Léim ar aghaidh chuig an bpríomhábhar
Gnáthamharc

Joint Committee on Transport and Communications díospóireacht -
Wednesday, 29 Nov 2023

Bus Services in Counties Dublin, Kildare, Meath and Wicklow: Discussion

The purpose of the meeting today is to discuss bus services in Dublin and the surrounding counties of Wicklow, Meath and Kildare. On behalf of the committee, I am very pleased to welcome representatives from the National Transport Authority, Bus Éireann, Dublin Bus and Go-Ahead Ireland. From the National Transport Authority, I welcome Ms Anne Graham, chief executive officer, and Mr. Jeremy Ryan, director of public transport services. From Bus Éireann, I welcome Mr. Stephen Kent, chief executive officer, and Mr. Allen Parker, chief customer officer. From Dublin Bus, I welcome Mr. Billy Hann, chief executive officer, Mr. Gareth Quinn, chief operations planning manager, and Mr. Phil Donohue, head of HR and development. From Go-Ahead Ireland, I welcome Ms Dervla McKay, managing director, Ms Niamh Swords, operations director, and Mr. James Caffrey, director of finance.

Witnesses are reminded of the long-standing parliamentary practice that they should not criticise or make charges against any person or entity by name or in such a way as to make him, her or it identifiable or otherwise engage in speech that might be regarded as damaging to the good name of the person or entity. Therefore, if witnesses' statements are potentially defamatory in relation to an identifiable person or entity, they will be directed to discontinue their remarks. It is imperative that they comply with any such direction.

Members are reminded of the long-standing parliamentary practice to the effect that they should not comment on, criticise or make charges against a person outside the Houses or an official either by name or in such a way as to make him or her identifiable. I remind members of the constitutional requirement that they must be physically present within the confines of the Leinster House complex in order to participate in the public meetings. I will not permit participation by members who are not adhering to this constitutional requirement. Any member who attempts to participate from outside the precincts will be asked to leave the meeting. In this regard, I ask any members participating via MS Teams that, prior to making their contribution to the meeting, they confirm they are on the grounds of the Leinster House campus.

I invite Ms Graham to make her opening statement.

Ms Anne Graham

I thank the Leas-Chathaoirleach and members of the committee for the invitation to attend. I understand the committee wishes to focus again on the provision of bus services in Dublin, Wicklow, Meath and Kildare. To assist me in dealing with members' subsequent questions I am joined by Jeremy Ryan, director of public transport services with the National Transport Authority, NTA.

The authority is responsible for the provision of an integrated, accessible public transport system. BusConnects and Connecting Ireland are key public transport programmes where the authority, in association with transport operators and local authorities, has planned new and improved networks to allow the continued economic and social development of our cities, towns and rural areas. The services are planned by the authority to allow residents and visitors the choice of sustainable, low carbon emission transport for some or all of their journeys.

The NTA is responsible for securing the provision of public bus services through two specified mechanisms. The first is public service contracts with operators such as Dublin Bus, Bus Éireann and Go-Ahead Ireland, where services would not otherwise be provided on a commercial basis and the second is the licensing of public bus services, which are operated on a commercial basis. Dublin Bus and Go-Ahead Ireland are contracted by the authority to deliver bus services in Dublin, Bus Éireann from Meath and Wicklow into Dublin, and Go-Ahead Ireland from Kildare into Dublin city.

The NTA contracts with all three operators are available on the NTA website. Along with a number of customer service metrics, there are key performance metrics for both operators. Lost kilometres is a measure of the contracted service kilometres that were not operated. Punctuality is measured for each stop along the route and is measured differently for low frequency routes compared with high frequency routes. Low frequency bus routes are defined as services that operate less than five times per hour on a weekday, outside of peak periods. These metrics, along with a number of other customer-focused metrics, are used by the authority to measure operator performance. The reports on transport operator performances are regularly published on our website and an annual performance report is produced, the latest being available for 2022.

The NTA does not pay for any services that failed to operate where the failure was in the control of the operator. There are also penalties imposed on operators if the punctuality target for the service or contract is not met. Similarly, failure to meet the fare collection targets can result in a financial penalty. In contrast, if the operator exceeds any targets, it is paid a bonus.

Last year, we reported to the committee that all operators were facing difficulties in recruiting and retaining drivers in their companies and this had resulted in a higher than normal cancellation of services. All operators have taken a number of steps to address this critical shortage, including running recruitment campaigns and securing improved throughput of driver testing. The NTA delayed the introduction of phases of the BusConnects network redesign so that driver recruitment could recover. Thanks to the efforts of all operators, driver recruitment has increased and we have seen a much improved service delivery with the level of cancellations in Dublin city significantly reduced.

A similar crisis has now arisen in the recruitment and retention of mechanics to service the bus fleet. Mechanic shortages have resulted in the cancellation of some services in Meath in recent weeks and is impacting other operators also. The authority is assured that all operators are making every effort to recruit and retain more mechanics in a tight and competitive employment market.

Despite the challenges being faced by operators, public transport across Ireland is carrying more passengers than ever before in 2023. Dublin’s bus services are carrying 10% more passengers than in 2019, which was the previous record for passenger numbers. Outside Dublin, passenger numbers have grown and are between 20% and 30% higher than 2019 pre-Covid figures. Most developed economies have still not seen a return to 2019 levels of public transport usage. While it is hard to determine the exact reasons for the phenomenal recovery in passenger numbers in Ireland, the combination of the following are key reasons: a 20% fare reduction introduced and funded by the Government as a cost-of-living measure across all subsidised public transport services; the young adult Leap card introduced across all services with a 50% fare reduction of the adult fare funded by Government; and the continued introduction of new and improved bus services across the State during the Covid pandemic as part of the BusConnects and Connecting Ireland programmes. This phenomenal growth bring about its own challenges where demand exceeds capacity at times and we are working with operators to provide additional capacity, where necessary.

I will outline some key service improvements that have been introduced for the counties that are the focus of this meeting. There are five of 11 phases of BusConnects Dublin with enhanced frequencies, including new orbital services in the north, west and southern areas of the city operated by Dublin Bus and Go-Ahead Ireland. There is an improved 133 service and a new 131 service in Wicklow which commenced operation in May 2023 by Bus Éireann. An improved 101 and 101X service from Meath, including a 24-hour schedule, commenced operation in May 2023 by Bus Éireann. Improved services on routes 120 and 126 from Kildare operated from 19 November by Go-Ahead Ireland.

Our ambition is to continue to improve services across our cities, towns and rural Ireland through our BusConnects and Connecting Ireland programmes in partnership with operators and local authorities. That concludes my introductory statement. I trust that we can answer any queries that arise.

I thank Ms Graham. I invite Mr. Kent to make his opening statement.

Mr. Stephen Kent

I thank the Leas-Chathaoirleach, Deputies and Senators. I am delighted to have the opportunity to meet them all. I am joined by my colleague Mr. Allen Parker, our chief customer officer. We are both pleased to be here and look forward to assisting members with any questions they may have.

Bus Éireann is Ireland’s national State-owned bus company. We operate services in the cities of Cork, Galway, Limerick and Waterford, and town services in Athlone, Balbriggan, Drogheda, Dundalk, Navan and Sligo. This summer, we also launched Carlow’s first bus town service. We operate regional and rural public service obligation, PSO, routes throughout the country and all of these services, across almost 230 routes, are delivered under contract with the NTA.

Our Athlone town service launched in January as Ireland's first electric town service. This month will see the completion of the installation of electric charging points at our Limerick depot where we look forward to launching the first fully electric regional city service early next year. Our commercial inter-regional coach business, Expressway, is the largest coach operator in the country, providing important connectivity across the country. It operates as a fully commercial operation and is not State subvented.

Bus Éireann also operates Europe’s largest school transport scheme on behalf of the Department of Education, transporting more than 160,000 students this school year, an increase of 7% on last year. This scheme provides a vital public service to children and families throughout Ireland, as well as reducing greenhouse gas emissions and traffic congestion.

This year, Bus Éireann is well on course to deliver more than 99 million passenger journeys across the country through our own services and services we contract to deliver school transport. None of this could be delivered without the support of our customers, our key stakeholders and our dedicated and hard-working staff. Bus Éireann employs more than 3,000 people, with four in five of our employees customer-facing. We have some 2,100 drivers at 17 bases throughout Ireland.

We are delighted to report that we are seeing tremendous growth in our services and passenger numbers. This is led and supported by ambitious public transport plans set out by Government. Managing this growth does not come without its challenges and, like other operators in the industry, we are facing significant short-term challenges with the recruitment of drivers and mechanics.

Bus Éireann acknowledges and regrets we experienced some service delivery issues in the eastern region for a number of weeks from September into early October. Our service level was impacted primarily by the non-availability of our fleet due to insufficient mechanics available in our Broadstone garage. I sincerely apologise to any customers who may have been caused any inconvenience during this period. Bus Éireann provides more than 5,100 services from Meath, Wicklow and Kildare to and from Dublin across 19 routes, carrying in excess of 162,000 passenger journeys per week. Our fleet is primarily maintained by our maintenance departments and supplemented with support from external contractors where required. Due to recruitment challenges for mechanics across this industry, we experienced temporary shortfalls of fleet availability, resulting in our delivery dropping to 95% of the scheduled network of services during those five weeks. To address this, we have implemented a number of measures, including the redeployment of mechanics from other regions and engaging external resources to support service delivery with a view to minimising any disruption to our customers. Since implementing these measures on 16 October, when we exclude services suspended for Storm Debi, our service delivery has now improved to 99%. We are confident the steps we are taking will continue to improve the situation. However, recruitment of mechanics remains an industry-wide challenge and will take some time to be resolved. Our extensive mechanic recruitment campaigns remain ongoing, and meeting our required mechanic headcount is our key action to resolve this issue in the long term.

On a positive note, I am pleased to report Bus Éireann is seeing unprecedented levels of growth across the region and wider country. The introduction of lower fares and an ever-expanding number of routes and corridors have seen passenger growth in excess of 20% on lots of routes. Growth also brings a greater level of customer expectation, but it is a challenge everybody in Bus Éireann is proud to embrace. While we acknowledge there have been short-term delivery issues, we are not standing still. As I appear before the committee today, I am extremely confident we are in a strong position to continue to deliver an excellent public transport service across the country. I hope this sets the context and look forward to our discussion.

I thank Mr. Kent. Mr. Hann is next.

Mr. Billy Hann

I thank the Vice Chairman and members of the committee for the opportunity to address them. This is my third appearance and I look forward to today’s engagement. I am joined by Mr. Gareth Quinn, who is our central operations and planning manager, and Mr. Philip Donohue, our head of HR and development. We are representing the 4,000 people in Dublin Bus who work at the front line of public transport in Dublin. I am proud of our employees, the work they do, and the services they deliver daily for customers across the city and the greater Dublin area. We exist, of course, because of our customers. We do our best for them every single day. Do we always get it right? Of course not, but in our 36 years, we have shown a strong record of delivery and that we are capable of big things. We have embraced change and innovation while staying true to our roots and we have grown and expanded without forgetting our purpose. We are a people-led, customer-focused, semi-State public transport provider dedicated to providing the people of the greater Dublin area with safe, frequent and reliable bus services.

There are three themes I want to address in my opening statement, namely, service performance, traffic congestion and recruitment. In doing so I will touch on some of the hurdles cleared over the past 12 months and set out some of the remaining challenges and threats to this progress.

Before beginning, I will briefly touch on the shocking events of last week. We have had to suspend services before, mostly because of severe weather, but we have never been forced off the streets by a thuggish mob. Our buses were burnt out. A driver was forcibly removed from his cab and intimidated. We made the only decision we could make, which was to protect the safety of customers and employees. I publicly thank An Garda Síochána and Dublin Fire Brigade for their assistance and work to restore order.

When I first appeared before this committee 12 months ago, the story I had to tell was not a pleasant one. Our lost kilometres were 94% and our real-time passenger information reliability was unsatisfactory. This could not continue. I established a service improvement group whose sole focus was to drive service improvement. Today, our lost kilometres are 98% and real-time passenger information reliability is 98%, which is ahead of the National Transport Authority's contract target of 95%. The committee will see the scale of improvement and that the majority of our services now operate on time and on schedule. This is down to the hard work and dedication of all employees in Dublin Bus. On the back of this, people are voting with their feet and 2023 will see our highest customer numbers in more than 20 years, with in excess of 144 million customer journeys. Our focus is now on driving performance even higher and I am confident improvements seen in recent months can be maintained as we build towards 2024.

I have just painted a positive picture of recent developments in Dublin Bus. However, this positivity is very much framed against the backdrop of some gathering storm clouds that have the potential to throw us off course. Congestion poses a massive challenge to all public transport operators and it would be wrong to ignore that reality. Dublin is our capital city and Dublin simply will not work with buses stuck in traffic gridlock. What can we do? There are too many cars on our roads, especially in the city centre. Car ownership doubled between 1995 and 2015 and there are now more than 2.2 million cars on our roads. Dublin needs to go on a car diet. We need to move from a city of brake lights to a city of buses, bikes and boulevards, just like some of our European peers such as Amsterdam and Paris. We need to create more priority for public transport. There are not enough priority bus corridors, although this should be addressed through the BusConnects programme. Of the existing bus lanes, too many are not designated 24-7 and are often used by private vehicles. This is an easy fix and could be implemented very quickly. This would help simplify bus lane enforcement and improve journey times. There are currently too many modes competing for the limited road space available. Our network speed at peak times is in the region of 14 km/h, with substantial variations on all transport corridors. This means private transport remains extremely competitive in terms of journey times to the city and in many cases is faster than the bus.

All this means we welcome the aspiration set out in the Dublin City Council and NTA draft transport plan. It will help make public transport a more attractive option for people. However, we must be certain some of the measures proposed do not have unintended consequences and we must ensure our public transport system can accommodate any displaced demand. This will require careful planning and engagement between the NTA, DCC and all operators. Having a public transport system that is a better option than owning a car is a vision that is achievable and will enable our city to fulfil its potential in many diverse areas. These include enhanced urban living opportunities, reduced congestion, improved air quality and reduced noise pollution. It will enable the economy to prosper and provide a platform for a vibrant social and cultural city scene.

