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Dáil Éireann díospóireacht -
Wednesday, 24 May 1989

Vol. 390 No. 5

Private Members' Business. - Health Ombudsman Bill, 1989: Second Stage (Resumed).

Question again proposed: "That the Bill be now read a Second Time."

In view of the fact that we have moved into Private Members' time and because I know there is some anxiety on the part of other Deputies to contribute, I will try to truncate what I have to say.

This Bill is nothing more than popular stuff. It is part of the coin of the political currency which the Progressive Democrats, the sponsoring party, are guilty of circulating. It is opportunistic. The Bill is meaningful in itself and the principle which it seeks to establish is a good one, but they have taken a good principle, incorporated it in a meaningless, illogical and wasteful Bill and then presented it before this House as if it were some great mould-breaking stumble forward. The reality is that it is nothing more nor less than a crass, cheap, shallow political stunt aimed at the flagging fortunes of that party. However, there will be another day for judging that issue.

There are a number of dangerous points about this Bill. The principle that somehow we should extend the concept of an ombudsman to have an administrative overview on the health service is one that I personally support, but it would be very dangerous if we were to go the route that this Bill proposes. The creation of an additional ombudsman would create an aditional call on the funds available for the existing Ombudsman's office. Undoubtedly some of the scarce resources that are at present available to the Ombudsman would have to be diverted into the new office which would create a parallel administrative structure to the current Ombudsman. Deputies should look at the report of the Ombudsman since the extension of his remit to cover health services. There is very little evidence that this proposal is now necessary nor is there any evidence to suggest that the pressures which undoubtedly exist on that office primarily arise from the fact that the Ombudsman is now charged with overseeing the activities of the health boards.

The most odious aspect of the Bill is the divisiveness that it would create. If one reads subsections 3 (1) and (3) together, one can only come to the conclusion that there is to be an extraordinary type of discrimination introduced whereby private patients who do not have VHI cover would find themselves, in some circumstances, without the right of access to the Ombudsman, the common person's complaint agent. That surely is a ludicrous proposal. Perhaps I misunderstand the Bill, but I am convinced that is the main thrust if one reads those two subsections together. I do not think the Bill's proposals are intended to create that odious situation; but that slovenly drafting in a Bill which has quite a few pieces of slovenly drafting simply illustrates the basic thesis I first proposed, that the Bill is nothing more than populist, opportunistic stuff, not seriously aimed at creating an improvement in the health services.

Another point about the Bill which is an annoyance, and I know there are other people more eloquent than I am on this issue on the opposite benches, is its slavish adherence to the British model. When the British were adopting the Ombudsman system they decided that they would incrementally approach it; they were fearful of this new concept. They, I suppose, had some reason to be fearful. In the English speaking world the Ombudsman concept was new in the sixties when they first started to put their legislation into place. It is no longer new. There are over 80 ombudsman offices in operation in common law countries around the world; they are well tried and tested and only one country, the UK, has come up with this nonsensical suggestion of creating parallel ombudsmen for different areas of public administration in its widest sense.

What we have in this Bill is an example of this slave mentality that so often exists in our law, the slavish adherence to the British model. What is particularly worthy of condemnation is that the model the drafters of this legislation are slavishly adhering to is a failed model, because anything that is written on the British health ombudsman comes to the inevitable conclusion that that separated office is a failed office. That someone should suggest that this is another great stumble forward for the mode breakers of Irish politics stretches credulity. The facts are that if we wish to extend the Ombudsman's power to clinical judgment issues, we should do so by amending the primary Ombudsman legislation and then by concentrating such resources as we can give to our ombudsman/ ombudspersons to the one office and concentrate them there — I introduce the concept of ombudspersons as Deputy Barnes has joined us.

This is not serious legislation, although hidden deep in the murk of the Bill there is a serious concept, the question of how we create a situation where people who feel they have a grievance against the medical services, against the clinical end of the health administration, will be able to seek support from some public agency in the vindication of their rights, in the pursuit of justice. In my own constituency the need for some institutional arrangement in this regard is very well illustrated by Willie Dunne's family tragedy. The fact that a young couple, having suffered the long drama of the dispute, now have to put their house on the market is a tragedy, and we in this House should come up with some serious proposals for addressing that sort of issue; this is not a serious proposal. In the core of the Bill there is a little gem, it is surrounded by a great deal of murk and mire, including not least the intentions of the people who introduced the Bill to use a circumstance for which there is a great deal of public sympathy to trump up a bit of political support. The Bill is riddled with weaknesses. The least one can say about some of the provisions is that they are slovenly. The fact is they are unworkable, divisive, uneconomical in their concept and they would certainly be uneconomical if it were sought to put them into effect. The major provisions in section 3 are really, if the House will excuse the unparliamentary language, no more tarted up versions of what one would find in the Ombudsman Act, 1980. If we want to improve that Act we should do as the New Zealanders did some years after they brought the primary ombudsman legislation into operation; they reconstituted the parliamentary committee, looked at the office and its weaknesses; and political consensus was reached on where the major weaknesses were and how they could be addressed. That is how the New Zealanders went on to create a model ombudsman. One will not create a model anything by simply attempting to use a sad case or occasional sad cases to political advantage.

