As part of the national response to Storm Éowyn, the Inter-Departmental Recovery Group was established. The Group, chaired by the Department of the Environment, Climate and Communications, is coordinating actions to restore telecommunications and broadband to those experiencing outages.
The Minister for Tourism, Arts, Media, Communications, Culture and Sport, Patrick O’Donovan TD met with industry representatives (including NBI) on 14 February 2025 to discuss the storm impact on telecommunications infrastructure, the industry’s response, restoration works and their plans to improve the networks resilience to emergency weather events.
Information available to the Department advises that all mobile services in Co. Offaly have been restored and that repair and restoration work to restore broadband services to those still impacted by Storm Éowyn is ongoing at pace. Further information and updates can be found on https://www.gov.ie/en/news/19c88-storm-response/.
National Broadband Ireland (NBI) have informed my Department that the majority of their end users in Co. Offaly are now back online, with their connections restored. The remaining end users who are still offline are expected to be back online in the coming days.
NBI has a dedicated email address, reps@nbi.ie, which can be used by Oireachtas members for specific queries.
To accelerate restoration efforts, NBI have implemented several measures and been fully mobilised since 24 January . Crews are currently working to restore services as quickly as possible.
Key actions taken include:
• NBI mobilised four additional subcontractors, whose efforts in supporting repair and assurance works have been crucial to reconnecting end users as swiftly as possible.
• NBI liaised with existing subcontractors, to ensure that all allocated resources across the National Broadband Plan (NBP) are prioritising storm recovery.
• NBI coordinated the supply of additional materials and equipment to support field teams.
• NBI have engaged five fibre-splicing crews from the UK, to assist with repairs.
• NBI continue to prioritise restoration based on customer impact, and although the volume of fibre breaks is unprecedented, significant progress has been made to date.
• NBI maintain open communication channels with Retail Service Providers, providing real-time updates regarding completed or scheduled repair works, including notifying when service is restored to end users.
The activities of other commercial operators delivering high-speed broadband such as Open Eir, Siro and Virgin Media are not planned or funded by the State and the Department has no statutory authority to intervene in that regard. The Department does not have access to details of outages in Co. Offaly for these operators.