I am sure the committee is aware of our high-profile recruitment campaigns. Bus drivers, mechanics and other skilled workers are key to meeting the increased demand for our bus services. Since January 2022 we have recruited and trained 711 drivers. To put this into context, the number of drivers recruited is bigger than most medium-sized enterprises and represents an increase of more than 500 drivers when compared with 2018 driver numbers. This has helped us keep pace with BusConnects and other network expansion. We are immensely proud of the work done so far but recognise and acknowledge there is more hard work ahead of us. While we are close to reaching our current targets, the full implementation of future phases of the BusConnects network redesign project will require continued recruitment and training. We are already putting measures in place to relieve future pressures, including our longer working policy, which was introduced in March of this year. This policy allows employees to work until their 70th birthday. This recruitment campaign, the largest in our history, is ongoing and is now especially focused on tackling the extreme shortage of mechanics. This is an industry-wide challenge facing all transport operators. We are leaving no stone unturned because a shortage of these skilled workers seriously threatens the effective and efficient delivery of bus services to our customers. All of us here share an ambition to make public transport the very best it can be, but if we are optimising for this goal then we must tackle some of these fundamental barriers to success, whether they be congestion or a skill shortage.

Business is often about right now and solving the problems of today, but leadership in business must also be about what happens next and imagining, investing in and creating the world of tomorrow. In doing this we will always be guided by the needs of the people and communities we serve. That is why I was so pleased to recently join the Minister and Ms Graham in launching the charging infrastructure at our Summerhill depot, which is powering the new electric buses currently on the streets of Dublin. This was a very positive day for Dublin Bus and demonstrates what we can achieve when we work together. This can-do attitude has turned around a very challenging situation and is creating the public transport world of tomorrow.

I am pleased to report to the committee that we have a laser-like focus on our customer priorities, our service performance has improved, our real-time passenger information reliability has improved, and customer numbers are at a record high. We have shown we will never shirk the tough decisions to secure our company’s future and improve performance for our customers. Like all companies, we face challenges, but we are evolving for tomorrow by staying true to our purpose.

I thank members for giving me the time to address the committee and I look forward to their thoughts and questions.

I thank Mr. Hann. The last of our witnesses is Ms McKay.

Ms Dervla McKay

I am the managing director of Go-Ahead Ireland. I am joined by my colleague, Niamh Swords, who is director of operations. I thank the committee for the invitation to today’s session to discuss bus services in the greater Dublin area, Wicklow, Meath, and Kildare.

Go-Ahead Ireland has been contracted by the National Transport Authority since 2018 and we now operate a total of 33 routes, encompassing the outer Dublin metropolitan area and W routes from our Ballymount depot, and five Dublin commuter routes operating from our Naas depot. We are a team of more than 750 people employed across Dublin and Leinster, and we are proud partners of local charitable and community organisations such as Down Syndrome Ireland and FamiliBase.

Since our last presentation to the committee in July of this year, we have rolled out enhancements to our Dublin commuter services, adding 178 trips per week between our 120 and 126 route services. Most recently, in conjunction with the National Transport Authority, we launched phase 5B of the BusConnects programme. Like other phases, 5B offers new journey opportunities with more direct and more frequent services between the main travel destinations and interchanges across west and south Dublin, enhancing connectivity for local communities.

We have seen significant progress over the past five months and a growth in passenger numbers throughout 2023. Fuelling this growth are enhancements to the public transport network under BusConnects alongside tangible Government policies such as the introduction of the young adult card and the 90-minute fare. However, the services we provide would not be possible without our team of dedicated colleagues who work tirelessly to deliver for the communities we serve. At Go-Ahead Ireland, we are proud to be a diverse and inclusive employer and want to attract and retain the best talent in our industry. Using our colleague survey and engaging with our people to incorporate their feedback into our people plans for 2024 will further help to cement our position as a great place to work.

Previously we discussed with the committee issues including driver recruitment, and I am happy to report that Go-Ahead Ireland remains in a good position in recruiting new employees, with 578 drivers out on routes and 99 drivers in training in our driving school, an increase of 12% since July. We are confident this trend will continue.

Since our last discussion with the committee, we have continued to work collaboratively with the RSA on the licensing process, and as such there has been a reduction in the timings associated with the block booking for tests from five to three weeks and the volume of testing per week has increased. This has had a positive impact, with an increasing number of drivers flowing through the training process to be rostered for services. As per our previous committee presentation, the CPC requirement on individual drivers, whereby they require a physical card before being able to drive, can still be a challenge and inconsistencies in the process remain. This results in some colleagues having to wait weeks longer than others for their card, but it should be noted we are seeing more standardised return rates.

Go-Ahead Ireland continues to enjoy a positive relationship with the RSA. Its understanding and commitment to working with us to mitigate the issues we have faced not only benefits our work but, most importantly, benefits public service users. We continue to explore additional guidance and improvements to address existing challenges.

As we move towards 2024, we are ambitious for the level and breadth of services we will provide to our passengers and are confident in our ability to deliver accessible and reliable public transport services. We are grateful for the opportunity to appear before the committee this afternoon to discuss the current issues impacting public transport and how future policy might be informed to meet the needs of public transport operators and the communities we are all proud to serve.

For the benefit of those who are not members of the committee, we will go through those on the speaking roster and those who are members of the committee first. We will then go to people who have been designated as substitutes for other committee members with all other Members after that. I know we have some non-members here at the moment. Each speaker will have ten minutes.

I welcome the representatives from the various transport providers and the NTA. The last time they appeared before the committee, we had just come out of the Covid pandemic. I convey our thanks to all their front-line staff for the work they did during the pandemic providing essential services. What some of those front-line workers were exposed to last Thursday night in Dublin city was totally unacceptable. I hope they are all okay. I know people can be shaken by such an experience. They continued until as late as they possibly could and made every effort to get as many people out of the city as possible. I again pass on my thanks for that.

Prior to having this job, I worked in a public transport service provider, which gave me an opportunity to work predominantly across rail but also in some bus services. My experience of people who work in transport provision is that nobody wants to delay a passenger. Everybody is absolutely committed to services running on time and to providing a good service to the public. That is my experience of transport workers across the country predominantly. I do not think anybody in any layer of our transport agencies wants to do anything but provide a good service. Part of the problem we have is that we have a massive demand for public transport. We can see this when we put on new services, such as the Connecting Ireland and BusConnects services. There is a demand for the new rail services. We see ridership increasing out there. The number of people returning to public transport after the Covid pandemic is very positive.

For about 30 or 40 years we did not invest in our public transport services. We invested mostly in building new roads and creating car dependency. Part of the difficulty we now have is that there is massive expectation on behalf of the public for better transport services but we are trying to overcome 30 to 40 years of inertia and just steady-state investment. I realise the pressure that puts on service providers to try to crank up from a standing start to very high demand.

I have received loads of emails from constituents who are delighted with new services when they are put in place. I have had many emails from constituents very unhappy with services, mostly when the service does not turn up or is delayed and there is no communication on it, leaving children and other passengers at a bus stop. I recently had a meeting with the NTA at which we discussed a particular Go-Ahead service. I am glad to report that service is operating very well now. I have stayed in contact with the parents group whose children were left at bus stops and, thankfully, I no longer get messages from them. I take it that no messages is good news.

Bus Éireann operates the 133 route from Wicklow. It is a great service with massive demand. The only complaint I get is when a single-decker bus shows up at peak time and it is full by the time it gets to Kilpedder or Newtown. I understand the difficulty with recruitment. Of course, there is a difficulty with bus driver recruitment, but at the other end of it we have these vehicles that are in service for 20 or 21 hours a day which requires a proper maintenance regime with good mechanics and good systems to keep it reliable. I know nobody in Bus Éireann or the NTA intentionally sends out a single-decker bus at peak time on the 133 route. It happens almost out of desperation and is because the operator is down maintenance workers, affecting the reliability of the fleet. That is the reason these things happen. I know they want to provide good services.

Mr. Hann made a point about congestion. It is absolutely clear to me that because of the 30 to 40 years of focus on cars, car dominance, urban sprawl and people depending on cars to get around, trying to retrofit a bus service that meanders in and out of ever-sprawling estates suits nobody. It does not provide a service for anybody when trying to provide a service for everybody. That is the difficulty.

One of the difficulties I have is with public representatives saying they want better public transport, better buses, better reliability and more services. They claim to be all in favour of public transport but do not agree with the road space allocation. I think a number of public representatives speak out of both sides of their mouth on this. They will go to the people who want to remain in their cars. There are always people who will want to drive and people who have to drive. However, there is a growing population of people-----

I am reluctant to interrupt the Deputy in mid-flight, but he might want to allow a bit of time for the various witnesses to respond to him.

I have one question for the NTA and I will get to that now. I cannot remember where I was in my rant.

It was a very good speech, I have to say.

Politicians need to be brave and need to say we need to reallocate road space for pedestrians, for vulnerable people who walk around our towns and for public transport. It is a climate challenge as well and not just a matter of how we are going to get around. We have to rethink it and politicians need to be brave and stand up and say that they support road space reallocation and public transport without adding on a "but".

I have a question for the NTA representatives on the planning process and planning system. A huge planning Bill dropped last week. I am sure everybody has had a chance to read it. We hear a narrative that the planning system is delaying infrastructural projects. It is important to clarify the difference between the planning of an infrastructure project and the development consent process, which is the planning process. Is the planning consent process delaying the putting in place of transport infrastructure?

Ms Anne Graham

The planning consent process is dealing with a huge number of planning applications – all at the same time, unfortunately. People say there are no buses for a while and that three then turn up at the same time. Unfortunately, three mega-projects are coming through the planning system at the same time: DART+, BusConnects and MetroLink. That is just in the transport sector. There are also the other planning consents that are required. The planning consent system has to deal with this. I am aware a large amount of additional resources were made available to deal with it. We hope the planning consent system will be able to deliver planning consents a lot quicker as a result.

In the lead-up, it is important that we continue to take time to plan properly, engage with the local communities we will be serving and ensure some consensus on the projects we are bringing forward before they reach the planning consent system. It is valuable to spend time doing that, but we would like to see a somewhat quicker turnaround regarding planning consents. We will see that now that the resources are in place.

Ms Graham is right. Often, what is seen as a criticism of the planning system is related to the fact that we have an under-resourced system that is overloaded. Very complex decisions have to be made and these involve many interactions and tight timelines. In this context, you end up with mistakes that end up in judicial processes. Resourcing the planning system is the solution to a lot of it.

I thank all our witnesses for attending and sending us their opening statements. I have several questions, so I might launch into them quickly.

My first question is for Mr. Billy Hann. I want to go back to the awful events in the city last Thursday. I sympathise with Mr. Hann’s workers on what they had to endure. I usually cycle around the city but when I do take a bus I find the drivers very helpful to those who might not know the ins and outs of tagging on and off. The drivers are very helpful and get people around the city safely and efficiently. Can Mr. Hann quantify the cost of Thursday night’s events to his company in terms of staff who have not been able to come back to work since? What was the financial cost of damage to buses, including the one burnt out in an awful way on O’Connell Bridge?

Mr. Billy Hann

I thank the Deputy for the question. It was a very dark night for Dublin. There is absolutely no doubt about it. I thank the Garda and the National Transport Authority for their help and assistance. The approach we took was very much a consultative one involving all the operators, the NTA and the Garda. It is important to recognise that when the incident in the afternoon happened, if we can call it an “incident”, we were pretty much dealing with a road closure. That is pretty standard practice for us in Dublin Bus. We deal with road closures every single day. We actually-----

That includes just outside this building quite often.

Mr. Billy Hann

There you go. We deal with protests regularly also. Therefore, it was business as usual for us up until maybe teatime, at around 6.30 p.m. or 7 p.m. When the situation started to kick off and escalate, we made a decision to put a cordon 1 km around the city and stop our buses in the north and south from going into the middle of the city, where the riots were starting to become uncontrollable. Very quickly, within a half hour, they moved from being somewhat contained to being uncontained. Three buses were burnt out and a fourth, also burned, was badly damaged. Another four were badly damaged, with windows broken, bodywork damaged and wipers pulled off. The cost has not been fully quantified yet. We are working on that and will have to work with the insurance companies on it. However, in simple terms, a diesel bus, one of which was burned, costs around €350,000. Two hybrid buses, estimated to cost €570,000 each, were completely burned out. I do not want to give a figure but we are into a quite significant amount of money.

It is in millions anyway.

Mr. Billy Hann

Yes, and that is without the lost revenue which the National Transport Authority-----

That is very important information. I am interjecting because the clock is working against us. I have a few points. Are the cameras on the buses recording to devices on the buses or to a network controlled from one of the depots?

Given that Dublin Bus saw things kicking off in the city, what should have occurred? The Garda Commissioner is in another room saying no one could have foreseen how much the events exploded in a matter of a couple of hours, but, in hindsight, should the buses have been where they were at the time?

Mr. Billy Hann

When the Deputy refers to where the buses should have been, he should note they were following their routes, as one would expect. From central control, we were proactively managing where they should or should not go. We have access to Dublin City Council CCTV cameras, so we were keeping our buses and staff away from the affected areas as best we could. However, it is important to recognise the speed at which the events escalated. At the time, we had buses in the affected areas. Once the events escalated, we were trying to plot the safest route out for our drivers and buses. You could not avoid having at least a small number of buses in the situation they were in.

I accept that. Is the video footage lost?

Mr. Billy Hann

It is not. The CCTV coverage is contained within the buses, and the critical buses have been quarantined by and Garda and are being held by us. Five or six are in quarantine at the moment.

I apologise for interrupting again. I want to move on.

I have a couple of questions for Mr. Kent on his fleet. Are all his vehicles, particularly the new ones powered by electric batteries and biofuels, on the road, or are any held back in compound?

Mr. Stephen Kent

As I said, we have deployed 11 vehicles into Athlone. We have done so successfully since the beginning of the year. We took receipt of those. We are now in the final stages of taking a supply of electrical power into our Limerick depot. This seems to be going according to plan and it is co-ordinated. We are in very close contact with all the people collaborating on this. I hope the power will be in by December. We will be receiving 34 double-decker buses that will go into Limerick, and the first of these will be on nursery routes in December for training. I hope they will be deployed by the end of January.