The provisions of section 4 of the Bill strike me as being particularly undesirable. I agree with what Deputy Yates said last night about laypersons trying to double guess medical opinion and the undesirability of that. Section 4 provides that the Ombudsman shall have the power to direct a hospital or health board to provide specified medical or surgical services to a named eligible person. I may be misreading this, but surely this is most undesirable. Would this not create an institutionalised queue jumping arrangement, because after all not everybody in the queue for health services will take their case to the Ombudsman? Occasionally it will be found that some individuals are not treated particularly well, but unless one could have some way, the wisdom of Solomon, to oversee the entire queue for a particular service and to be able to judge between the degrees of misery which every person in that queue is suffering then this is surely institutionalising injustice, and there cannot seriously be the intention to do this. For example, I do not believe Deputy Walsh, who is going to speak on this next, would wish to see that happen. That would have the effect of putting into operation the proposals which I presume the Deputy is going to speak in favour of later tonight.

The facts are that this is ill-advised legislation. The idea of creating an easily accessible, inexpensive system of ensuring justice for people who feel they have suffered an injustice with regard to the health service is an important idea which we should look at seriously. My passionate belief is that the only way one can achieve that type of justice is by having a serious look at the existing office of the Ombudsman and considering how we can extend the Ombudsman's remit to cover the issue.

This Bill would not in any way improve the general wellbeing of people. It would cause a great deal of expense and duplication and would undoubtedly create a degree of confusion. If one looks at the cases that go through the health services, one can see that there are administrative elements and clinical elements. Are we to take the administrative end of the complaint to the Ombudsman in St. Stephen's Green and take the clinical element to another Ombudsman operating somewhere else? That would not make sense. After all, the party who sponsored this Bill argue that they came into politics to give sense and realism particularly in economic matters. That is hardly realistic and it is not sensible. Although the principles at the centre of the Bill are well worth considering the Bill has nothing whatsoever to commend it.

Although the introduction of such a Bill in Private Members' time may only mean that the subject is open for discussion, it highlights a need in the community and the unease about our health services. The principle of appointing an ombudsman in this area is an excellent one. It is a system that worked effectively in many countries. The need in this regard arises from apparent inequalities and conflicts and from situations where decisions need to be made by an independent forum. One of the most important dimensions of the debate about appointing an ombudsman on health relates to independence. We are all aware of the human tendency to defend our own grouping and to begin empire building within organisations. There is also a tremendous amount of politics and power playing within organisations. Given this often true perception within society, citizens in a democratic State feel they must have recourse to an independent forum to voice their fears about apparent injustices in the system. People must know that such an ombudsman would not have a vested interest in defending an organisation, a profession or a grouping, that the ombudsman has been set up to objectively address complaints. That is the real strength in an ombudsman. Deputy Roche said that it was only in the UK that we have had a proliferation of ombudsmen. I would point out to Deputy Roche, if he was here, that in Sweden there is an ombudsman for women's affairs which has proved to be extraordinarily effective. There was a real need for an ombudsman there because of the multi-disciplinary and many faceted approach to womens' affairs in dealing with human behaviour and legislation.

When we talk about returning health to where it should be, back into the community, we get the same multi-faceted and sometimes duplicated services and many queries will arise for the attention of an ombudsman. The ombudsman's office would be objective and independent and would do a lot to alleviate the anxiety and real fears of the community many of whom have found to their cost that the health service has been unequal. That is a matter of concern to everyone and we should strive to ensure that such inequalities will not occur. The setting up of an ombudsman's office in this area would ensure that things would be seen to be above board.

The ombudsman's office could retain a great amount of valuable information which at the moment may not be stored centrally. Deputy Roche queried the cost of running such an office. I contend that at the moment we have a certain amount of wasteful duplication in administration, in having eight health boards to serve a community of 3,500,000 people. A medium sized city in another country would have such a population and the health services would be administered effectively by one authority. We should have one health board with the very important fall back of an independent professionally run ombudsman's office which deal with queries and which would above all deal with the unease of people when bringing unjust or unfair cases to light. Surely a country with our population would be better served and at less cost by having such matters dealt with in one location instead of having a proliferation of health boards where similar cases must be dealt with separately in eight different regions. I am a great believer in extending boundaries and I am not worried if what I envisage breaks boundaries or accepted norms in already established ombudsman's offices.

In talking about access to information, one advantage in having such an office is that they would be able to gather and analyse information on any register or on any service within the health area and make it available quickly to those who need it. Such an office would also be able to correlate statistics and information on the community care area and on intensive care within hospitals. I know the Minister will agree with me when I say that there is a great need to gather as much information as possible so as to enable us to spend money as efficently as possible and to provide the best treatment possible. There is also a need to centralise statistics from regional areas.

I pay tribute to the Minister for recognising that there is such a need and for setting up central registers on different forms of cancer. I wish to take this opportunity to ask the Minister to set up a register which I and many other people would like to see set up. Unfortunately a high number of parents have experienced stillbirths. By setting up a register of the neo-natal deaths of infants we would be able to evaluate and analyse the statistics and then draw up preventive measures to reduce the risk.

