it is a real problem for us to try to get the people in to help Mr. Thompson's team and other teams in the HSE to try to change. It is a big challenge.

I absolutely accept the issue with the overall eHealth strategy. We need to do better. We need to galvanise the system and identify and push those projects. There are enormous gains and wins. We can improve productivity, improve throughput and improve the patient experience for people and keep them out of hospital and closer to home. We will certainly come back to the committee - the next few months has been suggested - maybe for a session on it and just to talk about the plans being developed and the risks and issues in that regard. It is definitely an opportunity we really have to do better to seize the benefits of.

We have seen during Covid the new applications that have come through. As I said, we should promote those people who were innovators and who came up with those models during the pandemic. We tend to go outside all the time, but if the talent is in house it should be nurtured, encouraged and moved forward. It would be good if we could come back to that at some stage.

There are significant delays in the review enhancement models for industrial relations. I know that is the big one, but are there any developments in that regard? What are we talking about in terms of changes in that regard? Is a new model being considered, and can-----

Mr. Robert Watt

I apologise. What-----

It was suggested in some of the documents that there were delays in the review enhancement model for industrial relations. There are big challenges there with recruitment and so on. Are the witnesses looking at changing that whole model, modernising and trying to cut through some of the industrial relations difficulties we have had with some of the unions and so on?

Mr. Robert Watt

There are two issues. There is recruitment, which we have mentioned, and it was interesting to hear what the new CEO said about looking at the recruitment processes again and how they have improved. That is reflected in the work of Ms Hoey and her team in that there is a lot of recruitment going on, and it is much more effective. Can we do better? Of course. There are certain skills where we have difficulty. As for the wider industrial relations disputes that can arise and different issues we have with the representative bodies, I think we are all very conscious of trying to engage early and constructively with people on their grievances and issues within the machinery that is there and try to deal with any issues that arise. That is part of the ongoing professionalisation of the industrial relations function within the HSE.

I need to cut people off because a vote has been called. I apologise. I really appreciate the time and effort people have put in this morning. I thank representatives of the Department of Health and the HSE for their engagement with the committee on the important matter of the implementation of Sláintecare. The committee will continue to engage with the matter of Sláintecare into the future. Again, I appreciate the witnesses' time and effort.

The joint committee adjourned at 11.48 a.m. sine die.
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