That is really positive news. Are any roadworthy vehicles mothballed because there are no drivers or for other reasons, such as training not having caught up with where it needs to be?

Mr. Stephen Kent

We are planning for that. We are working to the time and we cannot deploy the vehicles until the power is in place. We are working to a plan and everything will be in place the next time we-----

I will ask a question that has been asked many times. It pertains to the over-70s rule for drivers. The school bus fiasco has featured nationally but it is also a Dublin issue. Many people thought it involved a Department of Transport rule but then it became obvious that it relates Bus Éireann policy. Many buses move around the city and throughout the country in the mornings and afternoons. The rule is rather punitive. If a class of students who are booked in for a swimming lesson or match have to be brought 2 km over the road, a driver over 70 can do so, but he or she cannot do a school pick-up or drop-off. Will Bus Éireann be revisiting this rule because doing so would be transformative in freeing up drivers and ensuring more widespread coverage of services?

Mr. Stephen Kent

We reviewed it recently because there is significant demand. I do not believe it is the answer. Under the school transport scheme, we are operating on 9,600 routes. It is all about scale but it is also about judgment and trying to make the best safety call for us.

Does Dublin Bus operate routes in Dublin as well?

Mr. Stephen Kent

We operate in Dublin. Under the Department of Education scheme, we operate throughout the country. Therefore, the scale is huge, and we are trying to take that into account. We are transporting children. In this context, informed external studies we have examined point to a higher risk. The risk multiplies. A question arises as to why we would do it. Our company has been successful in recruiting 323 drivers this year for our road passenger services, so we know we can do it. However, we must continue to work with the contractors because the school transport scheme is expanding.

We transferred 120,000 children in 2018 and this year it is 160,000 children. That is a brilliant story. Everybody needs to plan for it and we are making the judgment based on safety first.

I ask that the matter remain under review. Nothing can ever remain static, including in political life.

I have questions for Ms Graham. We are talking about Dublin Bus services today. A large number of services originate in Dublin and travel to all parts of Ireland each day. Are one-day coach tours sustainable? I refer to the buses that line up along the quays of Dublin city centre, leave Dublin but no longer even stop in the west of Ireland. They only have what are called "photo stops" at iconic sites where the drivers stop for a while on the hard shoulder, which is not safe, to allow passengers to take a photo. The passengers on the tours have their breakfast and dinner in Dublin and do not spend a bob anywhere along the way. Surely that is not sustainable?

I will ask two final questions as the Leas-Cathaoirleach said that if I concentrated on speaking about Dublin, he might allow me an extra 30 seconds.

The Deputy has strayed already.

I am bang on the money.

The Deputy strayed out of Dublin a while ago.

Bus Éireann operates the 343 Shannon to Limerick bus service. The NTA needs to sanction increased frequency and more buses on that route because there a large population along the corridor and a number of refugee centres have been established in the last 18 months or so. The route in its current format is not sustainable. There is huge demand so we need more services.

Can Ms Graham give us some good news about the Ennis town bus service? We have engaged with the NTA for an awful long time. There is good work going on but the people of Ennis, like Carlow town and many other towns, need a little bit of good news at this time.

The Deputy has used his time very effectively.

Spending nine minutes and 30 seconds on Dublin is good for a Clare man.

Ms Anne Graham

On the one-day coach tours, some of those may be licensed by us because we license some tour services. Some may be private hire and we would not be involved in those. There is obviously demand for that type of tour service. If there is demand, those providers are providing a service for tourism so we cannot comment beyond that in terms of a tour service.

On the 343 Limerick to Shannon route, we are working with all our operators. We have capacity issues across the board. If the 343 is one route where we have identified how we can deliver additional capacity with our operators, we will move to implement that with Bus Éireann as soon as those resources are identified.

On the Ennis town service, we have ambitions to deliver town services right across the country. Ennis is a little down the list and a couple of towns are ahead of it. Realistically, the earliest an Ennis town service could be delivered is 2025. That will be based on funding and giving priority, which we have already done in respect of a couple of other towns.

The rest of the members are nearly all Dublin based so the Leas-Chathaoirleach can relax about questions on rural issues being asked from here on.

If members in their offices hear the Deputy saying that, they may decide to come down to the meeting.

They will be getting worried when they hear me talk about Dublin.

I have my own connections with Limerick so I gave the Deputy more latitude than I probably should have.

I will contribute next. I thank the witnesses for being here. As everyone has acknowledged, this meeting is a follow-up to a meeting that occurred when the situation was not as positive as it is at the moment.

I will address, as others have, the events of last Thursday. I was attending a function here that was cut short because of what was happening. The national Parliament is going to be a target for this kind of activity. Thankfully, it did not get that far in this case. I am very conscious of the families affected by the initial incident. I am sure everybody's heart is with the families of the people who were injured and the staff who were impacted by the activities. I am not sure if Go-Ahead Ireland had any services impacted by the burning of buses and so on. It was a traumatic evening across the city. The scale of it left people wondering where it would stop. Some staff in this building ended up walking home to Clondalkin and I am sure others ended up walking to other places. Visitors to the Houses, an elderly couple, were escorted on foot by one of our staff here to Phibsborough. While it is not a million miles away, that is not the easiest thing in the world for an older. There were also concerts in the 3Arena on the night.

I fully accept that buses were being diverted, that Dublin Bus did not know how to contain the situation and that the safety of staff and passengers is paramount. I know of somebody who was in Cornelscourt and the bus had to pull in on the N11. Passengers were told they could travel to the end of the route but they could not return. It would have been helpful if they had been able to come back into Dublin as far as Donnybrook bus garage with passengers coming the other way. I hope these activities never happen again.

I agree that safety is paramount, as it is when there are red weather warnings, but an awful lot of people were very discommoded. People who are not of Irish birth had to walk through certain areas and they felt more vulnerable than they would have otherwise that night. The only way for them to get home was to walk. One can walk a bit one way or the other but people are on their own when walking and taxis were never going to be able to cope with the level of demand. This is something we need to consider. Witnesses can respond to that in a moment. I am not being in any way accusatory or aggressive but, from a customer point of view, an awful lot of people were stranded in an awful lot of places. I do not know who was performing at the 3Arena on the night but I think it was generally attended by young people so thousands of cars ended up descending on the area to pick up people, causing further traffic congestion. I know Thursday night's events were unprecedented and I hope to never see them again. That is something for all of us to consider.

All of the statements contained a lot of positives, which is good. The committee acknowledges the positive developments such as an upgraded fleet and electric buses, which will be transformative in terms of air quality, noise reduction, etc. I am interested in learning what percentage of people use Leap cards. I am not trying to get rid of cash but I am interested in learning how much cash versus card is being taken because clearly the Leap card is a much more attractive option in terms of the cost of fares.

On Dublin Airport, there are no representatives of Aircoach present. Some of the witnesses are familiar with Aircoach. I know of people who have tried to board an Aircoach at 4 a.m. and were told the seats were pre-booked only and they should get a taxi. Perhaps Dublin Bus will consider providing a commercial service to Dublin Airport or increasing its services to the airport. I am not sure if Go-Ahead Ireland has any services that stop at the airport. Representatives of Dublin Airport appeared before the committee last week. Car parking is a challenge. The number of people using the airport is phenomenal. I have taken an Aircoach bus and used the 41 and 16 services which travel to the airport using the bus lanes. I have seen bus lanes full of taxis, which is another challenge. I am not saying we should get taxis out of bus lanes. How do we handle bus services if bus routes are full of taxis? It must be challenge. I ask Mr. Hann and Ms McKay to give an insight into how much congestion is caused by taxis.

Go-Ahead Ireland gives the NTA the fare box and it is paid to run the service. Is it the same system with Dublin Bus? That question is for the NTA.

I welcome the new routes, including in my local area. I was a bit disappointed that Goatstown was not mentioned. Monkstown, Kilmacud and everywhere else were mentioned but Goatstown was left out. The S4 and S6 are in my area. I did not receive a map but I found one online. Maybe there could be more communication about these routes because there are lots of new connections, some of which involve a transfer or change.

On the real-time passenger information, RTPI, service, does Dublin Bus or the National Transport Authority manage that? I think the information service has improved but I am not sure who operates it.

A representative of Go-Ahead Ireland addressed the CPC issue. That seems to be a no-brainer. You can drive with the piece of plastic but not without it. A driver who has passed the test and done everything required will wait on the post for the bit of plastic to arrive. Maybe there is a mechanism in legislation to allow a digital version to be sent immediately. Something must be done. It seems daft that staff are being paid to sit around waiting for a piece of plastic to arrive. I understand the concept of the CPC and why it is necessary. I have given a long speech. I ask the witnesses to address those points.

I ask the representatives of Bus Éireann to elaborate on how much the school bus service costs. Many people in Dublin think school bus services are for people outside Dublin and that people in Dublin can get services on Dublin Bus, Go-Ahead Ireland or whatever services. What is the level of dedicated bus service provision in Dún Laoghaire-Rathdown, south Dublin, Fingal and Dublin city. Perhaps Ms Graham will comment first.

Ms Anne Graham

I will work through the Chair's questions.

On the Leap card usage generally, we have approximately 90% usage.

Mr. Jeremy Ryan

It went up a great deal when the TFI 90-minute fare was introduced in Dublin. It is very high in Dublin now, at about 90%. Outside of Dublin, it is lower than that but is climbing all of the time.

Ms Anne Graham

With regard to serving the airport in general, that is a key demand node for services and for travel in general. It is both our and the airport's ambition to increase the number of public transport services going into the airport. Part of BusConnects has an improved service going into the airport in respect of one of its spines but there are also additional services to serve locally into the airport. As we roll out BusConnects, that will form part of our delivery of improving the services into the airport.

On the commercial side, commercial operators have to make a commercial decision on their own services and increasing or decreasing the level of service they put into the airport but that is based on a commercial decision. We then assess that from a demand perspective with regard to licensing those services. That is our role-----

So the National Transport Authority licenses the commercial services, as well as those which require subsidy.

Ms Anne Graham

Yes, we do. On the fare box, the contracts we currently have are called the gross cost contracts with Bus Éireann, Dublin Bus and Go-Ahead Ireland. We retain the fare revenue and pay for the cost of operating the service. The fare revenue risk is with us rather than with the operators.

I will not comment on taxis with regard to causing congestion but, obviously, the increasing bus priority is a key objective for us and that the more space we can make available for public transport and for taxis also, the better people can get around the city and the more efficient our services are.

On the electric buses, we were delighted to be with Mr. Billy Hann and with the Minister launching the electric charging in Summerhill and we will be delighted to see more and more of the buses rolling out now over the next month, into next year and in future years.

I have one final question. On new route development, and I have seen these S4s, S6s in my own area and so on, but how much "going out to the public" does the NTA do with regard to people who live in Stillorgan and work in Blanchardstown, or people who live in Greystones and work in Balbriggan, or wherever? I know that there are certain routes which are there and are relatively straightforward but there are many routes where people would never even think of getting public transport, say from Donnybrook to Rathfarnham, for example. How does the NTA find out where demand for routes which do not exist is and how does the authority anticipate the demand where, for example, such a service was introduced? The 175 service has now been replaced. City West to UCD seems like a no-brainer now but it was never there until about two years ago. How does the NTA find the new routes?

Ms Anne Graham

We look at the place of work, school or college - census of anonymised records, POWSCAR, data,which is the data that is available following the different censuses with regard to where people are and what travel demand is there, where they are working and going to college. We use that data and the data from the existing services to see how people are travelling. We also use ticketing data and then we put together, with some external expertise, what services should be provided. That was part of the BusConnects consultation.

The NTA is also open to suggestions from members of the public-----

Ms Anne Graham

Absolutely.

-----who might say that they are looking for a route from A to B.

Ms Anne Graham

That is why we had three rounds of public consultation, an extraordinary amount, around the new network. It is just about delivery of that network now. Once that network is in place, it is hard to try to keep promoting it until we get to a point of everything being in place. Then we can really publicise the types of connections which one can make and how it is a much more integrated service, particularly when we have the orbital services in place now. This will mean that people will not always have to go to the city centre to make their interchange. We will try to do more and will try to communicate as much as we can in advance of the services. I am disappointed to hear that the Leas-Chathaoirleach did not get his booklet but we had quite an extensive publicity-----

I found it online but I was not really aware of it until I saw buses going places I had not seen before with new letters and numbers. I thank Ms Graham.

I call Mr Hann to reply now, please.

Mr. Billy Hann

I believe Ms Graham has addressed many of the points which have been raised but I will pick one or two which are specific to Dublin Bus, particularly the situation we found ourselves in last Thursday. When it comes to crisis management or any sort of incident or situation, we always review that after the incident. We will do that not just within Dublin Bus ourselves but in consultation with the NTA. A meeting has already been organised for next week to look at that.

It is important to stress that safety of our drivers and customers is absolutely our number one priority. A very close second is moving our passengers, looking after them and getting them to where they want to go.

We are all on that same page.

Mr. Billy Hann

That was at the forefront of our minds during all of our crisis management sessions when dealing with that particular issue, so much so that we did go for that initial cordon of 1 km. We were conscious that people needed to get out of the city. We are also conscious and were advised by An Garda Síochána that some of these people were coming into the city on our services. That added another complication with regard to the decisions we had to make.

In addition to that, we had three buses which were burned to the ground. We had drivers being pulled off buses. All of that was in the mix and we had no real feeling that this was being contained and if anything, it was spreading and was possibly spreading to the suburbs.

We also had concerns about the safety of our depots. We must remember that we have a number of depots in very close proximity to everything that was going on there so we were very concerned about those.

Returning to the opening statement, we were really left with no choice other than to withdraw the services but we did not initially fully withdraw them. We withdrew them to a particular point and then we were very much left with no other option but to then fully withdraw them. That was done in full consultation with An Garda Síochána, with the National Transport Authority and with other operators during crisis meetings which were being held by the NTA at that particular time.

As to whether we can learn lessons from it, we will absolutely look at that in great detail and if there are lessons to be learned, we will certainly learn them.

I thank Mr. Hann. I am not sure if I have any other points which Go-ahead Ireland may wish to respond to there. I welcome the new routes which are operating in my area and wish the company well with them.

With regard to last Thursday, was Go-Ahead Ireland affected as much, and perhaps not as much because this company covers the orbital routes rather than the radial routes?