We are all aware that we have a very high rate of sickness and disease in society. The work of a health ombudsman's office and the information it could supply could be of tremendous help in this regard.

I again express my sense of loss and disappointment that the Health Education Bureau is no longer in existence. I believe it is important that we have an independent and professional office to which community and other interest groups can turn for information and which could highlight preventive measures or treatment in respect of any illness. It was possible to do this when the Health Education Bureau were in existence. One of the reasons I speak so strongly for the setting up of an ombudsman's office is that I realise there is a need for an independent office who can critically but not in a hostile manner, analyse our health services. I do not believe that this will happen from within, it has to happen from without. People would welcome that.

There is outrage at what is happening in regard to the health services. People are either being denied treatment or are getting it at huge cost in terms of the time they have to wait for treatment. Obviously there are cases that are crying out for the services of an office such as an ombudsman's office. In his contribution Deputy Roche indicated that some people might use an ombudsman's office to jump queues and to gain priority. If we were running a decent, egalitarian health service there would be no need for such a fear but unfortunately this is not the case at present. We have had many debates in this House recording the fears which people have, the suffering that is taking place and the delays.

Each week each of us meets groups of people who feel they are very hard done by, that they are excluded from the health service or are encountering delays in treatment. They have the perception that there is a two-tier health service and that one cannot afford to get sick or have symptoms which require treatment unless they have insurance. While some of this may be exaggerated the sooner we create a health service which gives equal access to the most sophisticated treatment the better. People should not be put in the position of believing they are second class citizens if they do not have private health insurance. Until that is rectified, people will believe they need an ombudsman's office. They will be convinced that they are living in a country that is not working towards equality and justice for all, that, in fact, the gap is widening.

I would like to think that the savings we could achieve in the various health areas by having an ombudsman's office would, for instance, highlight the abuse that takes place in certain areas or would highlight those areas where a satisfactory service is not being provided. This should alert us to the need for reform. If and when a health ombudsman's office is established I hope there would be an excellent working relationship between it and the health service which should see it as an office from which people can obtain information which it is very difficult to provide through the many offices that the health service is attempting to run.

The health service should welcome the establishment of a health ombudsman's office, as they in turn could make their case and clear away some of the myths which surround the health service. Both sides would be able to make their case through this independent forum. As long as the health service continues to madly defend itself and those in need of treatment believe they are not getting a fair deal, neither side is being well served. The health service would also have the tremendous advantage of being able to highlight, through such a forum the reforms and actions which may be needed. When a report from the Ombudsman was presented to this and the other House and publicised we could reply on that kind of clear information and act on it. I should like to think that the health services would be the first to feel that they could not alone accept the kind of information — and the criticisms in relation to the cases presented to the Ombudsman during the year — but ensure that the services they were running would become even more effective which would mean less work for the Ombudsman in the next year.

The Ombudsman's office could be of great value and give people the satisfaction of being heard. It would give people an opportunity to have fair play, even if the outcome was a ruling against them. That kind of information coming from an ombudsman's office would remove a tremendous amount of resentment and might soften the lack of information and knowledge which leads people to feel they have not been treated properly.

The Ombudsman's office could range over several levels. For instance, it could be a guide as to how people are treated within the health services. It could also indicate how they are valued when they go into a hospital or clinic or before a medical consultant. That is an important aspect because there is a tremendous amount to be done in that area. In some instances people allow their health to deteriorate, sometimes beyond recovery, because they fear being intimidated, patronised, denied information or made to feel that there is not enough time or attention for them. If that kind of complaint was received in an objective central office, it would go a long way towards reforming the treatment of the most important person in the health service, the patient.

The Ombudsman's office could also be of incredible value and support to the health service, the Minister and his officials in the Department of Health. Of course, this includes the social welfare area and I know the Minister is well aware of this. However, it leads to the tremendous amount of resentment and injustice — and sometimes penalisation — when there is an arbitrary cut-off point for people in relation to eligibility for health services. There are circumstances of the most painful sort of which we are all aware where people are on very low incomes, but, because they may own a bit of property or are single people with a small property and savings, are slightly over the rate at which they would receive help, they lose out on everything.

The poverty traps built into the health and social welfare services are crying out for reform. I know reforms have been attempted but, no matter what is done, there will still be cases that will need close personal attention. At the moment some cases are arbitrarily dismissed because they do not comply with the eligibility clause of present legislation. There will always be the case with special circumstances attached to it that needs to be examined in its own right and an ombudsman could make an objective decision. It is one of the greatest services which an ombudsman's office could give us.

We should not rest easy if a service, particularly one fundamental to the life, death and survival of people, is not working in regard to equal care, compassion and urgency of treatment for all. An ombudsman's office would give the voice, trust and confidence to all our people to know that it was there for those who are vulnerable and have difficulties. This would justify calling it a caring society. We expend a huge sum on our health budget, we must make sure that all the people who fall into poverty traps are rescued and the safety net in this regard is an ombudsman's office.