Ms Dervla McKay

I thank the Leas-Chathaoirleach. A couple of our Dublin commuter services were affected. A small number of vehicles were essentially trapped on the north quays for quite some time. Thankfully both the vehicles and our colleagues were able to come out of the area in the early hours of the morning. One of our coaches was painted with some graffiti but relative to some of our fellow operators, we were fortunate, which perhaps is the wrong choice of words, but it certainly could have been much worse.

We suspended services short of the city quite early on in the evening and as the situation was developing, and information was that the situation was still not under control, we started to suspend services throughout at around 10:30 p.m., when we started bring the services back. It was then very much about ensuring that as things calmed down, that we had the confirmation that the city was indeed safe again to be in operation. I have to say that our team worked tirelessly through the night to ensure that the next day we did not miss a beat. I am thinking particularly about those colleagues who may have been uncertain about coming into work the next day. They very much pulled together. I believe it was Deputy Matthews who said earlier that with regard to running public transport services, no one goes in with the intention of not operating a service, or not operating it well, and that was very much true last Thursday night and into the early hours of Friday morning, when everybody did pull together. On Friday, the services ran really well.

It is something we all hope will never happen again. Again, on behalf of the committee and on my own behalf, I thank everybody in the public transport system for all they do, including, to be fair to any taxi drivers who are looking in, where there was a great number of taxi drivers who were doing a great deal of work, and had to do a great deal more work because of what was going on, and probably took a great deal of risk in doing so. Many of them may be new Irish also, or not originally from Ireland, who might have felt quite vulnerable on the night that was in it. From my perspective, I certainly want to thank everybody involved in the delivery of public transport, bus operators, the NTA itself, Luas operators, and equally, those involved in the taxi industry.

Speaking to Mr. Kent, may I ask about the Dublin Bus school bus issue?

Mr. Stephen Kent

If I may, I want to record our own thanks also because we had many services coming from the regional areas into Busáras, and all of the other places. We were very thankful for the support of all of the people in the National Emergency Co-ordination Group, NECG, who were informing both the NTA which was co-ordinating the calls, and colleagues all around the table, who were co-ordinating. It was tremendous in advising people. It shows that it works and that there is good coordination there. We were well served.

We were very lucky that it was not worse than it was, even though it was terrible.

Mr. Stephen Kent

It passed off, for us, thankfully, without incident, even though we curtailed services.

The Leas-Chathaoirleach asked about school transport at the moment with regard to specific numbers. I said that we had 161,000 places and it is organised by the Department of Education and is based upon eligibility criteria. One has to be a certain distance, 3.2 km or 4.8 km away from one's nearest school, if one is a primary or secondary school child. It is co-ordinated on that basis. If one takes a scheme where there are 161,000 journeys being delivered every day, if I look at Kildare, Meath and Wicklow, for example, some 18,000 schoolchildren are coming in on that scheme at the moment. I do not have the specific numbers for Dublin city at this time but I know that Deputies will be in close contact with us.

Mr. Kent might get us the figures. I am interested in getting the Dublin figures, not today but some time.

Mr. Stephen Kent

We will get the figures for Dublin city.

I would like the figures for Dublin city, Dún Laoghaire-Rathdown, South Dublin and Fingal. Fingal would probably have more than most because it is a little bit more rural in parts. I thank Mr. Kent.

Mr. Stephen Kent

We will get those numbers. That is the scale of it anyway.

I thank all the witnesses for what they do. We might come back in on the second round.

I will just use a very short portion of my time. If it is okay I will hand over the remainder of it to my colleague. I have two questions. The first is to Ms Graham. Where is the tender for integrated ticketing? When is there likely to be an award of the contract and when is implementation expected to happen?

This question on the school project is for Mr. Kent. This is concentrating on the Dublin area but it has a general implication. Many routes in certain parts of the country could not be initiated in September because there was a shortage of drivers. This is not meant to be a criticism but what plans are being put in place to address that and to ensure we do not have the same situation next year? There is growth in population and there are certain hotspots in areas where migration and so on have created pressures. There is a dearth of drivers but we now have time to address that. A lot of the burden is on contractors. They are able to get the buses but they are not able to get the drivers. Much of that results from the fact that the school bus system is largely dependent on contractors who by their nature only have short-term work - a couple of hours in the morning and a couple of hours in the evening. It is my view that the service is going to have to be professionalised. Bus Éireann is going to have to take on more of the work itself and it is going to have to employ full-time drivers. Could Mr. Kent please talk to us a little about that?

We are conscious that this is about Dublin and the surrounding area. I will give Senator Dooley a little bit of latitude but that is about it.

Which is why I did not mention my beloved County Clare at all.

Mr. Stephen Kent

We are doing everything we can in terms of planning. As I said, there has been huge demand for the scheme that we have. It came about, in particular in the school transport scheme, when the fees were reduced for a period and they were then restored. The growth is phenomenal. A significant communication campaign is definitely required with the contractors going forward. We are working through on that. We are also campaigning at the moment on our own direct provision. We have been trying to recruit people who are B class licence holders and to convert them into D class licence holders. That is an extensive campaign. This year alone, we have conducted more than 40 open days in trying to bring in drivers into the company but we will only get so far on that scene. In regard to contractors, when we look at the scale of what we are bringing in, today we are dealing with more than 6,500 contractors. That is a much greater number than we ever had in the past. We have got to make sure there are communications lines in that regard. The Department of Education is currently reviewing the scheme and we are all expecting an expansion of it, but probably in a phased way so we can grow into it.

I do not want to cut across Mr. Kent but would he also consider looking again at the age limit of 70 for bus drivers?

We have talked about that already.

Okay, that is fine if we did. We will move on to the next business.

Mr. Stephen Kent

The answer at the moment is to continue to get drivers in. From our point of view, there is only so much we can do as an operator ourselves, because we are trying to deal with the scale and the training requirements. Even when we take drivers in, we have got to get them used to routes and the size of buses. It is a significant undertaking.

We are also petitioning. I have gone to Ministers because I believe there is a role for some of the Government agencies as well. We hear from a number of operators, as the committee is hearing today, that there is an opportunity for growth in services by BusConnects, Connecting Ireland, and for the expansion of the school transport scheme. If the figures are aggregated, they would probably add up to a need for thousands of new drivers to come into the system in the next five years. The committee has heard today of big numbers even in the past year. For me, there is an opportunity of partnering with agencies like the education and training boards to help facilitate some of that. That is the dialogue that we are getting into, because if we could do that, we would be better able to meet the needs quicker. That obviously requires funding.

Does Mr. Kent have the ambition to go to the Department or the NTA and say: "We are here and we want to do this. This is how we think we can expand this based on what we perceive the demand to be for the next two, three, four and five years."?

Mr. Stephen Kent

In fairness, the NTA has set out very clearly what its plans are on a phased basis for the coming years, subject to funding. We know there are vehicles being supplied and that drivers will be required but also mechanics. Senator Dooley can see all of these things. We are clear about what the NTA is doing. We have to do it, but whether it is the Ennis town service or other service it has to be come on a phased basis and we have to grow into it. Obviously other businesses that have been tendered by the NTA will tender for those. There is a balance for us in terms of taking drivers on when we know we are going to be funded, and not taking on too many drivers where we might end up not being funded for them. It is very clear that there is a lot of opportunity. In the next couple of years, Bus Éireann will need 800 to 1,000 drivers and we would like to provide more school transport services directly if we can as well.

I thank Mr. Kent. Could Ms Graham reply to the question I asked her?

Ms Anne Graham

Procurement is under way for integrated next generation ticketing. We received the tenders and they are being assessed at the moment. We hope to appoint a supplier in the first quarter of next year. It is a big IT project, as well as having to replace all ticketing equipment on all our bus operation services so I do not think we will see full implementation until 2025. That will be the start of the implementation of that project.

As this stage is the expectation to be best in class in terms of being able to use a credit card as a means of getting on and off services and moving around?

Ms Anne Graham

Yes, that is exactly it. A person will be able to use all different means by identifying the start of the journey. The work we are doing in the background is to simplify the fares so it makes it a lot easier in terms of implementation later on.

I wish the NTA well with that.

Ms Anne Graham

That is no problem.

I thank Ms Graham and Mr. Kent.

It is always members who are first to speak in the committee but I will let Senator Clifford-Lee in as soon as the members have been exhausted, along with Deputy Paul Donnelly. Our next contributor from within the membership of the committee is Deputy Duncan Smith. He has ten minutes.

I thank the witnesses for coming in today. I welcome Ms McKay to her first meeting of the transport committee in her relatively new role. I have a lot of questions so I will just rattle through them. My first one is for Ms Graham. When will the rail fare structure be announced for the new Dublin commuter zone? I think it was due two weeks ago. Does Ms Graham have any update on that?

Ms Anne Graham

We hope to announce it very shortly. We are just working through our budgetary situation at the moment so it really depends on what budget we have available to us next year.

Okay. I thank Ms Graham. I wish to raise a couple of route issues with the NTA, Dublin Bus and perhaps Bus Éireann. A couple of issues have been raised about the existing 41C service to Swords. On 25 and 26 November, it appeared on the app on time but then it suddenly disappeared. This has not happened a lot on the 41C up until this year. It does not seem to be affecting the other 41Cs. Those dates are the most recent examples and near to the start of the service as well, on the northern end, not at the River Valley end where there can sometimes be a delay coming through Swords. I ask that it could be examined.

In terms of services that need improvement, I ask the NTA to look at the 33D service. The bus is full in the morning before it even reaches Donabate village. There probably needs to be a second service there. The train service is at capacity in the north county and we need the bus services, which are doing an awful lot of the heavy lifting in terms of transport for the area. The 33D probably needs another service. Could Dublin Bus examine how the 33D service matches up in the evening with the trains arriving in Donabate? The NTA, Dublin Bus and Go-Ahead have been very flexible in the past in ensuring that the services between the bus and train match up and a bit of work needs to be done on the 33D.

There used to be two 32X routes and then during Covid there was one in the morning and one in the evening. That is a route that is well used by Malahide and Portmarnock people and it goes all the way to UCD. It would be very welcome if a return of the second 32X could be examined.

We have a strange situation whereby due to the flow of buses, people in Portmarnock find that getting the bus to Malahide train station is easier than getting the bus to Portmarnock train station. That is an issue that needs to be looked at. If we had a second 32X service that would take it out of the equation for a lot of people.

My question for Bus Éireann relates to the 101 service. It arrives full at Balrothery at peak times in the morning. We have raised the issue previously. It would be most welcome if it could continue to be looked at.

I will move on to some more general policy issues.

On the roll-out of Bus Connects, what is the policy of the NTA when major news organisations report factually incorrect details about the network, such as saying to people who have disabilities that they will have to take three buses or it will take an extra hour and a half when that is plainly not true? That may also be across multiple sources. Is there a strategy for tackling that misinformation when it comes to Bus Connects?

Ms Anne Graham

I will start with the last question. It is difficult for us to counteract any misinformation that is done in advance of the services. We would like for the services to speak for themselves, once they are implemented. Generally, we find that there can be a bit of noise in advance because when people see a service is going to change, they do not put that with the existing services and that, by interchanging, as well as the fact there is the TFI 90-minute fare, it could actually make their journeys shorter. The best thing for us to do is to make sure that, with our operators, we deliver those new services and let those services speak for themselves.

We will take away all the issues the Deputy raised, look at them and we can respond to him on each of those. We know there are capacity issues across the network and we acknowledged that earlier. We will look at it and, if there is a requirement to increase capacity, we will do that if we can get both the financial and staff resources to be able to deliver those.

In relation to the Dublin Marathon, Dublin City Council and the marathon organisers have urged a re-examination of the event’s location due to the impact it has on transport. Will the NTA be engaging with that? For me personally, having the marathon going through the city and presenting the city in such a way is a very positive thing. I am interested in the views of the transport companies. Of course, public transport is vitally important for participants and supporters to be able to get to the event itself. If any of the witnesses has a comment, I would appreciate it.

Ms Anne Graham

Again on the subject of misrepresentation, our position on the marathon has also been misrepresented. We are very supportive of events in the city and we work with both operators and event organisers to ensure the impact on public transport is limited as much as possible and that, where we can, we deliver additional services to serve those events. The issue we raised with the marathon organisers was regarding the location of the start and the finish of the marathon. Where it is located and has been located for many years is on a major public transport route. It is the matter of the time they need to build the infrastructure in that particular location that is what is having an impact on public transport. We asked them to consider an alternative location just for those areas, not to move everything out of the city centre, which is how it is being represented. That is not our position. We want to work with the marathon and Dublin City Council to ensure we can keep public transport moving right up to the event, ensure the diversions are in place, and inform the public as much as possible so they can access the city during and after the event.

I have two last points. I very much welcome the progress that has been made on the electrification of the fleet. It is great to see it; you can see the vehicles.

I have raised before and continue to raise the issue of access to buses for wheelchair users. Much good work has been done, such as the standardisation of new bus stops and ramps for getting onto the buses. Yet, with the best will in the world, there is still only space for one wheelchair at any given time on a Dublin Bus or a Go-Ahead Ireland bus. As we go into the future, technology will not make wheelchairs any smaller, and people in the disability sector will say that. Communities of people with disabilities in individual towns can be quite tight. They will be in contact with each other to say one of them will be getting a certain bus one day, such as the 10 o’clock bus, so if another person is further down the route, he or she will not be able to get on that bus. It is that level of planning that is involved. When we are looking at fleet provision into the future, perhaps we could look at providing as much space as possible for people with disabilities and wheelchair users.

It is great to see progress being made in terms of staffing and recruitment. The visible campaigns across Bus Éireann, Dublin Bus and Go-Ahead Ireland have been there for all to see and we are in a much better space. What happened last Thursday in Dublin makes that very difficult. All companies before the committee, as well as the Luas, are very proud of their diverse workforces. I can only imagine how difficult it is for any non-white workers in those companies who either are existing front-line transport workers or who are planning to go into the industry. Do any of the representatives have a comment on what that challenge has been like since the riots? Has anything extra needed to be done for the non-Irish workforce, such as comforting them and making them feel more secure? Has there been any impact in the past week in terms of service provision based on that?