Research and statistics show that people are looking very seriously at whether specialisation, technology and the technocratic method of medicine is the answer to a good, positive health service. The Minister will be aware of my usual follow through in regard to this. One of the great services which an ombudsman's office could provide would be to highlight and give positive encouragement to alternative medicine which is still considered to be on the fringe of the health service. However, in this country it is finally gaining credibility and we now realise that unless we have a holistic and positive approach to health, our health services will never have sufficient funds to meet the kind of unbalanced and diseased negative health problems which can occur. All areas of treatment that can be professionally proved should be recognised. We should openly encourage such areas of medicines and, perhaps, get the more established people in medicine to look more positively at them. There is a role there for Health Ombudsman to play.

The office of an Ombudsman should be used for the dissemination of information in regard to healthcare. We should be able to reassure people who are concerned about attacks on their health from pollution of the Environment. We should tackle such problems as air pollution and water pollution and ensure that our food is not contaminated. According to an EC survey on energy and the condition of food people in Ireland expressed a high level of concern about the danger of nuclear radiation and chemically contaminated fruit and vegetables.

Objective and accurate information should be relayed to the public in regard to healthcare. If it is considered necessary to take action in regard to certain matters that information should be conveyed to the public through a Health Ombudsman. We are all aware of the anxiety among people about health matters, particularly the pollution of the environment. If our environment is not damaging our health we should receive assurances on that score from the Department. I do not think that our environment is damaging our health. Indeed, what we eat and breath is not killing us but ensures our survival.

Having listened to Deputies Barnes, Harney and Yates I am not convinced that there is a need for a Health Ombudsman. My colleague, Deputy Leyden, and Deputy Roche dealt at length with the details of the Bill and for that reason I intend to deal with the issues raised by Opposition Deputies on the question of a Health Ombudsman. Deputy Barnes said she could not understand why the Health Education Bureau was transferred to the Department of Health. She thought it should be left as an independent body. I should like to tell her that those who worked with the bureau and who are now involved in the health promotion unit agree that the unit is a much better vehicle to promote good health among our people. I am proud of the initiatives I have taken in that regard in the last two years and of my commitment to health promotion.

In the short time since its establishment, the health promotion unit in my Department have undertaken an extensive work programme. Among the issues being addressed are smoking, alcohol, drug abuse, AIDS education, cancer education, immunisation programmes, food hygiene, nutrition, safety and exercise. A milestone in the protection of the health of infants and young children was reached in October 1988 when I introduced the measles, mumps and rubella immunisation programme. That was introduced in conjunction with the DHSS in the Six Counties and, hopefully, it will eradicate these diseases from the island. I am glad to say that we expect to reach a 90 per cent uptake by March 1990. I also set up an expert group — Deputy Harney would not agree with that description — to investigate the best possible means of establishing a national cancer register. I am pleased to be able to say that we will have such a register in place in September. I am grateful to the group for their work because, unlike Deputy Harney, I need the advice of experts from time to time so as to ensure I get the best possible results.

The advisory council on health promotion which the Government established comprises a wide cross section of interests and has already submitted a number of recommendations to me in relation to priority areas for action. The Government also decided that a committee of Ministers should be established, reflecting the collective commitment to health promotion and providing a forum at the highest level to discuss and resolve intersectoral issues and to ensure that agreed policies are implemented. That is in keeping with what Deputy Barnes referred to, the impact on the environment and the impact of radioactivity.

We also established a Chair in Health Promotion in University College, Galway. We felt that a strong academic base, both for teaching and research purposes, was essential if health promotion was really to develop as a significant element of health policy. The importance of these developments should not be underestimated. The national tendency is to see healthcare in terms of its curative aspects. However, the steps which we have taken will help to focus attention on preventive strategies and will lead to a healthier, safer society and an improved quality of life for all.

One of the most significant developments in the delivery of the health services in recent years was the completion of the negotiations between my Department, on the one hand, and the Irish Medical Organisation, on the other, on a new form of contract for doctors participating in the general medical service.

Following the completion of a report by a joint working party in 1984, a number of unsuccessful attempts were made to reach agreement on a new form of GMS contract. In 1987, I invited the parties together and following lengthy and detailed negotiations agreement was reached on a new form of GMS contract. This agreement came into operation for the vast majority of GMS doctors on 1 March, 1989.

I am satisfied that this new agreement constitutes a sound basis, not only for the future of the GMS on a cost-effective basis, but also for the development of general practice as a whole, enabling it to fulfil its full potential as the core of an integrated and comprehensive health service. By supporting continuing education and co-operation between doctors, whether through group practice or otherwise, I am satisfied that the continuity of patient care and its quality will be enhanced. The new payment system is a clear foundation for the important task of ensuring that the GP is able to function as the key figure in the primary health care system, drawing on the whole range of ancillary and support services which his patients require.

One of my concerns since taking up office as Minister for Health has been the need to review the community drug schemes, particularly the refund of drugs scheme administered by health boards. I completed my review and Government approved my proposals for the introduction of a revised community drug scheme. The scheme will be tailored to cater for those in greatest need. That is, those people who are on continuous and expensive medication.

Arrangements will be made so that the financial outlay by the individual patient on medication will be kept to the minimum. At the moment, a patient can claim a refund in respect of the amount of expenditure in excess of £28 per month. While it will not be possible to reduce this threshold at this stage, the new arrangements will ensure that that amount is the maximum which an individual will have to pay in a month. I am satisfied that within the present resource constraints, the new scheme will satisfactorily address and resolve the main difficulties inherent in the current schemes. The new scheme will be ready for implementation in the summer.

The Government have recognised that the problem of AIDS requires special and urgent attention. Sixty per cent of those who are HIV positive are drug abusers. The Government invested heavily in the Eastern Health Board's pilot outreach programme which is aimed at making one-to-one contact with drug abusers about the dangers of AIDS, and indeed drug abuse, and encouraged them to come forward for treatment and counselling. We have given numerous grants to voluntary organisations dealing with drug abusers and we approved a special grant of £50,000 to the Irish Haemophilia Society to enable them to develop their services further. A sum of £250,000 was provided to the AIDS fund to help AIDS sufferers. Mindful of the role which education plays in this area, I am working with my colleague, the Minister for Education, Deputy Mary O'Rourke, on an education programme for second level schools to ensure that all children leaving school are alert to the danger of AIDS.

The Government have taken decisive action on a number of fronts in their short period of office to deal with the most pressing problems facing children who are most in need of care and protection. I have brought forward a major new Child Care Bill which has gone through second stage in this House. This Bill, incorporates a wide range of badly needed reforms in our structures and services for children at risk. This landmark social legislation, which has been welcomed by all interest groups, considerably strengthens the powers of the health boards in the provision of child care and family support services. Health boards will be required to have regard to the principle that it is generally in the best interests of a child to be brought up in his own family. The main emphasis and underlying philosophy of the Bill is, therfore, on a caring, preventive approach whereby sensitive support and assistance to families in need will enable children to remain at home; only in very exceptional circumstances are children to be taken into care. This new Bill, together with the Government's new Adoption Act which was passed into law in 1988, represents a solid new legislative foundation and framework for the future development of services which are both relevant and effective.

A sum of £1 million is being provided for the development of new and expanded services throughout the country for disadvantaged youth groups, particularly the young homeless, young travellers and young substance abusers. Another area which received priority attention from the Government was the need to improve our present services for abused children. In 1987, I published a comprehensive new set of detailed guidelines on the reporting, assessment and management of suspected cases of child abuse, including child sexual abuse. I also provided substantial sums for the establishment of new units for the investigation and management of child abuse at Temple Street and Crumlin Children's Hospitals and also allocated £500,000 between the eight health boards to enable similar type services to be developed in all the health board areas in the country.

Where other parties have spoken at length over many years about the need to address the problems of children who are at risk, this Government, by contrast, though the series of significant initiatives outlined, have moved decisively in a short period of time to tackle and deal head on with the problems.

We have not had a Child Care Bill.

We have. Our rationalisation of the acute hospital system must be put in perspective. The objective of the rationalisation of hospital services is to provide an effective, efficient and caring health service within the limits of the funds allocated for that purpose. Acute hospitals consume over 50 per cent of all health spending and the amount is more than adequate to provide a high quality service, which we have.

From the mid-sixties on, there has been a very large measure of consensus among all political parties that this country should endeavour to maintain its position as one of the countries with an advanced, modern health system.

It was quite clear as early as the mid-sixties that the increased capacity for better patient care brought about by the new technology, and the cost of supporting such technology, meant, by definition, a reduction in the number of centres at which a first class acute diagnostic and treatment service could be maintained. The commitment to maintaining a very high level of diagnostic capacity is reflected in, for example, the fact that there are now 12 CT scanners in the country and eight of these are in our public hospital service. Five of these eight have been brought into operation in the last two years.

A major building programme got under way over the last number of years; new technology came on stream rapidly; medical practices changed so that less beds and more support facilities were required; and expectations of successful diagnosis and treatment increased as new techniques and procedures became available.

The first step I took when I came into office was to review the acute hospital system so that we could remove those hospitals which were surplus to requirement, which we have done in a planned way over the past two years.

I do not have to tell Deputies that the emphasis in recent years has been on transferring service provision away from the hospitals to the community. Where hospitals have closed arising out of the review, alternative facilities in the community have been built up and some hospital buildings have been used to provide services for the elderly, for example, Baggot Street Hospital. It was decided by the previous Administration that this hospital should be closed and the services moved to St. James's Hospital. I decided that it should be maintained for the benefit of the local community and I am glad to say that now it is a most impressive institution. The hospital now provides a wide range of services, including day care, psychology, psychiatric and counselling services, physiotherapy, X-ray, pathology, childhood developmental clinics, respite beds and most recently the drop-in centre for persons suffering from the AIDS virus.

Despite the restrictions on staffing and finance, we have maintained the number of consultants in the hospital system, and the levels of activity have increased. An indication of the throughput of the six major hospitals in Dublin can be gained from the following information for 1987 and 1988. The number of admissions in 1987 was 86,840 and in 1988, 89,853, an increase of 3.5 per cent. The number of outpatient attendances in 1987 was 393,616 and in 1988, 461,670, an increase of 17.3 per cent. In 1987 there were 24,000 day cases compared to 33,103 in 1988, an increase of 37.7 per cent.