Mr. Billy Hann

I will bring in my colleague, Mr. Quinn, in a moment with regard to some of the details of some of the questions the Deputy asked. It is important to let the committee know we have a comprehensive process in place for examining complaints from customers and their representatives. We take them in via email, formal complaint forms or Twitter, and we do a full investigation of any concerns raised. When we feel there is merit in furthering that investigation, we would consult the National Transport Authority on what the potential measures could be to address those concerns, and we then respond to the individual or their representatives, which we have done in the past and will continue to do. I will bring in Mr. Quinn on some of the specifics of the routes, and then I will come back to address some of the other questions that were asked.

Mr. Gareth Quinn

I will speak on the three routes the Deputy mentioned. I will investigate what the Deputy said about the 41C on 25 and 26 November and either I or our department will give him an answer.

Regarding the 33D, as Mr. Hann has said, we have a very robust set-up with the National Transport Authority. We have weekly meetings and we call it business as usual. We have a log for anything that is brought up by an elected representative or a member of the public, who have plenty of ways to get in contact with us, and even by our own staff. When you are on the front line, you actually see things, and our staff are really good at bringing out and telling us. We as garage managers and area managers then go out, stand at the side of the road and have a look at it. I can say that the 33D is right on the list. We will be looking at it and doing a business case for it, if need be. I will certainly give the Deputy an answer for it.

The same is the case for the 32X. I will have a look at that. Either way, the Deputy will get an answer for it. We will make sure we discuss it with the authority.

Mr. Billy Hann

There were a couple of other matters that were raised by the Deputy. With regard to the issue of accessibility, 100% of the Dublin Bus fleet is accessible. Approximately 88% of our fleet has a wheelchair space and a buggy space, and both of those can be used for wheelchairs if the buggy space is available. We have an assisted travel programme, which we are very proud of, and we have had more than 1,800 assists this year alone. This is basically to work with people with disabilities to ensure they have as comfortable a journey as they can. We will also have a workshop later this week, on Friday, with Spinal Injuries Ireland to speak to it and get its concerns and issues. As a matter of fact, some of us will go down O’Connell Street in wheelchairs to get a feel for what it is like for them. It is something we take very seriously and work very hard with those groups to address.

The point the Deputy makes about the non-nationals working in our organisation is incredibly important and came into the decision we had to make to withdraw service in full. We have more than 78 nationalities working in our organisation. There is no doubt they were nervous last Thursday night. Again, that was part of the decision-making we had to take account of it when we were withdrawing the service, or at least partially withdrawing it in the initial phase.

From helping those employees, it is all about communication. We have been reaching out to all our employees, not just those who are non-nationals, and offering them and advising them about the employee assistance programmes we have in place to help them as best we can. Local managers are aware of this and are briefing and helping staff as best we can. There is no doubt about it. We had a number of our members of staff did not turn up for duty on Friday morning because of their concerns and nervousness around that. We will work closely with them to try to get them to a stage where their confidence is good enough to come back into operation. I hope that addresses the Deputy’s questions.

I thank Mr. Hann. On those areas I raised, so much work has been done. I do raise issues, but the service we get is excellent.

I thank Deputy Smith. Our next contributor is Deputy O’Rourke, who has ten minutes.

I thank all the witnesses for their statements and engagement so far. On my own behalf, I extend my solidarity with the front-line workers and thank them and the witnesses for everything they do and continue to do.

I have a few questions for Ms Graham. On the issue of the national fares strategy and the review, she stated in response to Deputy Smith that it should issue shortly but it depends on the budget. What does that mean? I understand there was a system-wide restructuring. Does the NTA do a bit of it? Does it not do it at all? How quickly will we have a decision? Will it be a “Yes” or “No” decision or is it partial or phased implementation? What does it look like?

Ms Anne Graham

The implementation of the new structure will always be a phased implementation because some of the structural changes I have to make will see significant increases as well as significant reductions. That is what it is all about.

Yes, a trade-off.

Ms Anne Graham

It is about getting a fairer structure. It was always going to be phased over a number of years. We have produced an implementation plan for implementing next year. As our fare revenue is an important part of our delivery or of public transport services, we need to go through that process to ensure it is not reducing the fare revenue such that we have difficulty operating services next year. We need to see our final budgets for next year and then we will be in a position to publish our fares determination.

The NTA knows its final budget for next year already. It does not come with an initial ask of the Government or-----

Ms Anne Graham

We have been given indications, but we would like to see what the final budget is before we publish the fare determination.

Okay. There are a few County Meath-related queries I have raised previously with Ms Graham but they keep coming up. One of those issues is access to Dublin City University. The 109A used to go there several times a day. There is significant demand for it. The current provision causes significant inconvenience, especially now, with students attending Dublin City University but living at home and the prospect of people potentially providing accommodation in their homes. I ask Ms Graham to address the possibility of reinstating that direct route to Dublin City University.

Another issue that comes up regularly relates to the Bus Éireann 105X direct route from Ratoath. Hydrogen buses are on at least some of the route. There is a significant population in Ratoath. The main bus service services Ashbourne first. Is the NTA giving consideration to increasing the number of direct services, as I believe it should? The 105X is a commercial route from Bus Éireann. Is the NTA considering direct services?

Mr. Jeremy Ryan

On the question in respect of the 109A, it used to go to DCU. In the context of passenger numbers and delays, pre-Covid the view was taken that for reliability, punctuality and cost reasons, we would not go to DCU anymore and people would need to change buses. We are always open to reviewing that decision. If passenger demand and travel patterns to DCU have changed, we can certainly look at that again.

How might somebody initiate that? What would prompt it? If I search my inbox for references to the 109A and DCU, a lot of emails come up.

Mr. Jeremy Ryan

We have a service planning team that will look at it. If we get representations into our inbox, we will consider them.

I thank Mr. Ryan.

Mr. Jeremy Ryan

As regards the 105X, we can consider that as well. It is not a commercial service. Rather, it is a PSO service. It is a peak service and such services are always more expensive to fund. The budget may be a consideration in that regard. We will certainly consider it and see what the demand and need is for it.

I thank Mr. Ryan. Mr. Kent, in his opening statement, referred to the complete drop-off in service for a period. It was particularly bad for a number of weeks and led to considerable frustration across County Meath and the political spectrum. It affected several routes. Of particular relevance from my perspective are the 103 route and the NX to Navan. In fairness, they are high-frequency routes and very well used. We are all grateful for that, but the service went off a cliff edge. How did we end up in that situation? I have spoken to Bus Éireann’s helpful representatives in the area. There was a shortage of mechanics and fleet. Mr. Kent gave the figure of 95%. The scale of this problem was significant. Literally, hundreds of people were at bus stops at peak hours. There was a significant amount of frustration. Social media forums were alive with discussion of the issue. How did we end up in that situation? Corrective actions seem to have taken two and a half weeks or three weeks to implement. Why did it take so long? If the problem is a shortage of mechanics, where are we in that regard? What are the numbers? How short of mechanics is Bus Éireann? What is the pipeline? On a related issue that arose previously, how is Bus Éireann faring in respect of driver numbers?

Mr. Stephen Kent

I will pass some of those questions to my colleague, Mr. Parker, for comment. I again unreservedly apologise to anybody who was impacted. We do not like to drop any service. As I stated, I am delighted we are doing much better. We did engage. It took longer than we would have liked to get resources in place. The first challenge in that regard was the recruitment of mechanics. We deployed people from other regions, such as Donegal. We had to get resources in place and get people familiarised with the vehicles. All of that takes time. Having come out of that, we are still relying on external help in that regard. When we went to the market, some of the external contractors were facing the same issues. It was not from lack of endeavour. Everything we could do was being done but we could not do it quickly enough. I accept that. There were two weeks during which the issues were pronounced, as the Deputy stated.

I referred to the fact we are carrying 160,000 journeys a week across all those services. In the Deputy’s home town of Navan, the NX is an enormously successful route. When we introduced that 20-minute frequency coming out of the city a couple of years ago, it was very slow to build, but we could be filling three double-deckers in the mornings now. There is significant demand on the route. That is a great tribute to the success of the route but it also means that if a bus is dropped, 80 people could be left behind. The Deputy is not wrong. Hundreds of people were impacted in that instance where buses were dropped and the service was intermittent. That is where one sees the scale of the problem. We were able to correct it. In terms of what we delivered against the scheduled timetable on the NX route, for example, it was 97% still delivered. Mr. Parker can correct me if I am wrong on that. If we miss out on providing just one of those trips, however, that will impact those people and discommode them. It is a challenge in terms of success.

I am sorry we could not get people to their destination. We did everything we could and we were trying to do it faster. Those passengers need to go about their jobs and lives and the whole lot. As we stated in our company purpose, we are here to connect people to what matters for them to make life better. That is what we are saying. In that instance, in terms of-----

In his opening statement, Mr. Kent referred to contingency and the number of mechanics. Is Bus Éireann seeking to have mechanics added to the critical skills list? What is the shortage? Will this problem arise again next month or in spring?

Mr. Stephen Kent

I ask Mr. Parker to address the issue of drivers and mechanics.

Mr. Allen Parker

On the issue of mechanics, we have a headcount of 29 in Broadstone. We are currently short six mechanics. As Mr. Kent outlined, we worked very hard to put in place a contingency. It took time. Using outside contractors for maintenance contractors was one of the steps, but they, too, are struggling to get mechanics. As Mr. Hann stated, it is an industry-wide challenge and one we need to address to ensure we can continue to drive growth in public transport use.

Deputy O'Rourke mentioned the essential skills list. Yes, we have made a submission, as others have. We are strongly calling for the mechanic profession be added to that list to give us another channel for recruitment. There is much effort going into recruitment to cover that headcount gap. Regarding putting in place the short-term contingency, we are using private bus contractors on some services, which took a little bit of time to put in place. We moved our own mechanics around as well. We are doing two things. We are moving some mechanics into Broadstone to support and putting them up in Dublin, and we are transferring vehicles to some of our regional garages as well. It is big time about having the capacity to do it. We do not like leaving anyone behind. We are working hard to make sure we deliver all our timetabled services. Again, it just took a little bit of time.

I ask about driver numbers.

Mr. Allen Parker

In Broadstone, we are ahead with regard to driver numbers. We had a strong recruitment campaign. For the first time in Broadstone we are training B licence car drivers up to D licence. We have the driver headcount in Broadstone. Drivers in Broadstone are not the problem; rather it is vehicle availability because we do not have enough mechanics.

I commend all of the workers and drivers who experienced that horrendous, disgraceful event last Thursday. We often see on social media that drivers - in particular those who are non-Irish nationals - occasionally experience abuse, which is absolutely to be condemned.

I have one question I wish to raise, which is related to buses being told to skip bus stops. This has been particularly bad in the Ongar area, which is in my constituency in Dublin West, in the past while. I have spoken to bus drivers and union reps who have confirmed this. I wish to give the witnesses a flavour of what people are telling me about it. I rang Dublin Bus today and the representative told me that when traffic is bad, the 39A bus starts in Hartstown and does not serve the Ongar loop. They said that this allows the bus to catch up to the original timetable by leaving out half the stops. They said it is a one-off, but it has been going on for weeks. I will give another example. I stood on the Ongar route in Allendale and four buses did not show up. Two weeks before that, five 39As passed which were out of service. It is the same in the afternoon coming home from work on the 37, 39 and 39A. They all come to stops packed because buses are not showing up and with all the kids coming from school. Another example was in the early morning. It was the same thing – a cancelled bus. I am sick of it. It is bitterly cold out. There were a number of incidents of this nature in Ravenswood on the Ongar loop - I was waiting on the bus and it was cancelled - in the past few weeks. I waited 40 minutes on Saturday evening for the 39 from town. When one was due, it changed to a 39A. Why does it seem to be more important to be seen to be on time than to pick up people who are standing at bus stops along the entire Ongar loop? The area that seems to be particularly badly hit is from the Hansfield area, which is where the terminus is, right up to Beechfield into Littlepace down by Castlegrange and then down towards Allendale. It seems to be that is the most affected part. Bus drivers are being told to ignore and leave all those people at the bus stops, who need to go down towards either St. Joseph's or, if it is the 39A, in towards the Hartstown area. Why are we leaving people at bus stops? Why is it more important to be on time?

Mr. Billy Hann

I will come in. I thank the Deputy for his question. I might bring Mr. Quinn in as well. Whether it is Ongar or any other area, when it comes to the question of trying to keep on schedule or skip some stops to get on schedule, those decisions are never made lightly and are basically always made in the context of the bigger picture to try to keep punctuality across the whole network. We would seldom ask a bus driver to pass by stops if those stops were not going to be served by other buses behind that one, or buses coming from another area. Generally, those bus stops will be served by other buses and we are trying to get those buses back on schedule to serve the rest of the customers downstream.

That being said, we are absolutely happy to look at it from a capacity point of view. I do not have the details on the 39A and what the issues on capacity might be, but I am happy to take that offline and look at it. Mr. Quinn might have some more colour on it that I am not too sure about.

Mr. Gareth Quinn

I live near Ongar in Blanchardstown so I know it well and I was the area manager there. As Mr. Hann said, the decision is not taken lightly. Some 24 buses go out on the 39A in the morning and go up and down all day. If one goes out of sequence, a gap is created. Somewhere along the line, you have to get it back on sequence, no matter what. Everybody else after that then benefits from it all the way through. It is a 24-hour service, so that bus could be out for the next 21 hours. You need to get it back on track. One could say that we could move up a bus or whatever but you have to get them so they are operating within service.

Second, as the Deputy knows, the 39 is a half-hour service during the day whereas the other service is ten or five minutes or whatever. If something happens to a plain 39, because it is a half-hour service, if you do not cover that departure, you are leaving an hour's gap for people down Shelerin Road or Clonsilla Road. Therefore, you might take a 39A and move it across purely for the customer benefit. It is not done lightly. We want all buses to operate as per timetable and departure. However, someone somewhere has to make a decision. It is not about leaving people on the side of the road; it is for the betterment of the vast majority of people.

The consequence is that people are left on the side of the road. One can see from those comments that many people are being left behind. The particular area that seems to be the most badly affected is the Ongar area, and that needs to be addressed.