We now have a clear picture of what we want to achieve in the organisation of the acute hospital services. The changes which have been made will result in a much more efficient health service which will be more responsive to the needs of our community over the coming years. There has been steady progress in equipping and opening new units. This year alone, new facilities have come on stream at St. James's, the Mater, Cavan, Mullingar and Castlebar. A good start has been made in a number of hospitals, and new facilities will continue to come on stream in the coming years, including Ardkeen, Sligo and Wexford and, of course, the new hospital which is being planned for Tallaght.

Waiting lists did not come into being with the arrival of this Government in office. They are nothing new.

They have lent to them.

They have always existed here and elsewhere. For the benefit of Deputy Barnes I should like to quote a letter dated 9 November 1983, to a patient. The letter states:

Dear Sir,

As your name has been on the waiting list to see the County Surgeon since November, 1982, please let me know if you still need this appointment or if you wish to cancel it. Please let me know before Friday, 18 November, 1983.

There is no hospital in the country at present where a patient has to wait 12 months to see a surgeon at out-patients. That was going on when the Coalition were in Government, yet they come in here and tell us waiting lists are new and were never there before. Waiting list numbers are a very unreliable measure of the availability of hospital services. Patients may be on more than one doctor's waiting list for the same treatment. In some cases, patients are added to waiting lists when doctors expect that they will require treatment in the future but do not, at that point, need admission to hospital. Also, crude waiting list statistics do not distinguish between patients presenting for first time treatment and those receiving continuing care.

The crucial point to be understood in relation to waiting lists is that they must always be put in the context of the actual throughput of the hospitals. For example, there has been much uninformed comment in the media and elsewhere recently concerning the fact that there were over 22,000 patients awaiting admission to hospital in 1988. However, that figure is set in proper context when one considers that over 500,000 patients are admitted every year to our acute public hospitals. The number on the waiting lists represents about 4.5 per cent of the total number of patients admitted annually.

Similarly, the number on the orthopaedic in-patient waiting list on 30 June 1988, was 5,170 — but a total of 31,542 orthopaedic patients were admitted in 1987.

This point is even more strikingly made when one looks at figures for outpatient departments. In December 1987 there were around 67,000 awaiting outpatient treatment while there were over 1.5 million attendances at outpatients that year. Again, the orthopaedic outpatient waiting list numbered 9,205 patients, while over 188,000 such patients were treated. These figures show the real achievements of the health service in meeting the demands placed upon it.

While some problems do exist in specific areas, we are addressing them with a view to having them resolved as soon as possible. For instance, prompt action was taken in relation to the Southern Health Board to ensure that high level quality services continued to be provided there.

Waiting lists are constantly monitored to ensure that no intractable situations develop. Indeed, thanks to the caring and efficient staff in our hospitals it is amazing that such large numbers of patients are looked after with as little inconvenience to them as is humanly possible.

There have been a number of developments with regard to the psychiatric services, particularly within the community, over the last two years. The new facilities include day hospitals, day centres and residential accommodation. In addition, the acute in-patient component of the service will in future be located at general hospitals. General hospital psychiatric units have been built in Tralee, Letterkenny and Beaumont Hospital in Dublin. The unit at Roscommon will open in July while that in Cavan will open in the autumn. I have also approved the construction of a new psychiatric unit at Naas General Hospital which, together with a range of day centres and hostels I have also approved for County Kildare, will enable a comprehensive community based psychiatric service to be established in that county. The new unit at Naas is expected to be completed and ready to be opened in 1990. Plans are at an advanced stage for the provision of a new acute psychiatric unit at the Regional Hospital in Ardkeen in Waterford. At the end of 1988 there were 47 day centres and 32 day hospitals catering for over 7,500 patients while over 1,800 people were living in hostels and community residences.

The same is true of the mental handicap services in respect of which there have been a number of developments over the past two years. There has been the transfer of people with a mental handicap from St. Patrick's Hospital, Castlerea, to the Brothers of Charity services and a similar transfer from the Eastern Health Board's psychiatric service to Cheeverstown House. These developments have led to a considerable improvement in the service provided to those people. Following the success of these transfers all health boards are being encouraged to have people with a mental handicap at present in psychiatric hospitals assessed by the mental handicap agencies with a view to providing more appropriately for their needs.

Major changes are also taking place in the service provided by the Daughters of Charity in Dublin. For example, 200 residents at St. Vincent's Centre, Navan Road, are being transferred to alternative accommodation, 150 of whom will be based in the community. A smaller but nonetheless significant development is occurring in the services provided at St. Michael's House. New residential places for people with a high level of dependency are being opened.

It is also heartening to see that the initial stage of the commissioning of Aras Attracta in Swinford has now been completed, the first 30 residential places being in use. That centre will constitute a major contribution to the services for mentally handicapped in the Western Health Board region. In every region developments are quietly taking place particularly in relation to the provision of community based services for people inappropriately placed in large residential centres.

The Department of Health spent some £120 million on the care of people with a mental handicap. That excludes expenditure by the Department of Education on special schools and classes. Services for the mentally handicapped have received priority status in the allocation of funds over the past three years. It is my intention that they will continue to be protected. Also, the welfare of those who are disabled and elderly is of paramount importance. The Report of the Working Party on Services for the Elderly —The Years Ahead — A Policy for the Elderly— launched last winter provides us with a coherent blueprint for developing services up to the end of this century.

At present we are preparing legislation to license nursing homes. For example, new units for dementia came on stream recently run by the Brothers of St. John of God, Stillorgan, a major unit at St. Columcille's, Loughlinstown, and St. James's Hospital. I have referred already to Baggot Street. I might add that St. Columcille's and St. James's Hospitals will provide assessment units and rehabilitation of the elderly. There have been tremendous developments within the Eastern Health Board area.

I might add that those who care for elderly relatives often have no income of their own. My colleague, the Minister for Social Welfare, has recently amended legislation to allow the prescribed relative's allowance to be paid directly to the carer. This will implement the recommendations of the report entitled —The Years Ahead — Policy for the Elderly and represents a major step forward for carers.

National lottery funding has been made available to my Department. I am glad to report that a whole range of facilities have been provided for the elderly, mentally handicapped, physically handicapped, for the management and investigation of child abuse, psychiatric services and towards the AIDS programme.

There are over 55,000 people working in the health services. I sanctioned the recruitment of 600 student nurses in both the spring and autumn of 1988, leading to a total of 1,200 student nurses intake in that year. I also sanctioned the recruitment of a further 600 students in the spring of this year. I expect that sanction for autumn recruitment this year will be at a similar level. Also in the past few months I approved arrangements for making permanent appointments to almost 2,000 posts which had been filled on a temporary basis in recognition of the need to reduce the reliance of services on an undue number of temporary staff.

I have launched many initiatives to eliminate any waste of public moneys in order to ensure that we get better value for money within the health services. In this regard, my Department are actively supporting the health boards and hospitals in every way possible. Here I might refer to the work of the cost containment and efficiency unit within my Department. The work of that unit focuses on promoting cost consciousness and on co-ordinating information between agencies. The unit has brought about a price information exchange system between agencies so that they are aware of the prices being paid for a range of items. They are undertaking important work, particularly in the key area of prices of medical and surgical consumables which cost approximately £125 million per annum.

I am aware that difficulties arise from time to time. For example, I am aware of the impact which the accident and emergency service is having on hospital admissions in Dublin and also the difficulties some of our agencies are experiencing. I am keeping the position under constant review to ensure that any problems that arise are resolved quickly. That is basic to our whole health policy which is to ensure that proper and adequate health services are available to those in need of them.

I should like to deal now with a few of the points raised by Deputies Barnes and Harney. Deputy Barnes said there was no forum for critical analysis of the health services contending that constituted one reason there should be an ombudsman for health services. I agree with Deputy Barnes, but there is no forum because the one established in this State, Dáil Éireann, has been misused by Members on the Opposition side of this House. For example, Deputy Barnes said it is not safe to be sick tonight unless one is a private patient. That is not a fact. The fact is that there are 1.5 million attendances at outpatient departments annually, there are 500,000 admissions to hospitals and 110,000 day cases — public patients going into hospital for services. Therefore, it is safe to be sick in Ireland. That type of scare mongering, with Members coming in here, causing relatives and friends of patients unnecessary anxiety and fear has led to the present position. This House should be used for a critical analysis of the health services. I would welcome that.

I said that was the public perception; I am not saying that; it is the public who are saying so.

Yes, but why is that the public perception? The public perception is such because members come in here and say it is not safe to be sick. I know elderly people who are not ill but who are worried in case they become ill because they read somewhere or heard that Deputy Barnes or somebody else said it was not safe to be sick.

They did not hear it from me.

I heard it in this House this evening.

They have heard it from others who have endeavoured to avail of the health services recently. I reject that allegation.

I am telling the House the facts. There are 500,000 people admitted to hospital every year.

Deputy Harney was even worse than Deputy Barnes. She referred to the political or medical pull used to get people into hospital. That is a desperate slur on our health services. Admission to hospital is based on the clinical decision of consultants. Family doctors decide who will go to hospital. For a Deputy to come into this House and say it is done on the basis of political pull——

Are there trolleys in the corridors?

Yes, there are trolleys in the corridors. There are trolleys in the Meath Hospital. Does the Deputy know what they cost? They cost £1,300 because they have resuscitation and oxygen equipment on them. Then we are told it is a disgrace that a patient is on a trolley in the Meath Hospital.

The beds in emergency.

Operations have been cut back because of staff shortages.

It would be useful if some Deputies went up and had a look at the trolleys which people are on in some casualty departments.

What about the hip replacement operations?

Deputy Harney referred to the number of by-pass operations in the Mater being reduced. In fact, there is an increase this year because there will be 780 bypasses carried out in the Mater. I might say that the number of coronary bypasses performed in this country compared with the UK is much greater per 1,000 people living in the country.

What about the waiting list?

Deputy Harney referred to the fact that committees were not seeing the light of day. I make no apology for setting up committees. When we wanted to rationalise the 999 service in Dublin we consulted with the Eastern Health Board and Dublin Corporation. Deputy Harney would not do that — she would go off on her own. I admit that I do not know enough about how the 999 service works. I believe it was correct and proper to set up a small group between ourselves, the Eastern Health Board and Dublin Corporation to look at the position.

She has her facts.