I got a couple of comments from the bus drivers and union reps. First, there used to be what are called “universal buses”, which would be able to slot in and fit into the holes. I can understand we are under serious pressure regarding that but their understanding of it is that the reason there are no universal buses is because they will not be paid for by the NTA. Second, buses used to be bumped up. For example, if a bus had to pass for whatever reason, the next bus would be told to take off. However, now they are told to wait until the scheduled time to take off. It seems the priority is to keep the schedule on time and ignore all those people who are standing and waiting for the bus and who could be waiting a very long time for that bus.

Mr. Gareth Quinn

Regarding universal buses, we have a robust relationship with the authority. If any route throughout the whole network requires extra or double resources at certain peak times due to capacity, we raise the issue and make a business case. The authority has been very forthcoming in covering that and we have universals throughout our network. All eight garages have operating universals that the authority paid for. I cannot speak to what a rep or whomever said, but I disagree with that point.

Regarding the schedule, the customer always comes first, no matter what. It is an easy take to say that we will leave people on the side of the road and we do not care. However, we do care. I think I speak for us all. We have heard it from minute one of this meeting. None of us want to leave anybody on the side of the road - absolutely not. Decisions are made and people have to make decisions on the basis of what is best for the majority of customers.

I am a commuter. I live in Corduff, so I get the 38 and know it well. As a commuter, I understand what goes on and what it is like on the side of the road when things happen. However, I am telling the Deputy that the customer comes first. Decisions are made for the betterment of everybody throughout the day. He can understand that if there is a problem at 11 a.m., those buses are out until 1 p.m., 2 p.m., 3 p.m., 4 p.m. and 5 p.m. and you need to get them on time. It is easy to say that we will stick buses in because the authority states there has to be a ten-minute service. We cover the gaps for the betterment of the customer. Decisions are made at the time.

I am still unsure as to whether this will be dealt with.

Mr. Gareth Quinn

I will certainly take it away, and do the same for Deputy Smith. I will take that away and look at it. I do not have a problem coming back to the Deputy.

I appreciate that and look forward to it. I have one more question for Go-Ahead on the buses to Tyrellstown. There were a lot of complaints previously about buses not turning up, although I do not get them as much now. That was obviously due to bus driver issues. There has been a lot of development out there. Hollywoodrath, Hollystown and Bellingsmore are huge developments. I know BusConnects is coming on stream, but there is a huge problem. A lot of people working in nursing services in hospitals in the city centre struggle to get into town. Is there any comment on future bus services to those areas?

Ms Dervla McKay

The Deputy is correct overall. This time last year, my predecessor was before the committee. Like other operators we were struggling from a driver resource point of view. I am pleased to say we are now in a much better place. We are fewer than ten short of what we need for our roster, which is a small number, and we have a few coming on stream now. We are more or less fully staffed, which is a fantastic position to be in. At any one time we have almost 100 people in our training schools. Our pipeline is strong and allows us to cope with the most recent and future phases of BusConnects, which is excellent. In terms of overall performance, on our services we are - by and large - within where we need to be, which is approximately 98% reliability. The punctuality of individual services obviously varies from service to service. What affects a service on a given day depends on traffic conditions and all of the other things being discussed today. We are happy to take directly offline the detail of how individual services are performing. We work collaboratively week by week with the National Transport Authority on our plans for the future.

I have a final question about students in TU Dublin. We are trying to address issues with bus services for those students. There are more than 3,000 students in TU Dublin. I know in 2024 there will be services going through-----

Is this the Blanchardstown campus?

Yes. That really needs to be addressed as well.

I appreciate the Chair giving me time, as I am not a member of this committee. I add my name to the expressions of solidarity with workers who experienced what was probably unimaginable terror last Thursday. They all acted very bravely. I am disappointed to hear about the level of financial loss to the transport network as a result of what happened. That will impact everybody in Dublin. I say well done, and I hope they will not have to face those scenes again.

My first question is for Dublin Bus. I live in north County Dublin and the 33X service is important for connecting north County Dublin with the city centre. There are five buses out of town from 4.15 p.m. to 6 p.m. every evening from the Custom House, and in the morning there are five buses into town from north County Dublin from 6.35 a.m. to 7.55 a.m. Two additional services were recently put on that route - one extra bus in the evening and one in the morning. That was really welcomed. I got positive feedback. However, as Dublin Bus is aware, these services are at capacity. We could do with more buses on these services. I think in particular about the buses from town to north County Dublin. The last bus leaves the Custom House at 6 p.m. That is not adequate. If you are working in any office around town, you will not generally be finished work in time to get out and get up to the Custom House to leave at 6 p.m. Is there any capacity to add extra services, in particular travelling to north County Dublin in the evening? A lot of the areas serviced by the 33X are a significant distance from the train stations and people do not have any other alternative to public transport. It is a significant distance from town. There is not good cycling infrastructure, and this is a vital service. My request is that consideration be put into running an extra service, in particular in the evening, but also an extra one in the morning because they are absolutely jammers. As I have said, it is just not adequate to have the last bus leaving town at 6 p.m.

My question for Go-Ahead Ireland is about the 197 service from Swords to Ashbourne, which serves rural north County Dublin. It is a welcome service, which returned at the start of this year, and has been well received. However, a number of people have raised an issue around the Kilsallaghan and Rolestown area. There is a bus stop near Kettle's Country House Hotel. If you are going to Swords from Ashbourne the bus does not stop there, but it does if you are coming from Swords. The people living in the immediate vicinity can get the bus in one direction, but not in the other. The next nearest bus stop is a significant walk away. This is a place with limited footpath infrastructure. There are young teenagers in the area who might be going to Swords to go to school or to meet friends. There are older people who are thankful to have free public transport, but a lady told me last week that it is no good having it if you cannot get the bus in one direction. People have to ask for lifts, or are paying large amounts for taxis. That is not feasible. I would like Go-Ahead Ireland to look at the 197 route from Swords to Ashbourne. It is a really vital service, and people living in that area have told me there was always a bus stop in both directions for the previous service that operated in the area. They want it restored. I am asking the company to work with public representatives in the area to restore that bus stop. Will they give me a commitment to examine that, and work with me? I would appreciate it.

Ms Dervla McKay

We meet every week with the National Transport Authority about stops and stop infrastructure, as well as other items on the business-as-usual agenda. We absolutely commit to taking that away. It is not an issue.

Will Ms McKay put that on the agenda for the next meeting, and keep in contact with me?

Ms Dervla McKay

We will, absolutely.

Mr. Gareth Quinn

I will investigate the 33X issue and have a look at it myself, and give the Senator feedback. Additional resources from the authority obviously went in last September. I will investigate it and come back to the Senator.

When I put word out on social media that an extra service was being put on in the morning and evening, there was a huge reaction because people have been crying out for additional services. It is a good service, and a well-used service. However, we have strong population demands in north County Dublin. It is the fastest growing part of the country. Many young people and others are coming into the city to work and go to college and so on. I would appreciate if they could look at that to see if there is any capacity and give me feedback.

Mr. Gareth Quinn

Leave it with me.

Mr. Jeremy Ryan

We go through a process with each local authority to get approval for the stopping place when a new bus stop is required. There can be safety reasons bus stops are not permitted by the local authority. That may be what happened here. I am not sure, but I will check.

It has not been communicated with me, but I know some local people have made contact. They were told that one side of the road was unsafe. Maybe a solution could be found, because there is a hotel with a large car park, and I know it is supportive of the bus service because it also serves the hotel. Will they work in conjunction with the hotel to examine the possibility of the bus pulling into the car park?

Mr. Jeremy Ryan

We will examine it.

There are a lot of elderly people. It is not far from the town of Swords, but it is a rural area and people have no other public transport.

Mr. Jeremy Ryan

On the 33X, there is demand everywhere, in particular from outer Dublin, for services at peak times. I will make the point, as has been made a few times, that funding is a constraint. Buses are a constraint, drivers are a constraint and unfortunately there is a queue. We will take it into consideration along with Mr. Quinn.

I think Mr. Ryan would agree that having the last bus out of the city centre at 6 p.m. is too early.

I have been working in different working environments all my life, but I have never left the office by 6 p.m. in any place I have worked in order to get home.

Mr. Jeremy Ryan

Sure.

Many people have said that to me. They are just not able to leave the workplace at that or at any time.

Mr. Jeremy Ryan

It is the last express out of town, but, of course, there are options in the context of rail services, the 33B to Donabate and so on. There are other ways to get out. However, I accept that it is the last fast way.

I challenge Mr. Ryan to take one of those buses to see how long it would take him to get home.

Is Senator Clifford-Lee okay? She got her answers.

That is perfect. I thank the Leas-Chathaoirleach.

Very good. Deputy Matthews indicated that he wants to come back in. He is not here at the moment, however. I will come back in on a few points and then bring in Deputy O'Rourke. There were a couple of things I was not sure about. Is RTPI being run now by the NTA?

Ms Anne Graham

I might respond to that as I meant to respond earlier. The RTPI system is an NTA system. We take feeds from the automatic vehicle location, AVL, equipment that is on buses from the different operators' AVL systems. We publish the RTPI data on the apps and then on street signs as well. We are going through another procurement process to replace all the AVL infrastructure next year.

It is real-time tracking now as opposed to that level of estimated guesswork previously.

Ms Anne Graham

No, what is published at the moment is scheduled data. That is published on our TFI Live app. It is then overwritten with real-time data as those services come on stream. It is replaced with real-time information about an hour beforehand. The issue is that sometimes when a bus is cancelled, for whatever reason, the system might still stay with the scheduled data. That is where some of the errors can occur. However, we are working very closely with operators on how we can keep improving that in terms of the information. We are also going to replace the AVL infrastructure across all our bus services. We would hope that will also make improvements in the data.

Okay. I had not heard the term "lost kilometres". We are saying it is 98%. Is it not 2%? Obviously, that is the terminology, which is fine. That clears it up. How can we be happy with lost kilometres of 98%? It is really that the kilometres not lost are 98% and the lost km are whatever the difference. That is fine.

I will touch a little bit on the concept of more 24-7 buses. I know some of them exist and there were references to the number 39 and so on. Where are we going in terms of this? Dublin Bus and Go-Ahead Ireland and so on will operate them if they are asked to do so, but they have to be asked.

Ms Anne Graham

Obviously, we have ambitious plans through the BusConnects programme whereby, as we are rolling out spines in particular, they would become 24-hour operations. It is really down to ensuring the staff resources are there. Certainly, the fleet resources will be there but it is whether the staff resources are there to be able to deliver those. Our ambition is that all the key spines will be 24-hour operation services. It really is dependent on whether the resources can be put in place in-----

This is not to tweak Ms Graham's thinking or tease her consciousness on this, but the Luas is not a 24-hour service.

Ms Anne Graham

No.

Ms Graham might look at buses that trail this unless people want the Luas to run 24 hours a day. Maybe that is another proposal. Until it is a definite proposal, a lot of people will be affected. The 11 route is not a spine service and never will be. However, it would probably work very efficiently at night-time because it would not have all the congestion it has during the day. It connects the different universities of Trinity College Dublin, University College Dublin, UCD, and Dublin City University, DCU, and also Sandyford, which is a huge trip generator. Much of that traffic would go through the Luas. I am interested in times when the Luas is not in operation. I am sure there are some 24-7 operations in Sandyford. Certainly, Beacon Hospital would run 24-7. Ms Graham might think about being parochial, as many people have been, when looking at the 11 route as one that would be under consideration for a 24-7 service. It does go through the city centre but it also goes through many quite built-up areas in which many people would walk to the Luas. Some might even walk to the 46A bus stop. However, if there are not 24-7 services, there might be an opportunity there.

Ms Anne Graham

I am sure the Senator's request would be replicated right across the city for similar services. We really have to prioritise-----

They are not all getting to chair the transport committee so I am trying to get in first.

Ms Anne Graham

We have to prioritise where those resources go. If we were looking at the whole network, 24-hour services would not actually be prioritised because that is where the demand is least. Yet, we know we have to support the night-time economy. We have to support workers who are travelling during the night and early starters and shift workers. It is an ambition of ours to provide a comprehensive 24-hour network, but we can only do it at the pace that those resources are available to us, particularly staff resources.

Obviously, there is a funding element. We are talking about modal shift. Many people are buying and using cars because the services that might be available at peak time are not available for them. People who are going into healthcare services or working late would love to be able to get a public transport service. The modal shift we are all aspiring towards, certainly, from a Government policy perspective, is all about getting people out of having to use their cars all the time.

Ms Anne Graham

Absolutely.

People are using their cars because there is no alternative at 3 a.m., 5 a.m., 6 a.m. or 7.30 a.m. On many routes, the bus service does not get people to work by 8 a.m. to change and do all the things they could do that they cannot do if they are getting there at 10 a.m.

Ms Anne Graham

We recognise that, which is why we want to provide a comprehensive network. As I said, this really is dependent on having the staff resources to be able to deliver that service. In terms of the rail networks, it is a little bit more difficult because the infrastructure needs to be maintained overnight, as does the fleet. There is a very short window that is available to the operators to carry out whatever maintenance works they need to do. Unfortunately, it is much more difficult to be able to provide a 24-hour light rail service or a 24-hour rail service. It can be done occasionally, particularly in the lead-up to Christmas at times of very high demand to support the night-time economy. In terms of general access, however, it is very difficult and-----

The demand is probably not really there yet for that.

Ms Anne Graham

Possibly not, no.

As we talking about demand, does the NTA have statistics - maybe this is for Dublin Bus or Go-Ahead Ireland - on how many times a bus has to go past a stop because it is full? Is that tracked? A bus might get to a certain place. I recall a time when I was on a bus going to the airport and I could see people waiting for a bus that was full. There is not much the driver or passengers can do about it, but it must be incredibly frustrating to be sitting at a bus stop and then the bus goes past. Is that tracked? What happens to those routes on which there are consistent supply or capacity challenges?

Mr. Jeremy Ryan

We ask the operators to report to us on a monthly basis where they are seeing those capacity issues where people are getting left behind. They go on our list, which Mr. Quinn mentioned before, of where we need to provide additional capacity.

What kind of numbers are we at now? Is it 5% or 25% of services? Obviously, there are certain times of the day or week, for example.

Mr. Jeremy Ryan

Yes, it depends on the time of day or the day of the week or route. I would not have an overall figure on that for the Senator. We get reports from the operators as and when it happens. We are reliant on the operators to tell us that information in order to put it in the list of services we need to address.