The same applies to the computer system. I set up a small working group in my own Department. I brought in a few experts and I am glad to say we have rationalised the approach to the computer system which will lead to more efficiency in the health services. I do not apologise for setting up a small working group. Deputy Harney said she did not hear any of these reports. Maybe that was because she was not in the House. She will not hear them if she is not in the House.

That is unfair.

That is not a bit unfair, Deputy Wyse. I might add that the Labour Party and The Worker's Party who came in here and crawthumped about the health services have not come in to make a contribution to this Bill on the ombudsman.

I also have a small working group on the audiometry services. I see nothing wrong with that. I am not an expert on hearing aids. I have brought in people who are experts. They are advising me and I would hope when I have that report, that we will improve the system of hearing aids in Ireland. The same applies to the accident and emergency service. We have an ongoing group looking at the accident and emergency service which we all admit is a problem in the Dublin area. I think to have that working group have improved the service.

Deputy Harney also referred to her national insurance scheme last night and, to use her own words, she said the hospitals would be queuing up for patients. How would it come about that hospitals would be queuing up for patients instead of patients being on waiting lists for hospitals? Waiting lists are a feature of all health services throughout the world, and will continue to be because that is the nature of health services.

That is absolutely wrong.

I would like to know how Deputy Harney is going to have hospitals queuing up for patients. She talked about privatisation, perhaps then patients could not afford to be ill because nobody would be able to go near a hospital and the hospitals might well be queuing up for patients. She talked about general practitioners and said that because there was a change in the method of payment they would not do their work. That is grossly unfair and unreasonable. Deputy Harney, and Deputy Wyse came in here and voted to keep three hospitals open in Limerick when nobody in the country, except themselves, believed there should be three hospitals in Limerick. I am glad to say that as a result of Barringtons being closed money has been spent now in the Regional Hospital in Limerick. There is a CT scanner there now which was not there previously, and patients do not have to go to Cork or Dublin. All these new facilities are available to the people of Limerick.

If I had time I would spell it out for the Minister.

We will see. We have dealt with the Deputy's health board area. We have a first class health service. I believe the people need not worry. Services are available for those who need them. The main thrust of our policy is to ensure that we have a modern, efficient caring health service both in hospitals and in the community and that is the way we intend to maintain it. I do not believe it is justifiable to have an ombudsman specifically for the health services. I believe the present Ombudsman is capable of dealing with the cases that may arise from day to day or from time to time in the administration of the health services. It is my view who gets treatment and when must always be a clinical decision by professionals and not political or any other sort of pull. It is the obligation of the Government — and I am glad to say we are discharging it — to ensure that services are available to the people.

I have five minutes to reply to a lot of what the Minister has said here tonight. The Minister is very far removed from what is happening in our hospitals and in our health services and I say that with all due respect to him. As far back as last March I warned the general public in the Southern Health Board area, including the Department of Health, what was happening in the Southern Health Board area. I told the Minister there and then that they were about to let go 200 staff members and that salary cheques for 6,000 employees were piled up on the desks but could not be signed because they would bounce. I said there and then that I had to travel the length and breadth of the city and county to find a bed for an unfortunate woman who needed an urgent operation. I was told I was exaggerating. Then The Cork Examiner, a national newspaper, verified what I was saying and they were censored. This is true. Let us be honest about it.

Were the Deputy and The Cork Examiner all right?

I contacted the Minister many months ago about the long waiting list for hip operations. When I contacted the people responsible for the operations they told me to go to the Department of Health and ask for an extra supply of hip replacements. There was no extra supply. If there had been the surgeons could, at least, have reduced the waiting list a little.

The Minister stood up here tonight and said everything was grand. I am not doubting his efforts, never did and never will. I should like to say that he is very far removed from what is happening in some of our hospitals. I know people — and I could take the Minister to their houses if he comes back to Cork — who have been waiting for months to be admitted to a hospital. What appeal have those people? They go to politicians and we complain; then we are told we are exaggerating. Surely, an ombudsman would at least defend those unfortunate people and ensure that they get their rights. Surely an ombudsman would be of tremendous help to the Minister and his officials in compiling information.

How many people are discharged within hours after serious operations? How many have died? How many families have made accusations against hospitals? What are they told? They are told to go to a solicitor and to take it up with their legal adviser. Where on earth are people to get money to employ a legal adviser to prove a certain amount of neglect in hospitals? I cannot blame hospitals because they will say: they had to perform the operation, that they did their best and that there are other patients waiting for operations. I am not exaggerating. I was never one to stand up and exaggerate or accuse anybody of a wrong of that kind. I am saying with all sincerity that the Minister and his officials must be very far removed from what is happening.

That is right.

The Minister said he had children services. I ask the Minister to go to any school in Ireland and ask the principal when a medical officer last visited the school to examine the children. If by chance the medical officer has visited the school, it could be two or three years later before they get an appointment and the children have moved on to secondary school and are no longer entitled to the school service. What redress has the unfortunate parent in those circumstances? Can the Minister deny the fact that for the past two to three years the schools in the Southern Health Board area have not had a visit from a medical inspector?

I must ask the Deputy to move the adjournment.

I hope to be able to resume my discussion on this Bill after the general election.

Debate adjourned.
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