How long is that list or how many are on it?

Mr. Jeremy Ryan

Let me just count them; there are approximately 20 at the moment in Dublin alone.

There are 20 services that are frequently or regularly-----

Mr. Jeremy Ryan

That are on that list, yes.

-----presenting with capacity issues. We all know there are routes that are not overly used and it is probably somewhere in between. Those high-capacity routes are probably okay because they have such high capacity on them - we would probably all like to have the 145, 155 and 46A routes outside our door - and then there are ones that are very much PSO routes that do not get an awful lot of traction but are important for hospitals, schools and so on. However, it is probably that bit in the middle that is a challenge.

Mr. Jeremy Ryan

There are challenges generally on the high-frequency spines particularly, but there are also those lower frequency routes as well. There is a bit of a mix. From looking at it here, the C-spine is under pressure. The N1-----

Are parts of the city worse than others?

Mr. Jeremy Ryan

The N11, N1, C1 and C2, which is Lucan and Blanchardstown. They have already come up a few times.

Is it that the N11 is kind of a victim of its own success? It is like a magnet. It is almost like the Luas in that it sucks people in and then it is full.

Mr. Jeremy Ryan

Yes. It is a fast journey in by bus and that obviously creates demand. However, it is also a very long corridor with a lot of development along it the whole way out to Bray.

As a former member of the local authority, my area was indeed that route from the Belfield campus to Cabinteely church so I know the N11 very well. It was probably the most successful pre-Luas route. People do not remember that there were many challenges when the quality bus corridor, QBC, went through Donnybrook village in 1999.

It has been a huge success. However, we must ensure that modal shift happens and continues.

Mr. Hann stated that Dublin Bus is not competitive enough timewise. Much of the time, I can get somewhere a little quicker if I jump in the car. It is certainly not slower. The carrot element of public transport is important. That is how the N11 worked. The journey time for those who live in Stillorgan, Foxrock or Cabinteely is significantly faster by bus, even with fare boxes, taking coins and tapping on, than sitting in traffic on the N11 at peak times, which many of us have done. Dublin Bus needs to ensure that its request for funding states that modal shift is needed for climate change, sustainability and quality of life purposes. People should not be sitting in their cars commuting if they do not really have to. Many people come into town to work in an office all day or in retail or hospitality and they do not need their cars for work, just to get to work. That is where the 24-7 stuff comes in.

I touched on modal shift as well as overcrowding. As someone who cycles a lot, I would like to know how much cyclist awareness training goes on in Dublin Bus and Go-Ahead Ireland. There are pinch points, such as Leeson Street Bridge, that are tight. Sometimes I feel not every bus driver is aware of cycle lanes. The wands are not and cannot be placed everywhere. To be honest, I wish they were not needed at all. Not every driver makes the same effort to stay out of the cycle lanes.

Mr. Phil Donohue

We focus on cyclists and pedestrians with all our drivers who come through our training school and those doing refresher training. That training is a critical part of their induction into the organisation and we do it on a refresher basis. We have noticed, as the Deputy alluded to, that the city is closing in on buses. We have more pedestrianised streets and more cycle lanes are sectioned off. It is becoming tight for buses to manoeuvre. However, the safety and well-being of all road users, not only of cyclists, is the focus of all drivers. We have the additional issue of electric scooters now, which are-----

We are not even really there yet.

Mr. Phil Donohue

No.

They are still technically not legal. When they become legal, we will have a much bigger challenge than we do now.

Mr. Phil Donohue

Recently, we did training through the eyes of a cyclist. Drivers put on goggles which made them feel as though they were cycling a bike through the city live, with buses and cars moving around them and all the other activities happening on the road.

I did it on the way in today, so I know about it. Weaving through Leeson Street to get onto St. Stephen's Green and through St. Stephen's Green to get onto Kildare Street is a challenge. Touch wood, I was safe, but it is-----

Mr. Phil Donohue

This is a simulation from the cyclist's perspective and the driver-----

I was doing it as a cyclist today and-----

Mr. Phil Donohue

The trainee gets a full picture of what the cyclist sees and has to deal with. Any IT and developments in IT we can use to scope out and simulate-----

Maybe if the drivers are able for it, Dublin Bus should put them on actual bikes and let them try various routes to see from the other person's perspective. That is all.

Mr. Phil Donohue

Many of our 4,000 employees cycle into and out of work.

I do not doubt it.

Mr. Phil Donohue

It has become an issue in most of our nine depots to be able to facilitate the parking of bikes and to expand the areas we have for that, which is also an interesting development.

They take up much less space than a car.

Mr. Phil Donohue

Yes.

I am sure 95% are fine, but perhaps a reminder would be useful. Today, one bus passed me very tight on the cycle lane. There was a bit of space on the other side that it could have been in. I felt the driver was not aware. I am not having a go at anyone. People can be busy and distracted. However, a bus is a large vehicle to have beside you when you are on a bike. You realise how vulnerable you are relative to a vehicle of that size.

I am conscious that today's discussion does not necessarily pertain to my constituency, so I will be brief. We have a room full of people who had to deal with a very difficult situation last Thursday. For the workers and passengers involved, it was not a pleasant experience. I wish everyone well in the work that needs to be done as a result to improve safety to some degree. Without going into it too much, I want to say in solidarity with the workers involved, it was a horrendous situation to deal with. In the past, I have asked whether there could be some system to improve on security alerts, because it is hard for anyone to make a decision to withdraw services without direct advice from An Garda Síochána. The State agencies present should not have to make that call. That should lie with An Garda Síochána. That needs to be tightened up to keep everyone safe, to be frank.

I have two questions for Mr. Kent. We have seen a huge increase in the uptake of public transport services in my area, east Cork. After the pandemic, the figures for regrowth have been strong, which is great. Things such as traffic congestion and the increase in the cost of motoring in the past two years, which have been exceptionally high between insurance and fuel, have meant that many people have been trying to find better ways to get to and from work. Thankfully, Bus Éireann services are extremely popular, especially with students and people who work in Cork city. However, we have an issue in Youghal, County Cork. We are crying out for a double-decker service in the mornings. It would be a huge improvement to our local bus services. I hope that could be taken on board and looked at. We would appreciate that.

Between Ballygiblin-----

I do not mean to cut the Deputy off, but a vote has been called in the Dáil.

That is fine. We have six or seven minutes. I will motor through it.

I just want to make sure the Deputy is aware of it.

Yes, I thank the Leas-Chathaoirleach.

The other issue is between Ballygiblin and Mitchelstown. The Bus Éireann services from there to Cork city are popular. Will Bus Éireann look at improving them? The beauty of this is simple. People want to use the services but they need to be reliable and arrive on time. People arrive at bus stops in Youghal after 8 a.m. to find they cannot get a bus until 9.30 a.m or 9.40 a.m., which is clearly not sufficient. I have been working on this for a long time. It has been a bone of contention between Ms Graham and me because of the PSO versus the commercial Expressway service. If anything can be done on costs I would be delighted.

The Deputy is getting a lot of latitude. I was strict with Deputy Crowe.

I know. I am literally-----

Today's meeting is about Dublin services only.

I am literally being saved by the bell. I have to go to the Chamber shortly. I will not put the witnesses on the spot but I would appreciate if they were to come back to me on those two matters.

Mr. Gareth Quinn

And on pricing.

We will suspend for a few minutes because of the vote in the Dáil. If it was different, I could have reorganised but I was not sure a vote was going to happen.

Sitting suspended at 3.48 p.m. and resumed at 4.05 p.m.

Apologies for the interruption, which was due to the Dáil having to vote. It is an important part of what they do. I call Deputy Matthews.

I thank the Chair for the opportunity to come back in again. I want to ask about bus stops and bus shelters. I think we amended the planning laws recently so planning permission is not needed to relocate a bus stop. I want to ask about the process for adding a new stop along a route. I can think of examples in my own constituency where there have been a lot of developments and there will be a spine road and a bus service along it, but the new houses are quite a distance from the nearest bus stop. I want to know what the process is for adding new stops. I suppose it depends on population density. Is there a ratio of population density in regard to spacing between bus stops? In general, what is the process that I, as a public representative, should go through to ask for a new bus stop to be considered?

When adding a new bus stop, what is added on in journey time to service that bus stop? It would probably be different for peak and off-peak, but I know that for rail timetables, the delay to the service caused by a stop will be added in.

Has anybody in the bus companies, the NTA or elsewhere done studies on what people deem to be an acceptable walking distance to a bus stop from their homes? I am sure that would inform where bus stops are located.

Bus shelters are very expensive and every time we ask about shelters, we kind of go round in circles with the local authority, the NTA and so on. Is there a simplified, standard and not high-cost bus shelter that we could roll out quickly across the country? More people are using public transport and we want to make it comfortable for them. They do not have to be big, flashy bus shelters but just something functional. I am particularly thinking about the rural Local Link routes.

Mr. Jeremy Ryan

The process for adding a new stop is based on population. If we get a request, we will assess it on the basis of whether there are people nearby and if it is possible to walk from nearby to the bus stop. We need to get local authority approval for the stopping place, we then design the bus stop and we ask one of our contractors to build the bus stop. That can take a lot longer in rural areas than in urban areas because of the need to sometimes build a hard stand or even acquire land to provide the stop, which can also be an issue.

In terms of the journey time impact, that will vary depending on how many people are using the service, the boarding time and so on. For example, it is quicker to board Dublin Bus services than Bus Éireann services at the moment for ticket machine reasons.

In terms of walking distance, in urban areas and continuously built-up areas, we tend to space bus stops around 300 m to 400 m apart. The outside walking distance limit for bus is about 400 m, which is half what it would be for rail. People are much more prepared to walk to rail and Luas than to bus, so there is typically an 800 m catchment for Luas and rail but only 400 m for bus.

Low-cost shelters are something we are looking at, particularly in rural areas. We are hoping to roll those out, with local authority co-operation, as much as we can around the country in the near future.

I want to follow up on the point on local authority approval.

Mr. Jeremy Ryan

Planning permission is not needed for bus stops but it is needed for certain bus shelters. It is not needed for bus stops and it is really just a safety issue and whether the local authority engineers consider it safe or not.

Does Mr. Ryan consider that if we were to remove the planning requirement for shelters, the same as for bus stops, that would speed up or help the process?

Mr. Jeremy Ryan

It depends on the shelter. There are sometimes issues with shelters, in particular those that have advertising on them.

Planning certainly will come into that, whether that is considered a requirement or not. That can be an issue with shelter contractors. They will want advertising to subsidise the cost of installing the shelter. Where advertising is not provided at a shelter, it is easy to get those through planning and sometimes planning is not required at all. Dublin city has a different arrangement from other local authorities for approvals. It is easier in Dublin city than elsewhere to get approvals for shelters at the moment.

As I ran out of time the last time, I will pick up on the episode with Bus Éireann to try to get a better sense of it. We are talking about the window towards the end of October. Mr. Kent said services were delivered at 95%. What does that mean in terms of loss of kilometres? Has Bus Éireann got figures for that period.

Mr. Stephen Kent

It is that 5% of what had been scheduled on timetables across all those routes was not delivered.

Does Mr. Kent have a figure for that in kilometres, as opposed to a percentage?

Mr. Allen Parker

I would not have the figures.

If you could send them on, just for empirical-----

Mr. Allen Parker

I can send them on.

How does that affect Bus Éireann's KPIs? Do the witnesses expect fines to be issued from NTA?

Mr. Allen Parker

The lost kilometres will not be paid through the contract. That is the penalty on us as the operator. Both for customers and financial stability, it is something we do not like.

Is that done in arrears?

Mr. Allen Parker

That is done on a quarterly basis.

The example was given of the NX. I am more familiar with the 103 in Ashbourne-Ratoath than the NX but the principle is the same. During the peak period for a solid hour or more, in some cases Bus Éireann has lost all its services. Is there flexibility around shifting them to a different part of the day or is there not enough notice? I take it somebody will be affected but what about minimising numbers or having one during the day? On those high-frequency, really busy and well-used services, hours were lost at peak time, which affected hundreds of people. What is the decision-making around that?

Mr. Allen Parker

We were short on vehicles so, unfortunately, there was going to be an impact. The team tries to minimise and spread that as best we can. As Stephen has outlined, when we run double-decked vehicles, 70 to 80 people are left behind at a single trip. We try to spread that. The NX has a 20-minute frequency. If we lose one that goes to 40 minutes and 80-odd people are impacted. That pushes on to the next vehicle, where there is a lot of people turning up. I would be surprised if we had an hour to two hours-----

Mr. Allen Parker

-----because of that piece of really trying to minimise it across all routes. That leaves people impacted and they are big numbers.

Mr. Stephen Kent

We have lots of vehicles that come in on certain days for scheduled maintenance. That happened and we had the perfect storm in those couple of weeks when we went a bit high. In addition to scheduled maintenance coming in, we had vehicles in breakdowns and they were all going into a garage with less garages. We had certain mornings where we were 20 vehicles short. That is difficult to solve in any circumstances. We tried to spread the vehicles and the way it is typically done is to ration them. On high-frequency routes, to a certain extent you are trying to minimise the waiting time.

On drivers and mechanics, Mr. Parker said there are 29 and Bus Éireann is six short. Is that in Broadstone?

Mr. Allen Parker

That is in Broadstone, yes.

Is it that it has 29 or should have 29?

Mr. Allen Parker

We should have 29.

It should have 29 and is six short. On driver numbers, it was said Bus Éireann is at its figures.

Mr. Allen Parker

We have a headcount in Broadstone of about 300 drivers and we are at headcount. There is a reasonable pipeline there.

Mechanics seem to be the crunch issue. Can the witnesses give commuters in Meath assurance they will not run into the same perfect storm? Bus Éireann is tight on mechanics. What is the pipeline for that looking like? It is depending on private capacity at the moment.

Mr. Stephen Kent

We are. As of this week, we have been maintaining an excellent record. We said it today. We are in excess of 99% at the moment. Things like vehicle breakdown will always happen. We had one breakdown this morning. We did not anticipate that and cannot do so.

I will not say we have a strong pipeline of mechanics. It has been very slow. We have one coming in and one joined us recently. It will be a slow road. We are trying to increase apprenticeships in the long term. The business takes in about 28 apprentices long term. We would like to see that increase across the business. That needs to happen. In the short term, we are covering it with anything we can outsource to external help to see if they can assist us, but also bus hires to give those routes resilience. They come at a cost. That is an issue for us. It is to try to guarantee supply while we bridge it but it will not be an overnight fix, certainly from what I hear from the recruitment teams. Every effort is being made. We are doing everything we can in terms of planning.

Bus Éireann is taking in 28 apprentices per year in the business across the Twenty-six Counties.

Mr. Stephen Kent

Across the country, yes.

How long does it take to train them?

Mr. Stephen Kent

They are in here for four years, have to come through and are supported. We are trying to maintain the ratio of apprentices coming into a garage so they act in a safe way. You cannot just put in lots of young apprentices; you have to do it so they are minded, guarded and trained properly. We are trying to manage that but looking for opportunities to expand that. Could we go to 35 and do it safely? They are the things we are looking at in the round. We will need it. What will be coming at us with more Connecting Ireland are more vehicles, not less. We will need greater and more-----

Is there demand for apprenticeships?

Mr. Stephen Kent

I am delighted. We all went down to the RDS and the Minister, Deputy Harris, came in. The Worldskills Ireland 2023 event was held down there. We and Dublin Bus took stands. There was tremendous interest, coming from all schools. We have tried to do what we can. We offer great employment opportunities to attract people to an industry which is growing, reskilling and has lots of new evolution in terms of technical needs, not just mechanical needs. It is an exciting time, I have been saying to people joining the industry, but we are competing and need more apprenticeships out there. It is getting them in and the key, when you get them in and they get to the four years, is to make it attractive enough that they stay. That is another matter we have to do particularly when we are growing.

Is Bus Éireann finding people are going into other industries such as construction?

Mr. Stephen Kent

Like everything you have read, it is completely full employment-----

Competitive. Very competitive.

Mr. Stephen Kent

-----so there is a hugely competitive industry and because of the shortage there is a need among everybody who is growing. The truck industry is growing, as is the retail industry. We are not just competing against each other but against all those other industries.

Mr. Hann referred to 24-7 bus lanes, as opposed to bus services. There are the QBCs from 7 a.m. to 7 p.m. that work and people know they cannot use them. Then there are the ones that are three hours in the morning and three in the afternoon or 4.30 p.m. to whenever. It applies equally to clearways. Whenever I see a clearway there are cars that are supposed to be gone by 3 p.m. and it is 3.45 p.m. and they are still parked. Is that the crux of the issue, more than having bus lanes at midnight? Is it more about the intermittent bus lanes that are a priority in the morning and the afternoon ones that are lost for four or five hours in the middle of the day? Is that the real crux of it or not?

Mr. Billy Hann

It absolutely is. Dublin Bus has ten or 11 24-hour services. It is the only operator in the city providing 24-7 public transport operations.

As distinct from that, you spoke of having 24-7 bus lanes.

Mr. Billy Hann

Correct.

The real issue is that there are a lot of people using bus lanes who should not be using bus lanes, and at times they should not be using them. It is about trying to simplify it for people. When one has that three to eight hours, we would like to be in a situation where, to make it simple to police, implement and for people to follow, it is a 24-hour bus lane and that is it. One could argue that if the demand is not there for it outside of peak periods, is there really a need for a bus lane? At that point in time, the general road availability is quite high so it is not really an issue. As a driver, one does not need to go into the bus lane at that stage because the road is already free. It is to try to simplify it from the point of view of implementation and policing, and to ensure that we have got bus lanes available to us during the peak hours and the times we absolutely need them.

Equally now, with more congestion. I know, for example, that in Ranelagh, which does not have a bus lane but has a clearway, the minute that clearway is gone at 10 o'clock in the morning it is full of cars. I know that the 11, which is one of the routes, struggles in the evenings around 8 o'clock or 9 o'clock because there are drivers bringing people Chinese takeaway. I understand it all but it makes it very difficult for the service to negotiate a very narrow strip of roadway when there is parking that is, possibly, legal-ish one side of the road or for certain times of the day but probably not legal at all on the other side but there is parking there because it is 8.30 p.m. on a Friday night.

Does Mr. Hann find that there is a lot of congestion, particularly during the day? I get the idea of discipline and the 24-7 bus lanes but if somebody wants to use the Morehampton Road at 8 o'clock at night and use both lanes rather than one, and there is an awful lot of bus congestion, so be it. I think those areas, towns and villages and strips of road where has a bit of priority in the morning and evening and not much during the rest of the day must make Dublin Bus's timetable reliability quite difficult. Does it?

Mr. Billy Hann

Certainly from a Dublin Bus perspective - and I assume it is the same for all operators - if we had dedicated bus corridors, provided they are not being congested by people who should not be in there, we can get predictability on our services and into the traffic patterns and run times of those buses. The unfortunate part is we do not have enough dedicated bus corridors and our buses are generally in traffic with everybody else. As we all know, the difficulty with that is that certain routes could maybe be done in 15 minutes in a particular period of the day, and that could be over an hour at another period of the day. We are trying to develop profiles and run times for buses based on that variable, and it is extremely difficult. As a result, picking a time that actually works from a punctuality point of view, and trying to hit all our bus stops and times, is really difficult.

If one takes the rail network, which is on a fixed network and is free for them to go and do what they need to do, that is what we would like from a bus network in an ideal world.

It is, to a certain extent, that Dublin Bus has in the large part. I remember being on Dún Laoghaire-Rathdown County Council at the time when Dublin Bus took the 46A out of Monkstown Farm and Stillorgan village, it made a much better passenger experience for everyone who was not trying to use Monkstown Farm or Stillorgan village. Most people were accommodated by various other routes and options, like the 4, the 63 and so on. It made the route a more efficient and predictable one because there was that bus priority pretty much the whole way from the church in Foxrock in the case of the 46A. Further out in the case of the 145 or 155, the whole way in as far as when one hits Leeson Street, one engages with a level of congestion even if there is bus priority. I know BusConnects has a solution proposed, and Ms Graham might let us know when the diverting of car traffic away from the end of Leeson Street towards St. Stephen's Green might be happening.

Is Dublin Bus's bigger ask is to have 7 a.m. to 7 p.m., 6 a.m. to 8 p.m. or something similar, for reliable routes during the day?

Mr. Billy Hann

If we can get predictability on run times, and it is consistent, that is really what we want. Unfortunately, at the moment, it is even more-----

No doubt it is what passengers want too.

Mr. Billy Hann

Of course, and when I say "me", we are trying to service the customer at the end of the day. What we have noticed post pandemic is that the variability of traffic, from day to day and during the day, is much higher than it has ever been. Traditionally speaking, one would have had the Monday to Friday timetable and then the Saturday and Sunday timetable. What we are noticing now is the traffic is lighter on Mondays and Fridays and heavier from Tuesday to Thursday, most likely because of remote working. However, that is not even predictable. It is not like that every single week because people are staggering work hours, offices are changing how they work and so on. It is making the development and predictability of schedules much more difficult than it has ever been. Having dedicated bus corridors for us, whatever way it is delivered, makes that much more easier to do. Unfortunately we do not have that at this moment in time.

Not enough of them anyway.

Ms Dervla McKay

I have to pretty much echo what Mr. Hann said there. On that predictability around the journey times, we have definitely seen a distinct change and it is not just the traditional Monday to Friday. Apart from Friday itself, we find that reliability and punctuality gets worse as the week goes on. As an individual, one is concerned about one's trip and where one needs to be, whether that is work, visiting a sick relative in hospital or wherever one's journey is. That journey is extremely important to a person, as it should be.

Even if it is just meeting friends, socialising or going to the cinema, one wants to know that 8 o'clock means 8 o'clock, or 9 o'clock means 9 o'clock.

Ms Dervla McKay

Absolutely. It does not matter what the journey is if it is important to a person. However, what that means as the bus operator is that these journeys are unpredictable. We talked about this earlier while answering some of the questions we had from members. At some point as the operator, we need to put that journey right to ensure that the service itself, and the network itself overall, works for the rest of the day. If we have got that unpredictability, it makes managing our networks extremely difficult. Ultimately, what we are trying to do is make sure we run a punctual and reliable service for the passenger and it makes that difficult. That consistency of priority and enforcement of it is extremely important to us and our customers.

With regard to Dublin Bus's requests from the committee, it is more bus lanes, including dedicated and all-day bus lanes if we could call them that, and then from the NTA more funding to resource all of this. It will not work without buses. I would make the plea that Dublin Bus and Go-Ahead, or whoever, would look at more capacity to the airport, whether it is funded bus services or otherwise. It is crucial, as numbers are where they are. It is really important for modal shift and that we do not have everybody driving to the airport. The capacity is struggling, and it is something that we saw in our interactions with Dublin Airport last week, where it was certainly talked about.

I thank the witnesses for all they do. Ms Graham might come back to me on the Leeson Street point but if there is anything else she wants to say to us or ask from us, please do.

Ms Anne Graham

BusConnects Dublin was about not just the network but also the infrastructure to support the efficient operation of services, trying to reduce journey times and making the services more reliable. On where we are with regard to that part of the project, we are rolling out the network but at the same time we have lodged our planning applications for all 12 of the corridors. They are going through the planning process. We hope that we will receive a positive response on a number of those this year in order that we can start construction on at least two of the corridors this time next year. That is our ambition. We are waiting to see whether we can get those planning permissions and then, on a rolling basis, deliver that infrastructure across the next decade, when we will build it all out. In the meantime, any improvements that we can make on bus priority, even that which is not on those corridors with regard to bus priority through signals, we will work with the local authorities to deliver that.

Regarding the city centre plan, the bus corridors are until one gets into the city centre. The work we are doing with Dublin City Council on the city centre plan is looking at how we can improve the movement of buses through the city centre. That plan was published for consultation by Dublin City Council. It will have received a number of submissions and it hopes to complete that either later this year or early next year. There will be a move to implement some of the recommendations there, particularly on the quays, which will assist with bus movements as well.

I see Deputy Lahart has arrived. We are due to finish in one minute. I do not have an awful lot of wriggle room, as the room has to be available for another committee quite shortly. I want to thank everybody for their contributions so far. If Deputy Lahart has a 30-second point to make, I will let him make it but I am unfortunately not in a position to give him ten minutes.

No but I can make the point I want to make. I thank the Leas-Chathaoirleach for even allowing me in. I raised a Topical Issue late last night in the Dáil. It was on the introduction of the S8 and the S6, and the shortfall in those schedules.

They replaced the 75 and 175 and in doing so seriously discommoded commuters on both sections of those routes because there was a direct connection to UCD on the 175, which is gone, and there was a direct connection to IADT on the 75, which is gone. The detail of it is in the Topical Issue and there was a response from the Minister which was obviously informed by the NTA. For the first time, I did an online petition specifically on the breaking of that connection, not the scrapping. I can see the benefits in the connections, but the NTA should be aware of the resistance. Some people have given up already and have decided to take the car because it is just too inconvenient.

On the communications, the public need education on the metro-style map. Not everybody is comfortable with those maps. Some 3,500 people signed that petition. There is a really short corridor of interest. I ask the NTA to look at that. I did flag it. There has been a long time-----

As they both go through my area, I am familiar with them.

They come from Citywest. I ask the NTA to be aware that it is probably five years since the public consultation and there have been dramatic demographic changes in the areas these are serving. Citywest and Ballycullen would be classic examples. There has been a real change in the people using them. Some people are happy to connect. Some people are enthusiastic there are now connections with the Luas green line and red line which would not have been available previously. Three S8 buses did not turn up in one hour yesterday, which is not a good start. There were other examples on Monday affecting college students going to UCD. They had made the connection but the buses did not show.

Ms Anne Graham

I have to defend the BusConnects network and the numerous rounds of consultation that took place, albeit a number of years ago. We are now delivering the network. We produced a booklet and we thought we communicated it as best we could. We can obviously learn from that for future communications. The overall intent is to provide a better network of services and better connections for all the people of Dublin. While some links were broken, many more new links were created. We will see how the public responds to those services and that network. We will be judged on the basis of the response by the public. There is no doubt about that.

Ms Dervla McKay

We have commenced operation of these new services. It is fair to say that with any new phase of BusConnects - this is our fourth now as an operator - we have a few bedding-in issues. Every day we have hypercare calls with the National Transport Authority and Dublin Bus which has also launched a couple of services.

What are hypercare calls?

Ms Dervla McKay

They are post-launch daily calls to find out how everything is going - what the issues are and what we need to address.

It is not a phrase I had heard previously in the context of bus services.

Ms Dervla McKay

There you go. I am happy to oblige, a Chathaoirligh. We have seen those services improve every day. I would be happy to contact our office directly and get the Deputy a response on the individual issues that arose yesterday and then over the next couple of weeks to give him an update from our perspective on how services are actually operating on the ground.

The promise to keep it under review is important. Also, the schedules have not got to every house. Those metro-style maps are challenging for many people. Many people just give up at that first step. I do not want the CEO to misinterpret what I have said. I have said I am enthusiastic about aspects of it. There have been many comments on it from those 3,500 people. It was not an over-the-top presentation of that petition. It was just inviting people because that was what provoked me to get into this space. I am doing my public service by informing the NTA as to what some of the public locally feel about it.

I thank the witnesses from the bus service providers for all they are doing on behalf of the people of the country in the case of Bus Éireann and of Dublin and the surrounding counties in the case of Dublin Bus and Go-Ahead. I know Go-Ahead also has some other services not exclusively in Dublin at this stage. I thank Ms Graham and Mr. Ryan from the NTA. I thank them all for everything they do on behalf of all those who live in Dublin and those who travel into and out of Dublin every day, as well as for tourists and other visitors to our capital city. It is very important the system is there, that it is safe and that it is reliable for the staff and all the users. We appreciate the witnesses coming in today and giving us so much of their time. I hope we will see them all again. Every meeting we have had has become more positive. We will always have gripes, glitches and so on. That is what we are here for to a certain extent. Equally, we acknowledge the improvement in many services and the performance generally.

The joint committee adjourned at 4.35 p.m. until 1.30 p.m. on Wednesday, 6 December 2023.
Barr
Roinn